Home care in Stoke-on-Trent
Visiting care and home care in Stoke-on-Trent
Also known as The Potteries for its rich industrial history in the pottery trade, Stoke-on-Trent is home to some of the country’s best attractions including Alton Towers, Trentham Monkey Forest and the World of Wedgewood. Furthermore, it is home to a Helping Hands branch prepared to provide industry-leading home care to you and your loved ones. We’re also extremely proud to be the first and only home care provider to be recognised as a Centre of Excellence by Skills for Care, as well as being fully regulated by the Care Quality Commission (CQC).
From visiting care to live-in care, our Stoke team specialise in catering to the needs of those with vulnerable conditions. Whether you need a weekly drop-in visit to help with household tasks or full-time assistance to support you with complex conditions, Jenny’s team are experts in home care and will work with you to create a package tailored to your requirements and match you with a fully-qualified carer matched to your personality and interests.
Quality care provided in your own home
Home care from our Stoke-on-Trent team offers security, mobility, and companionship.
For over 30 years, we've provided nurse-supported assistance, companionship and expert care to thousands of individuals across England and Wales. As industry leaders in home care, we know just what it takes to provide the right level of support so that you can retain your independence in the comfort of your own home.
We offer two types of home care:
Constant 24-hour care
Live-in care
One-to-one support from a fully qualified carer that lives with you. Full-time support so you can stay at home where you feel most comfortable.
- Round-the-clock (24/7)
- In your own home
- Personalised care plan
- Carer to match your needs, personality and interests
Occassional care visits
Hourly visiting care
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
- From 30 minutes a week depending on your needs
- In your own home
- Flexible care plan based on customer's needs
- All levels of care covered
Meet the Stoke-on-Trent care team
Regional Care Director
"As Regional Care Director, I’m responsible for overseeing the quality of care delivered throughout our Central and new branches across the country. My aim is to deliver the highest standards of care through tailored, person-centred care plans that offer outcome-focused delivery through dedicated, expertly skilled care teams. "I learnt first-hand how important person-centred care is when my own father was diagnosed with lung cancer in 2014. Throughout his short fight with the disease, I was overawed and enormously grateful to the multidisciplinary teams who worked selflessly to make his last days as comfortable as they could be. This ignited in me just how important bespoke care is."
Reviews and credentials
4.9 out of 5 | Based on 29 reviews
We are actively collecting and monitoring our reviews and feedback for Stoke-on-Trent to ensure our customers receive the best possible live in and home care service.
Fully regulated by the CQC
Other care we provide
Home care Stoke-on-Trent
Bringing over 30 years’ experience of supporting people in their own homes, we’re fully committed to helping you get the support you need without having to compromise on your routines and comfort.
Our visiting home care works around you and your requirements, helping you with the day-to-day tasks you might need some additional support with. So, it might be that we pop in once a week to help with keeping the house clean and tidy, or we might see you several times a day and help you with getting washed, dressed and administering medication. Whatever you need support with, we’ll find a way to make it happen.
Even if your care needs change and you require extra support with a progressive condition such as Parkinson’s or Huntington’s, we can amend your care plan at any time. With our expert team of Clinical Nurses on hand to support with more complex care needs, we’re able to adjust around you and enable you to stay where you feel most comfortable – in your own home.
Live in care Stoke-on-Trent - Extra support for you
If your care needs mean that you require constant support, our fully-trained live-in carer in Stoke-on-Trent team are the perfect option if you want to remain at home but need extra help. As the name suggests, a live-in carer will move in with you and be there as a constant source of reassurance for both you and your loved ones, offering more than just standard agency care. Whether you’re finding it difficult to carry out personal care alone or struggle with your mobility, your chosen live-in carer will be there to help you manage.
Not only does a live-in carer mean that all of your practical requirements are taken care of, but we’ll ensure that your emotional wellbeing is being looked after as well. The team from Stoke will work with you to find a live-in carer that matches to your care needs, interests and personality, so that you won’t just have a carer, you’ll have a companion too.
Better than a care agency in Stoke-on-Trent
Helping Hands is a private care provider, rather than a care agency. The main benefit of using a private provider like Helping Hands, rather than a care agency, is that private care providers employ and pay our carers directly, rather than requiring customers to deal with payment and all the fiddly paperwork involved. We won’t surprise you with hidden costs or burden you with mountains of unwanted admin; we’re totally transparent about how the costs of our care, because we want you to have absolute certainty about what you’re paying for your round-the-clock care.
We believe that our approach to looking after our carers gives them peace of mind about their own livelihoods, which in turn allows them to devote their time and energy to supporting you and making sure your needs are being met.
What makes our carers so special is their unrelenting desire to help others, and that sentiment is exactly the same for Jenny and her team. With all of our carers receiving award-winning, in-house training including manual handling, first aid and safeguarding, we ensure that we only employ the very best carers in the industry.
Before joining the team, our carers all receive full background checks including Disclosure Barring Service (DBS) screenings, and several references from previous employers. With such a rigorous training programme and employee checks, you can rest assured that you’re only receiving the best level of care.
We’re also extremely proud to be the first and only home care provider to be recognised as a Centre of Excellence by Skills for Care, as well as being fully regulated by the Care Quality Commission (CQC).
Private care in Stoke-on-Trent
Because we provide private care of the highest quality at all times, you can be confident that Helping Hands will always support you or your loved ones expertly. We have over 30 years’ experience helping our customers to live their best life possible while remaining in the home they love, and because we support our carers from the moment they join us, they are always highly motivated to go above and beyond for our customers at all times. You may be considering moving into a residential home as you don’t believe you can receive high standards of care at home; however we will prove that whether you have straightforward needs, you would just like companionship or you are living with the most complex of health difficulties, we can help.
Branch information
8 King Street,
Newcastle-under-Lyme,
Staffordshire,
ST5 1EL,