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Locally managed service

Portsmouth

Little and often, companionship to nursing. With branches nationwide.

Portsmouth

Helping Hands Portsmouth’s compassionate and friendly team are dedicated to providing the very best home care to people across the South Hampshire region. Fully regulated by the Care Quality Commission for our excellent care delivery and service, you can be confident that we will provide you or your loved ones with the best quality of care possible. Call us today to discover more about how we could be supporting you or your loved ones to receive care at home.

Covering areas across Portsmouth, Portsea Island and the South Hampshire region.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

02394 279 677 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting and live-in care in Portsmouth

With a rich maritime heritage, Portsmouth was once considered “The World’s Greatest Naval Port”, and its history can be traced back to Roman Britain. It is also the United Kingdom’s only island city, being situated primarily on Portsea Island. With a busy naval base and a football club who share the name ‘Pompey’, there is lots to do in this coastal city situated in South Hampshire.

Depending on your care needs, we can offer visiting care and live-in care  services to our customers in and around Portsmouth. With care from just 30 minutes a week, we are well-placed to support you fully, and if you need a more constant level of care or would appreciate more companionship, your carer can live-in with you around the clock. Whichever type of support you choose to receive, you are guaranteed the highest levels of care from our compassionate carers who are the very heart of our business.

Meet the team

Jenna Murray

Meet Jenna Murray, our Branch Manager, Havant, Southampton & Portsmouth

“Hello, I’m Jenna and I’m the Branch Manager for Havant and Portsmouth. I have overall responsibility for the service delivery in my area and for ensuring all of our customers are given the highest quality of care possible by my fantastic team of carers.

“I decided to join Helping Hands because I like the ethos of the company; the values reflect the way I work and my expectations of my team. I enjoy absolutely everything about my job and I love what I do. I like being able to make a difference - no matter how big or small - to my carers and customers.”

Jacqui Wallendorf

Jacqui Wallendorf

Live-in Area Care Manager, South East

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Kerry Feltwell

Kerry Feltwell

Regional Clinical Lead, South East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Other services we provide at this branch

Visiting care in Portsmouth

Whether you’d appreciate visiting care once a week for some help with your housework or you require several visits a day, our carers will be there for you. If you require additional support with personal care or any other aspect of your daily life, your carer will be happy to help and will ensure all your routines are respected by following your personalised support plan at all times. You call the shots with our personalised levels of care, deciding when you get up, go to bed and eat your meals. You’re totally in control of your own care experience and that will never change. If you need extra help with taking your medication, preparing your meals and being mobile we can help with all that too, so regardless of your needs, our friendly visiting carers will be there for you.

Live-in care for around the clock support

If you want the benefit of a supportive carer around the clock but you’re unhappy at the thought of going into a care home, having live-in care can be an excellent alternative. Having a carer living in your home with means you receive constant companionship and support around the clock, which is a reassurance for family members as well as you. You are always kept at the centre of your care experience, whether you want to eat breakfast at night or get up at midday, it’s always your choice.

We can also offer nurse-led care for more complex needs that require nursing supervision, but regardless of your condition, our carers will work tirelessly to make your life the best it can possibly be.

Better than a care agency in Portsmouth

Helping Hands is not a care agency; we are a fully regulated care company which means we directly employ our carers and are totally answerable to industry regulators the Care Quality Commission and Care Inspectorate Wales. Consequently you and your loved ones can be completely confident in our exemplary care service and the conduct of everyone who works for us, knowing that we strive to always exceed industry guidelines regarding our care and service standards.

Domiciliary care for extra support at home

You might appreciate help with showering or going to the toilet, or perhaps you can manage your own personal care but would welcome practical support with housework and meal preparation. With domiciliary care, your carer can also be supportive outside the house too, perhaps with light gardening or accompanying you to appointments or activities. Your personalised care package will evolve with you, so if your requirements change then your care will too.

Dementia care for specialist support

Helping Hands are a dementia specialist company and over the last three decades we’ve supported thousands of people living with dementia to receive care at home, helping them to remain in familiar and comforting surroundings. Feeling safe and secure can make a huge difference for someone living with dementia and can help to reduce confusion and agitation at times, so our dementia care will help you to live your best life in your beloved home for as long as possible.

Elderly care from our team in Portsmouth

You might appreciate some help with dusting, vacuuming and laundering your bed clothes, or perhaps you manage fine at home, but you’d like to be accompanied to activities and appointment. Either way, your carer can be a welcome regular visitor, even if it’s just for a cup of tea and a chat from time to time. However we can help, elderly care from Helping hands can make all the difference.

Respite care for short-term support

Respite care can be a very helpful short-term solution if you need support after an illness, accident or hospital discharge. Perhaps your regular carer just needs to take a break so that they can return to you refreshed and recharged. However we are able to help, we can have a carer in your home within 24 hours, so call our Portsmouth team today to find out more.

Fully-trained carers in Portsmouth

Our carers are highly skilled, receiving rigorous training when they join us to build on their existing experience. We also fully DBS screen them before they meet our customers, ensuring only the people who should be entering your home are able to.

We are fully regulated by the Care Quality Commission and Care Inspectorate Wales to ensure that our commitment to delivering the highest quality care is always evident. We are consistently awarded ‘Good’ ratings for all aspects of our care, meaning that you and your loved ones can relax in the knowledge that you’re being cared for by an industry leader who has been caring for people in their own homes since 1989.

Find out more about care in Portsmouth

Our team of customer care specialists are available seven days a week to take your call, or if you prefer you can contact us via our website. They will be able to arrange a visit for you from one of our managers who will advise you on the best care package for you and be able to begin putting your personalised support plan together.

Call us on 02394 279 677 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM
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