Known for being the home of England’s rugby union, Twickenham sits just outside the heart of the capital and within easy reach of London’s most iconic landmarks. Home to London’s oldest micro-brewery, Twickenham Stadium and Gothic castle Strawberry Hill House & Garden, there’s lots to see and do in this affluent suburban town – but getting out and about to make the most of the community you live in can be difficult if you are in need of a little extra support. That’s why we have a dedicated team of Helping Hands carers in the local Twickenham area to ensure that you have the support you need to feel safe and independent both at home and out in the local community.
The team of dedicated carers are on hand to provide person-centred home care to those in Fulwell, Hampton Hill, Strawberry Hill, Teddington, Hanworth, Ham and the surrounding areas.
"Hi, I am Christien Ingrosso and I'm the Area Care Manager for London & Essex. As an area care manager, it is my role to lead a team of dedicated care experts in and around the London & Essex area to ensure that the service and care we are delivering is to the highest possible standard for all our customers.
"I have been fortunate enough to meet some fantastic employees throughout my time at Helping Hands. Each day I witness first hand the determination and drive that each and all of our carers show to help our customers maintain healthy and independent lives in the familiar surroundings of their own homes."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls troughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
Our team have been committed to providing dedicated, person-centred home care to thousands of families with a range of different conditions and care needs for over 30 years. From Parkinson’s, cerebral palsy and dementia care to acquired brain injuries, after stroke care and mental health conditions and many more, our Twickenham team have got the knowledge and expertise to give you the support you need to feel safe and independent in the comfort of your own home.
Our aim is to enable you to retain your independence as much as possible, and we’ll work closely with you and your loved ones to create a personalised care plan that is completely tailored to you and your requirements. Whether you need a helping hand once a week to help you fetch your weekly groceries or someone to pop in more regularly to help with your personal care and household chores, the team are here for you.
We understand how unsettling it can be to come to terms with increasing care needs, especially if you’re fiercely independent and don’t feel comfortable leaving the home that holds so many of your precious memories. But with live-in care from the team, one of our carers will live with you in your home and deliver the very best care so that you can remain in the place you know and love.
With your freedom and dignity at the fore, our live-in care packages are crafted entirely around you and your needs. And what’s more, we’ll work closely with you to select a carer that is not only able to support you with your practical needs, but who also shares many of your hobbies and interests so that they can support you emotionally too. So, if you are living with cerebral palsy but rugby is your passion, we’ll make sure that we find a live-in carer with experience in your specific condition and who will also enjoy a day out to cheer on the Lions with you.
With no visiting restrictions, no set mealtimes or menus and no compromise to your independence, live-in care is the perfect solution if you need more regular support but don’t feel comfortable with the idea of residential care. With live-in care, we’ll listen to you to establish the exact level of support you need so that the control of your care always stays exactly where it should be – in your hands.
Discover more on what is live-in care here.
Whether you need 30-minute visits or more regular support throughout the day and night, domiciliary care from our Twickenham team enables you to have the support you need that fits in with your routine. Your independence is at the heart of what we do, and we believe that just because you have care needs, it doesn’t mean that you have to sacrifice your hobbies or give up your home comforts.
With domiciliary care from the team, we’ll ensure that you have the exact level of support you need along with the encouragement to continue to the things you love the most. So if you love to watch your beloved dog enjoy a run around Twickenham Green but your mobility restricts you from going alone, we’ll be right there with you to ensure that you and your canine companion get the fresh air you need.
We understand that the time following a dementia diagnosis can cause lots of uncertainties and anxieties – for both you and your loved ones. As one of the UK’s leading dementia care specialists, we’ll work closely with you and your surrounding family to give you the information, guidance and support you need through every step of your dementia journey.
Whether you are coming to terms with a recent diagnosis or you are in the latter stages of your condition and you’d like more intensive support as your symptoms progress, our team of expert carers are here to help. And what’s more, we’ll get to know you personally so that we can ensure that we’re providing a package of care that suits all your needs and is completely unique to you.
If you’re in your more senior years and you’re in need of a little extra support at home, our Twickenham team can provide you with the elderly care you need to feel safe, supported and independent without having to compromise on your home comforts. Whether it’s helping you to dead-head the plants in your garden, meeting up with friends for a cup of tea and cake or watching the deer at Richmond Park, the team are here to enable you to continue living your life at your pace – just with a little help along the way.
Respite care is available for a number of occasions: if your usual caregiver has to tend to an emergency elsewhere; if you are due to be discharged from hospital following an unexpected illness or injury and you’d like some support whilst you get back on your feet or if you would like to attend a milestone celebration with your family but you’d like some extra help whilst you’re away from the familiarities of home.
Whatever it is you need, we’ll work closely with you to provide a bespoke respite care package that gives you the dedicated support you need, for as long as you need it. And if your care needs have changed at the last minute and you need care put in place as soon as possible, we’ll work quickly and effectively to ensure that you have support ready for whenever you need it – often within 24 hours of your initial enquiry.
Since our inception in 1989, we’ve worked incredibly hard to ensure that we enable as many people as possible to remain in the comfort of their own homes, with no compromise to their safety or independence. But without the hard-work and dedication of our fantastic workforce of carers, we wouldn’t be where we are today. Along with their kindness, compassion and unfaltering willingness to go above and beyond for our customers, all of our carers complete industry-leading training by our in-house training teams covering a range of modules including manual handling, dementia care, safeguarding, medication administration and many more.
Prior to their employment, each of our carers are required to complete a stringent recruitment process with full background checks – such as Disclosure Barring Service (DBS) screenings – and personal and professional references. And what’s more, we ensure that our carers regularly complete training refresher courses to ensure that they are always delivering high-quality care that is always up-to-date.
As we are fully regulated by the Care Quality Commission (CQC), we are regularly monitored to ensure that we are always providing a safe, responsive and effective service that adheres to the CQC’s strict guidelines. We are also proud to be the first and only home care provider to be endorsed as a Centre of Excellence by Skills for Care.
Our Twickenham branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
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