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Home care in Stoke-on-Trent

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5,050+ reviews on

Excellent | 5,050+ reviews

Lines open at 8:00 AM today

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Lines open at 8:30 AM today

Existing customer

01782 968595

Lines open at 8:00 AM today

New customer

Lines open at 8:30 AM today

Existing customer

01782 968595

Visiting care and home care in Stoke-on-Trent

Also known as The Potteries for its rich industrial history in the pottery trade, Stoke-on-Trent is home to some of the country’s best attractions including Alton Towers, Trentham Monkey Forest and the World of Wedgewood. Furthermore, it is home to a Helping Hands branch prepared to provide industry-leading home care to you and your loved ones. We’re also extremely proud to be the first and only home care provider to be recognised as a Centre of Excellence by Skills for Care, as well as being fully regulated by the Care Quality Commission (CQC).

From visiting care to live-in care, our Stoke team specialise in catering to the needs of those with vulnerable conditions. Whether you need a weekly drop-in visit to help with household tasks or full-time assistance to support you with complex conditions, Jenny’s team are experts in home care and will work with you to create a package tailored to your requirements and match you with a fully-qualified carer matched to your personality and interests.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care supporting families in Stoke-on-Trent

Our carers provide a wide range of support across Stoke-on-Trent, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

National care provider with 155+ branches

CQC regulated services

Thousands of 5-star reviews from families

Carefully selected carers with compassion and empathy

Flexible support tailored to individual needs

Home care services available in Stoke-on-Trent

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Supporting people living in Stoke-on-Trent

Adam Wilkins

Divisional Director

Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...

More about Adam Wilkins

Sue Edge

Area Care Manager

I support the Wirral, Chester, Liverpool, Warrington, Nantwich, Macclesfield and Wilmslow branches. I have an extensive background in care and started my career as a...

More about Sue Edge

Alma Dudley

Branch Care Manager

Alma is the Branch Care Manager at Stoke-on-Trent.

What families say about our care

Fully regulated care supporting Stoke-on-Trent

Our Stoke-on-Trent branch is fully regulated and accredited by the CQC.

Find out more

A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.

Home care Stoke-on-Trent

Bringing over 30 years’ experience of supporting people in their own homes, we’re fully committed to helping you get the support you need without having to compromise on your routines and comfort.

Our visiting home care works around you and your requirements, helping you with the day-to-day tasks you might need some additional support with. So, it might be that we pop in once a week to help with keeping the house clean and tidy, or we might see you several times a day and help you with getting washed, dressed and administering medication. Whatever you need support with, we’ll find a way to make it happen.

Even if your care needs change and you require extra support with a progressive condition such as Parkinson’s or Huntington’s, we can amend your care plan at any time. With our expert team of Clinical Nurses on hand to support with more complex care needs, we’re able to adjust around you and enable you to stay where you feel most comfortable – in your own home.

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Live in care Stoke-on-Trent - Extra support for you

If your care needs mean that you require constant support, our fully-trained live-in carer in Stoke-on-Trent team are the perfect option if you want to remain at home but need extra help. As the name suggests, a live-in carer will move in with you and be there as a constant source of reassurance for both you and your loved ones, offering more than just standard agency care. Whether you’re finding it difficult to carry out personal care alone or struggle with your mobility, your chosen live-in carer will be there to help you manage.

Not only does a live-in carer mean that all of your practical requirements are taken care of, but we’ll ensure that your emotional wellbeing is being looked after as well. The team from Stoke will work with you to find a live-in carer that matches to your care needs, interests and personality, so that you won’t just have a carer, you’ll have a companion too.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.

Better than a care agency in Stoke-on-Trent

Helping Hands is a private care provider, rather than a care agency. The main benefit of using a private provider like Helping Hands, rather than a care agency, is that private care providers employ and pay our carers directly, rather than requiring customers to deal with payment and all the fiddly paperwork involved. We won’t surprise you with hidden costs or burden you with mountains of unwanted admin; we’re totally transparent about how the costs of our care, because we want you to have absolute certainty about what you’re paying for your round-the-clock care.

We believe that our approach to looking after our carers gives them peace of mind about their own livelihoods, which in turn allows them to devote their time and energy to supporting you and making sure your needs are being met.

What makes our carers so special is their unrelenting desire to help others, and that sentiment is exactly the same for Jenny and her team. With all of our carers receiving award-winning, in-house training including manual handling, first aid and safeguarding, we ensure that we only employ the very best carers in the industry.

Before joining the team, our carers all receive full background checks including Disclosure Barring Service (DBS) screenings, and several references from previous employers. With such a rigorous training programme and employee checks, you can rest assured that you’re only receiving the best level of care.

We’re also extremely proud to be the first and only home care provider to be recognised as a Centre of Excellence by Skills for Care, as well as being fully regulated by the Care Quality Commission (CQC).

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.

Private care in Stoke-on-Trent

Because we provide private care of the highest quality at all times, you can be confident that Helping Hands will always support you or your loved ones expertly. We have over 30 years’ experience helping our customers to live their best life possible while remaining in the home they love, and because we support our carers from the moment they join us, they are always highly motivated to go above and beyond for our customers at all times. You may be considering moving into a residential home as you don’t believe you can receive high standards of care at home; however we will prove that whether you have straightforward needs, you would just like companionship or you are living with the most complex of health difficulties, we can help.

Supporting communities across Stoke-on-Trent

Our carers provide home care in Stoke-on-Trent and nearby areas including these locations.

Newcastle-under-Lyme
Kidsgrove
Hanley
Burslem
Tunstall

Local updates

A smiling carer in a light purple uniform makes a bed, while an older person in a dressing gown sits in the background, appearing content.

What Are The Different Types Of Home Care In Stoke on Trent

Our Home Care Services Available Since 1989, Helping Hands have supported tens of thousands of...

A carer pours tea for an elderly man and woman sitting at a patio table outdoors, surrounded by greenery. The table has teacups, a teapot, and snacks, and the setting appears calm and pleasant.

What Home Care Is Available For The Elderly In Stoke-on-Trent?

Our Home Care Services Available For The Elderly At Home Helping Hands have been supporting...

A carer helps an older man with gardening outdoors. The carer is kneeling by a garden bed with a green watering can, while the older man sits on a stool holding a potted plant. Both appear to be talking and smiling.

How To Get Home Care In Stoke on Trent

The Home Care Services We Provide At Helping Hands, we’ve been delivering compassionate, person-centred home care...

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FAQs

Home care in Stoke-on-Trent is professional support provided in your own home, helping you or a loved one stay safe, comfortable and independent without needing to move into residential care. It can be arranged as regular visiting care, occasional support, respite care, or full-time live-in care, depending on your needs.

With Helping Hands, care is built around your routine, so support can include anything from help getting up in the morning to companionship, meal preparation, medication prompts, mobility support and personal care.

Home care can include a wide range of practical, personal and emotional support. This may include help with washing, dressing, toileting, medication prompts, preparing meals, light housework, shopping, attending appointments, mobility support and companionship.

Care can be flexible, from short visits during the week to several visits a day or live-in care. The right level of support will depend on your needs, routines and preferences.

A carer can help with everyday tasks that have become difficult to manage alone. This might include getting in and out of bed, washing and dressing, preparing meals, moving safely around the home, taking medication, keeping the house tidy, going shopping, attending appointments or simply having someone there for companionship.

The aim is to provide the right amount of support while helping you maintain independence, dignity and confidence at home.

The cost of home care in Stoke-on-Trent depends on the type and amount of support you need. Helping Hands’ visiting care prices currently start from £32.40 per hour, with visits available from 30 minutes, and live-in care currently starts from £1,675 per week for one person. A call-out or travel charge may also apply.

Because everyone’s needs are different, the best way to get an accurate price is to arrange a care assessment. This helps create a tailored care plan and a clear breakdown of costs before care begins.

Home care can be cheaper than a care home, especially if you only need support for part of the day or a few times a week. Age UK says privately arranged home care can cost around £25 per hour, while residential care averages around £949 per week and nursing home care around £1,267 per week, although costs vary by area and needs.

For people who need round-the-clock support, live-in care may be closer in cost to residential care, but it allows you to remain in your own home, keep familiar routines and receive one-to-one support.

Yes. Helping Hands states that its service is regulated by the Care Quality Commission, or CQC, in England and the Care Inspectorate Wales, or CIW, in Wales. These regulators monitor care providers to make sure they meet required standards for safety, quality and care delivery.

Individual branch ratings can vary, so it is always worth checking the relevant local branch profile when arranging care in Stoke-on-Trent.

Home care in Stoke-on-Trent can often be arranged quickly, depending on your needs, location and carer availability. In many cases, care can begin within a few days, and urgent support may be possible sooner following an assessment.

The first step is usually a conversation about your situation, followed by a care assessment and a personalised care plan. This helps make sure the right support is in place from the start.

Speak to our care team

If you're exploring care options in oxford, our team can help you understand the support available and answer any questions you may have. Call our care team today.

01782 481050

Branch information

Address

Helping Hands Stoke-on-Trent, 8 King Street, Newcastle-under-Lyme, ST5 1EL,

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

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Home care in Stoke-on-Trent