Lines open until 5:30 PM
Lines open until 5:30 PM
Named after St Austol, a 6th century Cornish saint, St Austell is one of the largest towns in Cornwall and is just a stone’s throw away from the world-famous Eden Project.
It’s also home to our wonderful St Austell Helping Hands care team, who are fully CQC regulated and trained to provide you with flexible, bespoke care that lets you stay at the home you love, in familiar and comfortable surroundings and close to your friends and family.
From short term support to longer term visits and live-in care, our St Austell team can help.
We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.
Over 155 branches across the UK means we're local to you.
Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.
Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.
We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.
We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.
When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.
Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.
Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.
Divisional Director
Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...
More about Adam WilkinsOur St Austell branch is fully regulated and accredited by the CQC
Find out moreWe understand how important it is that you remain in control of your care, which is why the team will work with you to provide a personalised care plan that puts your needs at the centre. Whether your loved one is living with dementia and you are concerned for their wellbeing at home, or you simply need some extra support in getting out and about in your local community; our team providing home care in St Austell are here to give you the support you need, when you need it.
With each of our carers completing an award-winning training programme, our St Austell team are fully equipped to provide high-quality support for Parkinson’s, Alzheimer’s, cerebral palsy, mental health conditions and many more.
You can’t always anticipate when you might require additional care, or when your regular carer might become unavailable at short notice. Perhaps you’ve been discharged from hospital a few days early, or your carer has been taken ill and is unable to find cover for you. With emergency care from Helping Hands, we’ll almost always be able to provide you with one of our brilliant carers within 24 hours of your call – ensuring you never feel isolated or unable to perform the tasks and chores that need doing.
When you choose a private care provider for your home care, you’ll receive a bespoke, personalised care plan that is fully tailored to your specific needs and preferences. This means you’ll have control over many aspects of your care, including things like meals, visits, trips out, bed times and much more. Every detail, big and small, is in your hands.
Overnight care is one of the main benefits of having a live-in carer. Having a friendly, fully-trained carer stay in your home with you every night means you won’t ever be left feeling isolated or unsupported, and it’ll provide both you and your family with total peace of mind that there’ll always be someone around if you have an accident or if a medical condition takes an unexpected turn for the worse.
When you partner with Helping Hands for your care needs, you’ll be provided with the best carers in the country. Every carer in our St Austell care team has been selectively recruited for their compassion, kindness and suitability for a care-based role. When they join us, our carers are enrolled in our award-winning training scheme which equips them to provide you with exceptional, person-centred care. Their training is topped up by regular refresher courses to ensure they’re always following industry standards and best practices. Additionally, we’re fully regulated by the Care Quality Commission and Care Inspectorate Wales, giving you added reassurance about our total commitment to excellence across the board.
A214 and A219 Victoria Advent House, Station Approach, Victoria, Roche, St Austell, PL26 8LG
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| Monday | 8:00 AM - 7:00 PM |
| Tuesday | 8:00 AM - 7:00 PM |
| Wednesday | 8:00 AM - 7:00 PM |
| Thursday | 8:00 AM - 7:00 PM |
| Friday | 8:00 AM - 7:00 PM |
| Saturday | 9:00 AM - 5:30 PM |
| Sunday | 9:00 AM - 5:30 PM |
| Monday | 8:30 AM - 5:30 PM |
| Tuesday | 8:30 AM - 5:30 PM |
| Wednesday | 8:30 AM - 5:30 PM |
| Thursday | 8:30 AM - 5:30 PM |
| Friday | 8:30 AM - 5:30 PM |
| Saturday | Closed |
| Sunday | Closed |
