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and Sat & Sun: 9am - 5:30pm

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Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

Tailored home care for the Stoke-on-Trent area

The home of pottery is also home to a team of skilled and compassionate carers. Overseen by our manager Jennifer Flynn, who has been working in care since the age of 18, our team supports people over the Stoke-on-Trent region.

Some of the areas our carers cover include Newcastle-under-Lyme, Hanley, Hartshill, Penkhall, Clayton, Shelton, Trentham, Hanford, Endon, Stockton Brook, Sneyd Green, Milton, Burslem, Tunstall, Longton, Fenton, Werrington, Ash Bank, Wetley Rocks, Fegg Hays, Longport, Wolstanton, Meir, Silverdale, Chesterton, Cobridge, Longport and other surrounding areas.

Because each person is different and has various requirements, our carers always put you and your needs first, providing care that is as unique as you are.

Meet Jennifer, our Branch Manager

Jennifer Fynn, Stoke Branch Manager

Jenny has lived in the Stoke-on-Trent area for over 36 years and has held a number of care roles during that time. She loves meeting with our customers in the local area and finding out how her carers can support people across the Stoke area.

“I believe it’s often the little things in life, like a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, which all have the potential to turn a life around,” Jenny says.

“I have progressed from working as a care support worker to a registered manager, working with individuals with various needs, including the elderly, people with learning disabilities, palliative care, autism and challenging behaviours,” she adds. “I also hold a Level 4 NVQ in Leadership and Management, and I am a qualified trainer in moving and handling. I feel very passionate about providing care and feel that Helping Hands shares my values on providing high quality, truly person-centred care and support.”

Home care support across Stoke-on-Trent

Bringing over 30 years’ experience supporting people in their own homes, we’re fully committed to helping you get the support you need without having to move into residential care and away from your home comforts.

Our visiting care support works around you and your routine, helping you with the day-to-day tasks you might need some additional help with. We can also help you to get out and about in your community or take you to the shops, as well as practical aspects such as personal care or mobility support.

If you later find that you need more hours or your care needs start to become more advanced, Jenny and the team will be able to adjust the support you receive.

Visiting care could also be helpful if you’re recovering from an operation or you’re worried about an elderly relative’s wellbeing. We’ll work with you to create a care plan that is ideal for your needs, with visits starting from half an hour each week through to a number of hours during the day.

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The carers are kind, flexible, and professional. I’m kept informed if there is ever an issue, and feel comforted that my loved one is in safe hands.

Rachel, a visiting care customer

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How visiting care is helping Audrey

Continuous 24-hour care for peace of mind

There might come a time when you need more care than you currently have. Or you might have a relative in a different part of the country but can’t look after them because of work or other commitments.

With live-in care, a fully-trained will move into your property so that they can provide the care you need at all times throughout the day. This means that they’ll ensure you’re safe, comfortable, and cared for during the periods you need the most support.

Not only can you depend on your live-in carer to provide companionship and reassurance, but they’ll also help with other areas of your care. So, if you’re finding it hard to keep up with tasks such as personal care, showering, or having regular meals, our carers can help you manage them.

Support for complex conditions or injuries

Sustaining a brain or spinal injury or being diagnosed with a condition such as cerebral palsy or Parkinson’s are both life-changing for various reasons.

We can provide tailored support with PEG feeding, catheters, stomas, and hoisted transfers, and put your comfort and safety above all else. Whether you’re looking for visits or 24-hour support, home care allows you to keep to the routine you had before your injury, or assist you with the tasks you might need support with around the home.

We also understand that following a brain or spinal injury, having the support of family or friends becomes even more important. Our carers are also here to help you with socialising and getting around the local community, allowing you to come to terms with a diagnosis with your loved ones around you.

Dementia care around Stoke-on-Trent

For families with loved ones affected by dementia, it’s important to retain a familiar environment as much as possible. Moving into residential care can be distressing and cause high anxiety.

Through regular home visits, our carers can help with the different aspects of care your loved one might be finding difficult. Alternatively, you might consider live-in care to help them during the night or provide a constant presence in their life.

Of course, dementia affects people in different ways, and so we take extra care to match you and your family with a carer who fully understands your needs and whom you can trust.

Taking care of yourself

Around one in 10 of adults in the UK are carers in some form, with many giving their time voluntarily to support a family member or friend. While it can be rewarding, caring for someone else is also challenging.

Over time, you may become exhausted and need a break from supporting your loved one. Delivered on a short-term basis, respite care allows you to have some time to yourself reassured that a fully-trained carer will be taking care of your loved one. That means you can have a well-deserved break and come back to caring feeling refreshed and recharged.

Or you might have to attend to a family emergency, in which case respite care can ensure care is in place swiftly, or just need short-term support following an operation. Whether it’s just for a few days or a couple of weeks, respite care gives you peace of mind and full support when you need it most.

Full, award-winning training for our carers

What makes our carers special is their desire to help other people. To make sure they have all the skills they need to be at the best of their ability, each one goes through a rigorous training process, delivered by an expert team.

Our training programme is endorsed by England’s adult social care strategic body, Skills for Care, and we’re proud to be the only care provider to have received such an accolade. Covering everything from personal care to how to monitor medication, our programme is mandatory for all of our carers regardless of their previous experience, so you can be assured they’ve been carefully selected based on their skills and personality.

We also carry out thorough background checks on our carers, including DBS checks and obtaining references from previous employers, and so that they can develop their skills further, we also provide further courses on specific conditions and regular refresher training.

Find out more about live-in care or visiting care in Stoke

Jenny and her coordinators are here to help you learn about your care options and which will best suit your requirements. Because you’re sure to have specific questions to ask, Jenny and her team will meet with you to gain a detailed understanding of your situation and what you hope to achieve from your care.

Request a callback Email us
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I fell in love with care from the moment I crossed the threshold of my first customer, and I have been fortunate to look after customers with a variety of needs.

Chrissy, a visiting carer

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Areas across Stoke that we cover:

Stoke on TrentNewcastle under LymeHanley
HanfordEndonStockton Brook
Sneyd GreenMiltonBurslem
WerringtonAsh BankWetley Rocks
Fegg HayesLongportWolstanton

Visit our branch, open Mon-Fri

You can visit our Stoke care team on King Street on Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).

Phone lines open 7 days a week

You can pop in and see a member of our Stoke branch at our office on King Street in Newcastle-under-Lyme, or call our advisors on 01782481050 for more details about home care in and around Stoke-on-Trent. We’re here to take your call seven days a week:

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM


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