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Locally managed service


All our carers are dementia specialists. Let's keep your loved one at home.


Our Seaham home care team are on hand to help you or your loved one as little or often as needed, with professional support delivered with a dedication to compassion and empathy. All our carers undergo rigorous, ongoing training and our service is regulated by the Care Quality Commission (CQC), so that you can feel assured the service you receive will be reliable and of the highest standard.

Providing care in Northlea, Deneside, Parkside, Dawdon, Eastlea, Dalton Heights and the surrounding areas, our Seaham team are on hand to provide bespoke care in the Seaham community.

This branch covers where you need care:

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To learn more about how we can help call

01483698015 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Seaham

A lively harbour town on Durham’s heritage coast, Seaham also benefits from the nation’s number one home care provider, Helping Hands.

Our team of dedicated and passionate carers can offer support starting from just 30-minutes per week, through to permanent live-in care. All our carers complete thorough award-winning training, that way we can support everyone, no matter their condition.

Meet the team

Caitlin Evans

Meet Caitlin Evans, our Branch Care Manager, Seaham

Hello, I'm Caitlin, Branch Care Manager of Helping Hands Durham Branch. As the Branch Care Manager, it is my responsibility to oversee the day to day running of our service in Durham, ensuring we are delivering safe, bespoke, and high-quality standards of care to our customers and their needs are being met at all times. It is also important that we ensure our carers feel supported and valued within their roles as without them we would not be the service we are today. It is important to me and my team to ensure we maintain the values of the company and always promote our customers' independence to enable them to remain living within their own homes and for us to always strive to improve and develop the service we provide. In my spare time, I love to spend quality time with my partner and my fur baby Obee - 1 going on walking adventures. I also like to travel the world and learn about new cultures and their ways of living. Some of my favourite places that I have travelled to are America, Australia, Thailand, St Lucia, Fiji, Dubai, Dominican Republic, and numerous cities across Europe.
John Nesbitt

John Nesbitt

Live-in Care Manager, Northumberland and Cumbria

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Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting care in Seaham to suit you

The Seaham team of carers provide personalised support across the North East coast, helping local residents remain in the comforts of their own home. You might need help cooking breakfast, support getting into the shower or more personal care, whatever your requirements, theteam are both fully supportive and experienced.

Building care plans with and around you is what we do best. Care needs arise for many different reasons, it could be due to a degenerative condition, such as Alzheimer’s, or you’d like a regular friendly face to keep you or your loved one company. Nonetheless, the team are only a phone call away and can help with:

  • Personal care – Support with dressing, showering, washing and continence care.
  • Medication – Gentle reminders to remember your medication or help with swallowing.
  • Routine calls – Morning and evening calls, ensuring you’re safe and able to get in and out of bed.
  • Mobility support – Help getting out and about or assistance with mobility aids.
  • Companionship – A regular friendly face calling in for a cup of tea and a chat.
  • Household duties – Cleaning, washing up, laundry and gardening.
  • Health and nutrition – Preparing food and making nutritious meals.

From 30-minutes a week to several daily calls, the intensity, duration and date is completely up to you. Preserving your independence is key, so we’ll fit around you and your lifestyle.

Live-in care across Seaham

Our live-in caregivers do exactly that, live with you and support you as and when you require. With ample knowledge and training, our carers are experienced working with various conditions, including multiple sclerosis, Alzheimer’s and Parkinson’s.

Like many, you might not want to move out of your family home, but with live-in care, there’s no need. Our Seaham carers can provide round-the-clock support, covering all aspects of care, such as PEG feeding, catheters and stomas. Our carers can also help with:

  • Recovering in comfortable surroundings after a hospital discharge
  • Getting out and about in the Seaham community
  • Remaining at home with a partner or loved one
  • Keeping your beloved pets at home with you
  • Receiving specialist care in your home to suit your requirements

To find out what is live in care, click here.

Domiciliary care in Seaham

Domiciliary care, also known as home care, is a great way to remain independent, but with a little help now and again. Led and built by you, the team can tailor an intensive or lighter care plan to support your pre-existing routine.

There’s no need to miss out on social events, our professional and friendly care team are on hand to assist you to the shops, the local cafe or even the art gallery. Not only that, your friends and family with have peace of mind that you’re in safe, reliable hands.

Specialist Dementia care in Seaham

We’re proud to offer our extensive knowledge and expertise to the Seaham community, after all, we are one of the UK’s leading dementia care specialists. Fully-trained to support families and friends throughout the difficult process, our carers really are the heart of Helping Hands.

Familiarity is key, so with the added challenges that come with memory loss, mobility issues and confusion, keeping your routine consistent is our priority. Our team will spend time with you and your family, that way they’ll know which carer is best suited to support your needs, whilst having the same interests.

Elderly care for you or your loved ones

Accepting someone new in to your family home is an unnerving experience, we understand. You might just need help with breakfast, or a helping hand preparing for bed, either way we’ll fully support you, whilst preserving your independence.

The beauty of elderly care is that it’s interchangeable, meaning if at any point you’d like to increase or reduce the regularity or the intensity of your visits, all you have to do is say.

Respite care for short-term breaks

If your caregiver needs a break or has a family emergency of their own to deal with, respite care is the ideal solution – keeping disruption to a minimum and your loved one’s worry-free.

You might just need a few visits per week, or you might need constant care, temporarily, nonetheless, the highly-qualified team of carers are available to help with the following:

  • Hospital discharge – If you need care after a spell in hospital to get you back on your feet.
  • Emergencies – When your regular carer is unable to be there, perhaps due to a family emergency.
  • Short breaks – Allows time for your carer to convalesce whilst you are still cared for.
  • One-off occasions – When there are special events that you want to attend that requires some assistance – perhaps a wedding or milestone birthday celebration.

Fully-trained carers in Seaham

Our Seaham carers don’t see clients as clients, they see them as friends. The team are incredibly dedicated to their roles, ensuring everyone is always happy and supported.

Throughout our award-winning training, all carers cover an array of modules such as, health and safety, safeguarding, manual handling, mobility support, medication and equality & diversity. But we don’t stop there, our carers receive regular ongoing training courses, keeping their knowledge up to date in several areas, including dementia support.

Our recruitment process is stringent, that way we’re only employing top-quality carers to support you and your loved ones. With over 30 years working in the industry, our expertise makes finding a carer best suited for you simple, effective and reliable.

We’re also the only home care provider in the UK to be endorsed by Skills for Care as a Centre of Excellence, and really proud to be a founding member of the United Kingdom Home Care Association. And if that’s not enough, we’re fully-regulated by the Care Quality Commission and regularly receive inspections.

Find out more about care in Seaham

If you’d like to discuss you options with the Seaham team, please get in touch with us. Our phone lines are open seven days a week, or if you’d like to meet in person, we’re more than happy to meet you at a time and place that’s convenient to you, whether it’s in the harbour coffee shop or in your front room.


Call us on 01483698015 Talk to us on live chat Request a call back

Our credentials

Our Seaham branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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