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Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

Visiting and live-in care in Stoke-on-Trent

Also known as The Potteries for its rich industrial history in the pottery trade, Stoke-on-Trent is home to some of the country’s best attractions including Alton Towers, Trentham Monkey Forest and the World of Wedgewood.

Located just outside of the city centre, Jennifer and her team at the Stoke branch work tirelessly to provide professional and empathetic care in Ash Bank, Burslem, Chesterton, Clayton, Cobridge, Endon, Feggs Hays, Fenton, Hanford, Hanley, Hartshill, Longport, Longton, Meir, Milton, Newcastle-under-Lyme, Penkhall, Shelton, Silverdale, Sneyd Green, Stockton Brook, Stoke-on-Trent, Trentham, Tunstall, Werrington, Wetley Rocks and the surrounding areas.

Specialising in visiting care to cater for a variety of needs and conditions, Jenny’s team are experts in home care and will work with you to create a package of care tailored to you.

Meet Jennifer, our Branch Manager

Jennifer Fynn, Stoke Branch Manager

Jenny has lived in the Stoke-on-Trent area for over 36 years and has held a number of care roles during that time. She loves meeting with customers in the local area and finding out how her carers can support people across Stoke.

“I believe it’s often the little things in life, like a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, which all have the potential to turn a life around,” Jenny says.

“I have progressed from working as a Care Support Worker to a Registered Manager, working with individuals with various needs, including the elderly, people with learning disabilities, palliative care, autism and challenging behaviours,” she adds. “I also hold a Level 4 NVQ in Leadership & Management and am a qualified trainer in moving and handling. I feel very passionate about providing care and feel that Helping Hands shares my values on providing high quality, truly person-centred care and support.”

Tailored home care in Stoke-on-Trent

Bringing over 30 years’ experience of supporting people in their own homes, we’re fully committed to helping you get the support you need without having to compromise on your routines and comfort.

Our visiting care works around you and your requirements, helping you with the day-to-day tasks you might need some additional support with. So, it might be that we pop in once a week to help with keeping the house clean and tidy, or we might see you several times a day and help you with getting washed, dressed and administering medication. Whatever you need support with, we’ll find a way to make it happen.

Even if your care needs change and you require extra support with a progressive condition such as Parkinson’s or Huntington’s, we can amend your care plan at any time. With our expert team of Clinical Nurses on hand to support with more complex care needs, we’re able to adjust around you and enable you to stay where you feel most comfortable – in your own home.

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The carers are kind, flexible, and professional. I’m kept informed if there is ever an issue, and feel comforted that my loved one is in safe hands.

Rachel, a visiting care customer

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Extra support with live-in care

If your care needs mean that you require constant support, our fully-trained live-in carers are the perfect option if you want to remain at home but need extra help. As the name suggests, a live-in carer will move in with you and be there as a constant source of reassurance for both you and your loved ones. Whether you’re finding it difficult to carry out personal care alone or struggle with your mobility, your chosen live-in carer will be there to help you manage.

Not only does a live-in carer mean that all of your practical requirements are taken care of, but we’ll ensure that your emotional wellbeing is being looked after as well. The team from Stoke will work with you to find a live-in carer that matches to your care needs, interests and personality, so that you won’t just have a carer, you’ll have a companion too.

Domiciliary care built around you

Whether it’s popping down the road with you to collect your daily newspaper or supporting you to cook your favourite meals, domiciliary care from Jenny’s team provides peace of mind to both you and your loved ones that you’re in the very best hands.

Allowing you to choose when and how you want care, the Stoke team can support with a number of different conditions such as cerebral palsy, multiple sclerosis and stroke recovery. And with care starting from as little as 30 minutes per week, our aim is to maintain your daily routine with minimal disruption.

Reassuring dementia care from our experts

Recognised as the UK’s leading dementia home care experts, we know what it takes to provide non-judgemental, compassionate and professional care for those living with dementia.

With all of our carers going through detailed dementia training, Jenny’s team are equipped at supporting you and your family at whichever stage of your diagnosis you are at. Whether you’re living with Pick’s disease, Alzheimer’s or early-onset dementia, we’ll be there with you to help relieve any anxieties and support you with your symptoms.

Elderly care to maintain your independence

Aging is a natural part of life, but it doesn’t mean that you have to lose your freedom and autonomy. Elderly care from Helping Hands is created with you in mind and includes all of your practical and emotional needs – whether that’s helping you to do your weekly shop or support with your daily personal care routine.

What’s more, we can amend your care plan depending on what you require. So if you need more regular calls throughout the day to help with stoma care, or if you want someone to accompany you to Trentham Garden Centre, we’ll make sure that your needs are catered for.

Respite arrangements for additional care

Many carers looking after loved ones give their time voluntarily or juggle care alongside other commitments. While it can be extremely rewarding to care for someone, it can be incredibly taxing both physically and mentally. If you or your carer needs a bit of respite, Jenny’s team are ready to step in to help.

With care being able to commence in as little as 24 hours from your first enquiry, we can also cater for emergencies when your regular caregiver may need to tend to another family member, or if you’re being discharged from hospital but need a bit of extra support to stay at home safely. Jenny’s team will make sure everything is taken care of – so you don’t have to worry.

Experienced carers in Stoke

What makes our carers so special is their unrelenting desire to help others, and that sentiment is exactly the same for Jenny and her team. With all of our carers receiving award-winning, in-house training including manual handling, first aid and safeguarding, we ensure that we only employ the very best carers in the industry.

Before joining the team, our carers all receive full background checks including Disclosure Barring Service (DBS) screenings, and several references from previous employers. With such a rigorous training programme and employee checks, you can rest assured that you’re only receiving the best level of care.

We’re also extremely proud to be the first and only home care provider to be recognised as a Centre of Excellence by Skills for Care, as well as being fully regulated by the Care Quality Commission (CQC).

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I fell in love with care from the moment I crossed the threshold of my first customer, and I have been fortunate to look after customers with a variety of needs.

Chrissy, a visiting carer

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Areas across Stoke that we cover:

Ash Bank Burslem Chesterton
Clayton Cobridge Endon
Fegg Hayes Fenton Hanford
Hanley Hartshill Longton
Longport Meir Milton
Newcastle-under-Lyme Penkhull Shelton
Silverdale Sneyd Green Stockton Brook
Stoke-on-Trent Trentham Tunstall
Werrington Wetley Rocks Wolstanton

Find out more about care in Stoke

If you’d like to find out more about the care options that Jenny and her team can provide for you, please get in touch with us, where we’re available to take your call seven days a week.

If you’d rather meet face-to-face, you’re welcome to visit us at our branch on King Street in Newcastle-under-Lyme. Or we can come to you – either to a local café that’s local to you or even your own front room.

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM


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