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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 29 reviews


Helping Hands in Stoke-on-Trent is a team made up of people who are enthused by helping others and dedicated to excellence in their work. Fully-trained in line with the Care Quality Commission, each carer is diligent in their development as a healthcare worker, just as they are selfless in their consideration for the people they assist. 

Located just outside of the city centre, Jennifer and her team at the Stoke branch work tirelessly to provide professional and empathetic care in Burslem, Chesterton, Clayton, Fenton, Milton, Newcastle-under-Lyme, Shelton, Silverdale and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01782481050 *If you are an existing customer, please use the branch phone number

Branch address

8 King Street, Newcastle Under Lyme, Staffordshire, ST5 1EL, (see on maps)

Visiting and live-in care in Stoke-on-Trent

Also known as The Potteries for its rich industrial history in the pottery trade, Stoke-on-Trent is home to some of the country’s best attractions including Alton Towers, Trentham Monkey Forest and the World of Wedgewood. Furthermore, it is home to a Helping Hands branch prepared to provide industry-leading home care to you and your loved ones.

From visiting care to live-in care, our Stoke team specialise in catering to the needs of those with vulnerable conditions. Whether you need a weekly drop-in visit to help with household tasks or full-time assistance to support you with complex conditions, Jenny’s team are experts in home care and will work with you to create a package tailored to your requirements and match you with a fully-qualified carer matched to your personality and interests.

Meet the team

Jennifer Fynn

Meet Jennifer Fynn, our Area Care Manager, Central

Jenny has lived in the Stoke-on-Trent area for over 36 years and has held a number of care roles during that time. She loves meeting with customers in the local area and finding out how her carers can support people across Stoke.

“I believe it’s often the little things in life, like a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, which all have the potential to turn a life around,” Jenny says.

“I have progressed from working as a Care Support Worker to a Registered Manager, working with individuals with various needs, including the elderly, people with learning disabilities, palliative care, autism and challenging behaviours,” she adds. “I also hold a Level 4 NVQ in Leadership & Management and am a qualified trainer in moving and handling. I feel very passionate about providing care and feel that Helping Hands shares my values on providing high quality, truly person-centred care and support.”

Monica Ahir

Monica Ahir

Regional Care Director, Central

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Sarika Dhillon

Sarika Dhillon

Regional Care Director, Live-In

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care Palliative Care

Other services we provide at this branch

Tailored visiting care in Stoke-on-Trent

Bringing over 30 years’ experience of supporting people in their own homes, we’re fully committed to helping you get the support you need without having to compromise on your routines and comfort.

Our visiting home care works around you and your requirements, helping you with the day-to-day tasks you might need some additional support with. So, it might be that we pop in once a week to help with keeping the house clean and tidy, or we might see you several times a day and help you with getting washed, dressed and administering medication. Whatever you need support with, we’ll find a way to make it happen.

Even if your care needs change and you require extra support with a progressive condition such as Parkinson’s or Huntington’s, we can amend your care plan at any time. With our expert team of Clinical Nurses on hand to support with more complex care needs, we’re able to adjust around you and enable you to stay where you feel most comfortable – in your own home.

Extra support with live-in care

If your care needs mean that you require constant support, our fully-trained live-in carers are the perfect option if you want to remain at home but need extra help. As the name suggests, a live-in carer will move in with you and be there as a constant source of reassurance for both you and your loved ones. Whether you’re finding it difficult to carry out personal care alone or struggle with your mobility, your chosen live-in carer will be there to help you manage.

Not only does a live-in carer mean that all of your practical requirements are taken care of, but we’ll ensure that your emotional wellbeing is being looked after as well. The team from Stoke will work with you to find a live-in carer that matches to your care needs, interests and personality, so that you won’t just have a carer, you’ll have a companion too.

Private care in Stoke-on-Trent

Because we provide private care of the highest quality at all times, you can be confident that Helping Hands will always support you or your loved ones expertly. We have over 30 years’ experience helping our customers to live their best life possible while remaining in the home they love, and because we support our carers from the moment they join us, they are always highly motivated to go above and beyond for our customers at all times. You may be considering moving into a residential home as you don’t believe you can receive high standards of care at home; however we will prove that whether you have straightforward needs, you would just like companionship or you are living with the most complex of health difficulties, we can help.

Better than a care agency in Stoke-on-Trent

Helping Hands is a private care provider, rather than a care agency. The main benefit of using a private provider like Helping Hands, rather than a care agency, is that private care providers employ and pay our carers directly, rather than requiring customers to deal with payment and all the fiddly paperwork involved. We won’t surprise you with hidden costs or burden you with mountains of unwanted admin; we’re totally transparent about how the costs of our care, because we want you to have absolute certainty about what you’re paying for your round-the-clock care. We believe that our approach to looking after our carers gives them peace of mind about their own livelihoods, which in turn allows them to devote their time and energy to supporting you and making sure your needs are being met.

Domiciliary care built around you

Whether it’s popping down the road with you to collect your daily newspaper or supporting you to cook your favourite meals, domiciliary care from Jenny’s team provides peace of mind to both you and your loved ones that you’re in the very best hands.

Allowing you to choose when and how you want care, the Stoke team can support with a number of different conditions such as cerebral palsy, multiple sclerosis and stroke recovery. And with care starting from as little as 30 minutes per week, our aim is to maintain your daily routine with minimal disruption.

Reassuring dementia care from our experts

Recognised as the UK’s leading dementia home care experts, we know what it takes to provide non-judgemental, compassionate and professional care for those living with dementia.

With all of our carers going through detailed dementia training, Jenny’s team are equipped at supporting you and your family at whichever stage of your diagnosis you are at. Whether you’re living with Pick’s disease, Alzheimer’s or early-onset dementia, we’ll be there with you to help relieve any anxieties and support you with your symptoms.

Elderly care to maintain your independence

Aging is a natural part of life, but it doesn’t mean that you have to lose your freedom and autonomy. Elderly care from Helping Hands is created with you in mind and includes all of your practical and emotional needs – whether that’s helping you to do your weekly shop or support with your daily personal care routine.

What’s more, we can amend your care plan depending on what you require. So if you need more regular calls throughout the day to help with stoma care, or if you want someone to accompany you to Trentham Garden Centre, we’ll make sure that your needs are catered for.

Arrangements for respite care

Many carers looking after loved ones give their time voluntarily or juggle care alongside other commitments. While it can be extremely rewarding to care for someone, it can be incredibly taxing both physically and mentally. If you or your carer needs a bit of respite, Jenny’s team are ready to step in to help.

With care being able to commence in as little as 24 hours from your first enquiry, we can also cater for emergencies when your regular caregiver may need to tend to another family member, or if you’re being discharged from hospital but need a bit of extra support to stay at home safely. Jenny’s team will make sure everything is taken care of – so you don’t have to worry.

Experienced live-in carers in Stoke

What makes our carers so special is their unrelenting desire to help others, and that sentiment is exactly the same for Jenny and her team. With all of our carers receiving award-winning, in-house training including manual handling, first aid and safeguarding, we ensure that we only employ the very best carers in the industry.

Before joining the team, our carers all receive full background checks including Disclosure Barring Service (DBS) screenings, and several references from previous employers. With such a rigorous training programme and employee checks, you can rest assured that you’re only receiving the best level of care.

We’re also extremely proud to be the first and only home care provider to be recognised as a Centre of Excellence by Skills for Care, as well as being fully regulated by the Care Quality Commission (CQC).

Find out more about live-in care in Stoke

If you’d like to find out more about the care options that Jenny and her team can provide for you, please get in touch with us, where we’re available to take your call seven days a week.

If you’d rather meet face-to-face, you’re welcome to visit us at our branch on King Street in Newcastle-under-Lyme. Or we can come to you – either to a local café that’s local to you or even your own front room.

Call us on 01782481050 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Stoke-on-Trent to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 29 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

4.5 out of 5

from 10 reviews

Our credentials

Our Stoke-on-Trent branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

8 King Street, Newcastle Under Lyme, Staffordshire, ST5 1EL, Show on Map

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