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Locally managed service

St Austell

We don't know what we do without the carers. They are our stars, they are our saviours.

St Austell

At Helping Hands, we’ve been providing compassionate, dedicated home care to customers across England and Wales since 1989. With extensive experience in the home care sector and a brilliant team of carers, we’re perfectly placed to provide you or your loved one with an exceptional care plan that gives you the freedom and confidence you deserve.

Our St Austell care team are also able to provide home care in the surrounding areas, including Scredda, Trewoon, St Mewan, Polgoot, Porthpean, Holmbush, Garker and more.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01872 464 412 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in St Austell

Named after St Austol, a 6th century Cornish saint, St Austell is one of the largest towns in Cornwall and is just a stone’s throw away from the world-famous Eden Project.

It’s also home to our wonderful St Austell Helping Hands care team, who are fully trained to provide you with flexible, bespoke care that lets you stay at the home you love, in familiar and comfortable surroundings and close to your friends and family.

Meet the team

Lindsey Kneller

Meet Lindsey Kneller, our Branch Care Manager, St Austell

I am the newly appointed branch manager in Truro. I have worked in the health care sector since 2008, I knew this was the right career path for me when I was a teenager - I helped to care for my grandmother who had dementia and I decided I wanted to make a difference to the lives of individuals and their families. I left the adult care sector for a few years and worked with children who had learning difficulties, but I left this job when I moved to Cornwall and decided that care was where I was meant to be. I am a happy, confident, enthusiastic person, with a natural ability to get on with people. My friends call me Sunshine! I like to spend my weekends exploring the Cornish coast with my dog Maisie or spending time with my family watching the Pirates play rugby in Penzance.
Adam Wilkins

Adam Wilkins

Regional Care Director, South West

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Sophie Parker

Sophie Parker

Area Care Manager, South West

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareElderly Care

Other services we provide at this branch

St Austell live-in care

With live-in care from Helping Hands, you’ll have one of our compassionate, expert carers living with you in your home and providing you with full-time support. A live-in carer can help you in all the areas you most need it, from assisting with medication and continence care to taking you out for the day and helping with the shopping. Whatever your care needs, no matter how straightforward or complex, our superb carers will always be happy to support you, allowing you to spend more time doing the things you enjoy and seeing the people you love.

Emergency care

You can’t always anticipate when you might require additional care, or when your regular carer might become unavailable at short notice. Perhaps you’ve been discharged from hospital a few days early, or your carer has been taken ill and is unable to find cover for you. With emergency care from Helping Hands, we’ll almost always be able to provide you with one of our brilliant carers within 24 hours of your call – ensuring you never feel isolated or unable to perform the tasks and chores that need doing.

Private care in St Austell

When you choose a private care provider for your home care, you’ll receive a bespoke, personalised care plan that is fully tailored to your specific needs and preferences. This means you’ll have control over many aspects of your care, including things like meals, visits, trips out, bed times and much more. Every detail, big and small, is in your hands.

Overnight care

Overnight care is one of the main benefits of having a live-in carer. Having a friendly, fully-trained carer stay in your home with you every night means you won’t ever be left feeling isolated or unsupported, and it’ll provide both you and your family with total peace of mind that there’ll always be someone around if you have an accident or if a medical condition takes an unexpected turn for the worse.

Fully trained carers in St Austell

When you partner with Helping Hands for your care needs, you’ll be provided with the best carers in the country. Every carer in our St Austell care team has been selectively recruited for their compassion, kindness and suitability for a care-based role. When they join us, our carers are enrolled in our award-winning training scheme which equips them to provide you with exceptional, person-centred care. Their training is topped up by regular refresher courses to ensure they’re always following industry standards and best practices. Additionally, we’re fully regulated by the Care Quality Commission and Care Inspectorate Wales, giving you added reassurance about our total commitment to excellence across the board.

Find out more about live-in care in St Austell

If you’d like to find out more about our care services in St Austell and the surrounding area, call our friendly customer support team today or contact us via our website to arrange a call back at your convenience.

Call us on 01872 464 412 Talk to us on live chat Request a call back

Our credentials

Our St Austell branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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