Richmond

Thoughtful, kind, efficient service

The carers are extremely professional and personable. They make both me and my husband feel comfortable. They are excellent

Organised services at very short notice, provided care at exact times requested and staff are excellent

I have rated your service as excellent because that in as been my experience. All your staff seem good at their jobs so the whole thing runs very well.

My mother in law broke her hip recently & is still in hospital, my father in law has vascular dementia & needs 24/7 care. Initially I provided this care but have had to return to work. We had a carer called Emma who was very good, then we got a carer called Irena Grynn from your London branch who was absolutely excellent, we are in Derbyshire & Irena was told after one day that she had to go back to London as she was only on loan. I then filled the gap then we managed to get Irena back for 4 days. We pleaded with helping hands to let her stay for a month but they said they needed her back in London she returned to London today but there was no job waiting for her, we don’t understand why she had to rush back for nothing. My father in law was very settled with Irena. We do now have another carer called Donna who is also very good. We wish Irena to know that she was a very good carer an absolute gem & whoever gets her next is extremely lucky.

Friendly and professional

The service has been good and we are pleased.

My mother very satisfied with Toni her carer

Friendly and clear responses

Helpful. Friendly.

My questions were answered in full, everything was explained in a friendly and reassuring way. i was able to take the information and think about how it could work for us, without pressure.

Hannah was very professional

Because most of the Carers that visit me are very pleasant and when I rang the office to mention that one Carer didn’t have much conversation which is why I have someone they dealt with it very speedily and after that it was much better.

My Mother is very happy as am I Her carer Toni is lovely. Thank you ,

Always accommodating and keeps me up to date with what’s going on.

She put my mother at ease, very professional, friendly with a good sense of humour

All the staff have been excellent

Very impressed by the thorough assessment of my mother’s needs by the branch manager, and by the first (excellent) carer who had clearly read the file properly. Very professional.

I’m overall happy with the care and team.mum has warned to the carers which I’m pleased about.they are very kind and engage with her.

HH have been very good in quite trying circumstances with my Aunt.

I have been with helping hands for1year and 9 months and I am very happy with my care. My carers know me well and will always go the extra mile to accommodate my needs.

Overall satisfied..The carer has been very good and we are satisfied with her .

April Marshall so helpful friendly mature polite / Very pleased / Great my pleasure

Exelent sevice and staff thank you Anna

Seems very kind. Gentle and quite open.

Your manager was very personable, helpful and efficient.

The person answering my call was very experienced and guided me smoothly through the process of setting up an assessment meeting at home for my father.

Jill was very very helpful to think with me for a solution. She did well which I do appreciate. I do live in the Netherlands and I only needed some information about a 1 time happening coming up. But we will call you if we indeed need your help. Thanks for making the difference. Kind regards melanie Delft, The Netherlands

My husband, the patient, gets on well with Sabina, the carer and seems very happy with the way she looks after him and tries to keep him engaged

Lindsey whom I spoke to at Helping Hands was very polite, efficient and called back when she said she would.

Found the liason person at head office very helpful and a great listener. He sent me prompt information within the hour and helped me to find my nearest branch. I have not had them yet but hope to have a care plan up and running sometime in May.

Highly caring and professional staff

Excellent thorough and kind care

Very helpful, easy to talk to.

Very helpful and thorough.