Click here for COVID-19 News We're here to help - find out how we are supporting you during the coronavirus pandemic
CQC & CIW Regulated
Fast response & immediate start
Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on Trustpilot
Locally managed service


We don't know what we do without the carers. They are our stars, they are our saviours.


If you’re seeking live-in care, you want to be certain that you’re partnering with a care provider that has experience in providing expert, compassionate live-in care. At Helping Hands, we’ve been providing expert, dedicated home care since 1989. In that time, we’ve gained extensive experience and expertise in giving our customers a level of support that empowers them to enjoy the independence and confidence that they deserve.

We’re also able to support you in Walberswick, Reydon, Easton Bavents, Cove Bottom, Wangford, Blythburgh and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01603294159 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Southwold

A charming seaside town that is home to the mouth of the River Blyth, Southwold is flanked by the beautiful Suffolk countryside, stunning beaches and the North Sea. Perhaps the most distinctive building in the town is Southwold Lighthouse, which has been guiding ships safely along the east coast since the late 1800s.

At Helping Hands, we’re committed to providing our customers with home care that keeps your independence, confidence and comfort afloat. Our brilliant care team in Southwold are able to provide you with both visiting care, starting from just 30 minutes a week, and live-in care, which involves one of our expertly trained private carers living with you in your home and supporting you through round-the-clock care.

Meet the team

Mark Tuddenham

Meet Mark Tuddenham, our Area Care Manager, Southwold

I am proud to be the Area Care Manager for the East region. I consider myself privileged to lead a team of inspiring branch managers from our offices situated in Norfolk, Cambridgeshire, Lincolnshire, and Nottinghamshire. It is my responsibility to provide support and guidance to my team so they can ultimately provide high levels of care for their customers. I am fortunate enough to reside in Norfolk and so when I’m not working, I enjoy the beauty of the Norfolk Broads and taking picturesque walks along the Norfolk coast with my pet Labrador and family.
Jacqueline Wilson

Jacqueline Wilson

Head of Live-in Care, East

Read More
Regional Clinical Lead, East

Regional Clinical Lead, East

Regional Clinical Lead, East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Southwold live-in care

If you or your loved one require full-time care, we can support you in the comfortable, familiar surroundings of your own home with our live-in care service. Our live-in carers in Southwold are able to provide you with expert, compassionate live-in care, no matter how simple or complex your care requirements might be. Our carers are experienced in assisting people with a wide range of conditions in a supportive but discreet manner, allowing you to receive all the help that you need to enjoy your independence in the home that you love. You won’t have to worry about being left unsupported or isolated, and your family and friends will also have peace of mind about your wellbeing.

Better than a care agency in Southwold

Helping Hands are a private care provider, rather than a care agency. Most care agencies don’t fully support their carers – for instance, they won’t directly employ them or prioritise their wellbeing. Care agencies are also often unaccountable to regulators, meaning you can never be completely assured that you’ll receive the level of care you require.

We’re better than a care agency because we go the extra mile to make sure our carers are fully trained and always well looked after. That’s why we employ them directly, give them award-winning training as well as regular refresher courses, and ensure they’re always mentally and physically prepared to provide you with exceptional care.

Emergency care

Emergency care from Helping Hands is a great option for those times when you or a loved one find yourself unexpectedly requiring care. It might be that your condition has suddenly taken a turn for the worse, or you’ve undergone surgery that has left you unable to support yourself in your home. With emergency live-in care, we’ll provide you with one of our expert carers at short notice, ensuring you’re not left unsupported or isolated and are able to focus on making a full recovery or spending more time with the people you love.

Private care in Southwold

Using a private care provider for your care needs in Southwold, such as Helping Hands, means that you’ll receive a care plan that is fully personalised to your particular requirements and wishes. Private, person-centred care gives you control over many aspects of your care provision, which is particularly important when you have a carer living in your home all hours of the day. From choosing your own meal times and food to determining visiting hours, the decisions will be in your hands. We’ll make sure you’re paired with someone who shares your personality, interests and hobbies, and although all of our carers provide excellent companionship, they’re also appreciative of the fact that there will be times when you want your personal space.

Overnight care

Having a live-in carer not only means you’ll be fully supported each and every day; it also gives you the reassurance of having someone at hand to help you throughout the night. Whether you need continence care, help with medication, assistance with mobility or any other form of support, round-the-clock overnight care from Helping Hands means you’ll never feel vulnerable or unable to do the basic things around the house that you need to do.

Fully trained carers in Southwold

Get in touch with us today to find out how our brilliant live-in carers can assist you or your loved one in Southwold. All of our care staff are fully trained to support you in and around your home, and undergo extensive background checks before joining Helping Hands to ensure they’re people who our customers can completely trust and relate to. We’re also independently regulated by the Care Quality Commission and Care Inspectorate Wales, so you can be completely confident that our live-in care will always be of a very high standard each and every day.

Find out how Helping Hands can support you in Southwold

To find out more about how we can care for you or your loved one in Southwold and the surrounding area, call our friendly customer support team today. Or, if you’d prefer, you can contact us via our website to arrange a callback at your convenience.

Call us on 01603294159 Talk to us on live chat Request a call back

Our credentials

Our Southwold branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Chat now