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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service


Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

Reviews for our Richmond Branch

Parnita Nagi and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.9 / 5

4.9 rating

Based on 35 reviews
Have you organised care from our Richmond branch? Leave a review

Read our Reviews

5.0 rating
25 November 2020

Thoughtful, kind, efficient service

Clare Hoppe
5.0 rating
18 November 2020

The carers are extremely professional and personable. They make both me and my husband feel comfortable. They are excellent

Jill Waterman
5.0 rating
9 November 2020

I have rated your service as excellent because that in as been my experience. All your staff seem good at their jobs so the whole thing runs very well.

Joe Martin
5.0 rating
9 November 2020

Organised services at very short notice, provided care at exact times requested and staff are excellent

Nina Martin
5.0 rating
26 October 2020

My mother in law broke her hip recently & is still in hospital, my father in law has vascular dementia & needs 24/7 care. Initially I provided this care but have had to return to work. We had a carer called Emma who was very good, then we got a carer called Irena Grynn from your London branch who was absolutely excellent, we are in Derbyshire & Irena was told after one day that she had to go back to London as she was only on loan. I then filled the gap then we managed to get Irena back for 4 days. We pleaded with helping hands to let her stay for a month but they said they needed her back in London she returned to London today but there was no job waiting for her, we don’t understand why she had to rush back for nothing. My father in law was very settled with Irena. We do now have another carer called Donna who is also very good. We wish Irena to know that she was a very good carer an absolute gem & whoever gets her next is extremely lucky.

Nikki & Gary Hall
5.0 rating
31 December 2019

Friendly and professional

Helen Lewington
5.0 rating
21 November 2019

The service has been good and we are pleased.

Val Price
5.0 rating
7 November 2019

My mother very satisfied with Toni her carer

Dave Burnham
5.0 rating
6 November 2019

Friendly and clear responses

5.0 rating
17 October 2019

Helpful. Friendly.

Ben Stewart
5.0 rating
27 September 2019

My questions were answered in full, everything was explained in a friendly and reassuring way. i was able to take the information and think about how it could work for us, without pressure.

5.0 rating
16 September 2019

Hannah was very professional

4.0 rating
13 September 2019

Because most of the Carers that visit me are very pleasant and when I rang the office to mention that one Carer didn’t have much conversation which is why I have someone they dealt with it very speedily and after that it was much better.

5.0 rating
9 September 2019

My Mother is very happy as am I Her carer Toni is lovely. Thank you ,

5.0 rating
30 August 2019

Always accommodating and keeps me up to date with what’s going on.

Deena Keefe
5.0 rating
22 August 2019

She put my mother at ease, very professional, friendly with a good sense of humour

Helen Lewington
5.0 rating
16 August 2019

All the staff have been excellent

Mark Gibson
5.0 rating
11 August 2019

Very impressed by the thorough assessment of my mother’s needs by the branch manager, and by the first (excellent) carer who had clearly read the file properly. Very professional.

Anne Wheeler
4.0 rating
7 August 2019

I’m overall happy with the care and team.mum has warned to the carers which I’m pleased about.they are very kind and engage with her.

Sandra Braganza
5.0 rating
26 July 2019

HH have been very good in quite trying circumstances with my Aunt.

5.0 rating
22 July 2019

I have been with helping hands for1year and 9 months and I am very happy with my care. My carers know me well and will always go the extra mile to accommodate my needs.

Jennifer Preece
4.0 rating
10 July 2019

Overall satisfied..The carer has been very good and we are satisfied with her .

Sandra Braganza
5.0 rating
8 July 2019

April Marshall so helpful friendly mature polite / Very pleased / Great my pleasure

Jason Ross
5.0 rating
6 July 2019

Exelent sevice and staff thank you Anna

Dave Burnham
4.0 rating
21 June 2019

Seems very kind. Gentle and quite open.

Lesley Kaz
5.0 rating
8 June 2019

Your manager was very personable, helpful and efficient.

Dr. Mohammed Tahseen
5.0 rating
18 May 2019

The person answering my call was very experienced and guided me smoothly through the process of setting up an assessment meeting at home for my father.

Sarah Mustafa
5.0 rating
15 May 2019

Jill was very very helpful to think with me for a solution. She did well which I do appreciate. I do live in the Netherlands and I only needed some information about a 1 time happening coming up. But we will call you if we indeed need your help. Thanks for making the difference. Kind regards melanie Delft, The Netherlands

Melanie Koerts
5.0 rating
8 May 2019

My husband, the patient, gets on well with Sabina, the carer and seems very happy with the way she looks after him and tries to keep him engaged

Katie Herdman
5.0 rating
30 April 2019

Lindsey whom I spoke to at Helping Hands was very polite, efficient and called back when she said she would.

Wendy Corrigan
5.0 rating
30 April 2019

Found the liason person at head office very helpful and a great listener. He sent me prompt information within the hour and helped me to find my nearest branch. I have not had them yet but hope to have a care plan up and running sometime in May.

Jackie O'Mahony
5.0 rating
15 April 2019

Highly caring and professional staff

Sophia Brennon
5.0 rating
13 April 2019

Excellent thorough and kind care

Sophia Brennon
5.0 rating
12 February 2019

Very helpful, easy to talk to.

Susan Penhaligon
5.0 rating
5 February 2019

Very helpful and thorough.

Penny Hamilton

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