Reviews for our Richmond Branch
Parnita Nagi and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Very helpful, easy to talk to.
The service has been good and we are pleased.
Very impressed by the thorough assessment of my mother’s needs by the branch manager, and by the first (excellent) carer who had clearly read the file properly. Very professional.
Overall satisfied..The carer has been very good and we are satisfied with her .
My questions were answered in full, everything was explained in a friendly and reassuring way. i was able to take the information and think about how it could work for us, without pressure.
Hannah was very professional
Because most of the Carers that visit me are very pleasant and when I rang the office to mention that one Carer didn’t have much conversation which is why I have someone they dealt with it very speedily and after that it was much better.
My Mother is very happy as am I Her carer Toni is lovely. Thank you ,
Always accommodating and keeps me up to date with what’s going on.
She put my mother at ease, very professional, friendly with a good sense of humour
All the staff have been excellent
Friendly and professional
April Marshall so helpful friendly mature polite / Very pleased / Great my pleasure
Your manager was very personable, helpful and efficient.
My husband, the patient, gets on well with Sabina, the carer and seems very happy with the way she looks after him and tries to keep him engaged
HH have been very good in quite trying circumstances with my Aunt.
I have been with helping hands for1year and 9 months and I am very happy with my care. My carers know me well and will always go the extra mile to accommodate my needs.
My mother very satisfied with Toni her carer
I’m overall happy with the care and team.mum has warned to the carers which I’m pleased about.they are very kind and engage with her.
Seems very kind. Gentle and quite open.
Friendly and clear responses
Exelent sevice and staff thank you Anna
The person answering my call was very experienced and guided me smoothly through the process of setting up an assessment meeting at home for my father.
Jill was very very helpful to think with me for a solution. She did well which I do appreciate. I do live in the Netherlands and I only needed some information about a 1 time happening coming up. But we will call you if we indeed need your help. Thanks for making the difference. Kind regards melanie Delft, The Netherlands
Very helpful and thorough.
Found the liason person at head office very helpful and a great listener. He sent me prompt information within the hour and helped me to find my nearest branch. I have not had them yet but hope to have a care plan up and running sometime in May.
Lindsey whom I spoke to at Helping Hands was very polite, efficient and called back when she said she would.
Highly caring and professional staff
Excellent thorough and kind care