Helping Hands has been one of the UK’s leading home care agencies for more than 30 years, and in that time, we’ve prided ourselves on offering the best in professional, compassionate care delivered where people feel happiest: at home. We’re accredited by the Care Quality Commission (CQC) in England and the Care Inspectorate (CIW) in Wales and have several other accreditations that are your guarantee of our ongoing commitment to excellence. We’re also unique in being the only home care agency to be awarded a Centre of Excellence title.
Though all Helping Hands carers come from very different walks of life, they are all carefully recruited, vetted and trained to our exacting standards. We only work with people we are sure share our passion for genuinely improving the quality of life of others, and we love that our staff sincerely enjoy the work they do for people, day after day.
Our speciality at Helping Hands home care in South Shields is to work closely with our customers to deliver precisely the care they most need, when they need it. We want to offer personalised, flexible care that fits around your routine and your unique needs. This means we can be available full-time with a live-in carer, or else arrange for regular visiting care on a schedule that suits you, from as little as 30 minutes per week.
We understand that people are all different and have different needs and expectations for their carers. That’s why the care you receive will be tailored for you and you alone. We can assist you or a loved one with everyday household tasks like cooking, housework, grooming, pet care, errands, mobility issues or organising medications and prescriptions. But we know that practical support is just one aspect of care – we are always at hand for emotional and social support, too, and will happily share a cup of tea and a chat in the kitchen.
Though we offer ongoing care plans, we know that some people only need occasional support for those times when their ordinary carer is not available. If a carer is feeling poorly or needs to take some time to tend to their own personal matters (or simply go on holiday!) a Helping Hands respite carer can fill in for them while they’re away.
The idea is that you don’t need to worry about your loved one being well looked after, because we’ll send a carer to keep everything running smoothly in your absence. You can rest assured that everything will be in order when you return. Respite care is also a great idea for those few days or weeks after being discharged from hospital. You might need that extra pair of hands to help you recover and get back on your feet again.
Many of our customers are those seniors who have found, even though age has made a few things in life a little more challenging than usual, that they would still like to maintain a degree of independence in their own homes. Helping Hands believes that a little help can sometimes go a long way. We can be there for you when you need us, or scale up elderly care as and when you decide it’s necessary. We work around your schedule, so that all your preferences, habits and familiar routines are kept intact, and you feel most empowered to go on living the life you love in the home you love.
Seniors living with the mental and physical symptoms of all forms of dementia can sometimes have trouble with more conventional residential care homes, since they seldom get to see the same face two days in a row, and may feel isolated or disoriented. We like to think that dementia care at home is a good alternative for loved ones with dementia for this reason – a single carer is on hand to offer consistent, stable care in the place your loved one is likely to feel most comfortable and safe.
All our carers have received specialist training and know how to support those with dementia, whatever their needs. We can arrange overnight care for extra peace of mind or arrange for more nurse-supported care where appropriate.
Seeking out care for yourself or a loved one can be a daunting prospect. At Helping Hands, however, we are dedicated to providing care of the standard that we would expect for members of our own family.