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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 35 reviews


Our Helping Hands branch in Richmond houses a close-knit team of people exceptionally gifted in their willingness to help those who are vulnerable. With close monitoring and regulation via the Care Quality Commission, you can rely on our carers to provide a standard of care that is as professionally proficient as it is compassionate. With kindness and empathy at the heart of what we do, rest assured you will receive a level of support that is both considerate and competent. 

From their office on Duke Street, the friendly team of carers bring bespoke, person-centred home care visits to families throughout Brentford, Chiswick, Hayes, Hounslow, Feltham, Isleworth, Twickenham, Chiswick, Barnes, Teddington and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

02035530348 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Richmond, 5 Duke Street, Richmond, Surrey, TW9 1HP (see on maps)

Visiting care and live-in care in Richmond

An affluent residential district on the edge of the River Thames, Richmond-upon-Thames is one of the many jewels in the London crown. What is arguably one of London’s most attractive boroughs, it has long been a favourite retreat for Royalty and the rich and famous. Now, it is a comfortable home for one of the leading home care providers in the UK: Helping Hands.

Our fully-trained team can offer care for a whole range of different needs – from those who require additional support with a chronic illness to those needing an extra helping hand with the housework and accompanying out and about. Get in touch today to find out how we can provide support and assistance ranging from weekly care visits to 24-hour live-in care without having to leave your home.

Meet the team

Immaculate Song

Meet Immaculate Song, our Area Care Manager, Richmond

I am the area care manager for our London branches in the South East region. My role involves leading a team of dedicated registered managers to ensure the highest standards of care is delivered to our customers daily, and our care staff have the most up-to-date training to support them within their role. I oversee operations, making sure all our branches are compliant with current regulations, meeting and surpassing standards and financial targets. In my spare time, I coach unfulfilled professionals to uncover their true potential and make a living out of it. I enjoy spending time with my family and travelling to places I have never been before.
Matt Bristow

Matt Bristow

Regional Care Director, South East

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Sarah Waring

Sarah Waring

Head of Live-in Care, London & Essex

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareDomiciliary CareElderly CareRespite Care

Other services we provide at this branch

Visiting care that is tailored to you

Visiting care from our Richmond team gives you the comfort of knowing that you are fully supported without making any compromises to your safety or independence. With visits available from 30 minutes all the way through to overnight stays, the team will work closely with you to build a personalised care plan that is focused entirely around you.

With experience in dealing with conditions ranging from dementia, Parkinson’s and multiple sclerosis to cerebral palsy, neurological injuries and mental health conditions, our Richmond team are fully equipped to cater to your every need. Whether you require visits that are little and often to help you with your household chores or more intensive support at home, work or out in your local community, we’re here to ensure that you continue to live a life that is entirely on your terms.

Live-in care in Richmond for round-the-clock support

We understand that when the need for more intensive support arises, moving into a residential or nursing home isn’t always everybody’s preference. That’s why the team offer unintrusive live-in care packages where one of our dedicated carers will live with you in your home, ensuring that you have the support you need without making any compromises to your quality of life.

Here at Helping Hands, live-in care is more than just practical support; we give you the help that is needed so that you can continue to make the most out of life. If rugby is your passion and you enjoy heading out to Twickenham Stadium to cheer on the England team, we’ll be right there with you in our finest rugby shirt.

Our aim is to provide you with the support you need so that you can remain as independent as possible. And with 30 years’ experience supporting thousands of individuals of many different ages with unique conditions, the team will work with you to ensure that your live-in care is exactly as you want it to be.

Discover more on what is live-in care here.

Domiciliary care to support your independence

Traditionally known as visiting care, domiciliary care gives you the dedicated support you need without the added stress of moving out of your beloved home. With your independence at the heart of our service, Parnita and her team will work closely with you to build a personalised care plan that centres entirely around you and your preferences.

As a company that was built on a foundation of family values, we understand that providing care is more than just the practicalities – your mental wellbeing is equally important. So if you enjoy going out for a round of golf or you simply want someone to enjoy a cup of tea and a chat with, we’ll be there for you.

Specialist dementia training for our Richmond team

As an umbrella term for over 100 different conditions, dementia has a number of different ways of affecting those living with the condition – that’s why the care that we provide is entirely unique to each individual. Familiarity is key, and we will work closely with you and your loved ones to ensure that the care we provide is completely tailored to you and your routine.

We understand that the time following a dementia diagnosis can be distressing and unnerving for you and your surrounding family, but with expert dementia care from the team, we’re here to give you dedicated guidance and support through every step of your dementia journey.

Elderly care for you or your loved ones

You may be worried about a friend or relative after a fall at their home, or perhaps you are a caregiver for your partner but you are finding it more difficult to support them than you used to. With elderly care from the team, we’ll ensure that you have the help that you need to remain safe and independent at home.

And as we grow older, loneliness can often become a bigger burden than most, which is why our Richmond team provide more than just practical support; we’ll give you friendship. Whether you enjoy an afternoon of crossword puzzles or going to see the deer at Richmond Park, we’ll be right there with you.

Respite care for short-term support

Care needs can often be unpredictable; they can arise at any given moment for any given reason, but that doesn’t mean that you should have to make any sacrifices to the quality of your care. With respite care packages from the team, we’ll ensure that you have a personalised respite care package that is built entirely around you and your needs and ready for whenever you need your care to start – sometimes within 24 hours of your initial enquiry.

You may be a caregiver for your friend or relative but you have to tend to a family emergency, or perhaps you would like some support while you’re recovering from a life-changing illness or injury. Regardless of your circumstances, we’ll be there to provide dedicated, person-centred care from whenever you need it, for as long as you need it.

Award-winning training for our Richmond carers

Helping Hands was founded in a small town in Warwickshire in 1989, where we had a small team of caring, compassionate people to support local families in the comfort of their own home. Thirty years later, we’re proud to have been providing that same level of expert care to thousands of families across England and Wales – but none of it would have been possible if it wasn’t for our wonderful carers.

Following a stringent recruitment process, each of our carers complete a comprehensive training course that covers modules such as moving and handling, medication administration and safeguarding, as well as undergoing a full background check including Disclosure Barring Service (DBS) screenings. But with their professional experience and expert training aside, every single one of our carers possess the trait that cannot always be taught: they are all naturally wonderful people.

Like all of our branches, our Richmond office is fully regulated by the Care Quality Commission (CQC), and we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care.

Find out more about care in Richmond

If you’d like to speak with our team about how we can help, please call us. Our phone lines are open seven days a week.

If you’d like to pop in to see the team on Duke Street, our door is always open for you. Or if you let us know a time and a place, we can arrange to meet you somewhere that is more convenient for you – whether that’s at a local café or your kitchen table.

Call us on 02035530348 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Richmond to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 35 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.6 out of 5

from 12 reviews

Our credentials

Our Richmond branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Richmond, 5 Duke Street, Richmond, Surrey, TW9 1HP Show on Map

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