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Locally managed service


We don't know what we do without the carers. They are our stars, they are our saviours.


Helping Hands has been providing expert home care since 1989 and our compassionate carers are trained to support and encourage you to live an independent life, no matter what condition you are living with. As we are fully regulated by the Care Quality Commission and Care Inspectorate Wales, you can rest assured that our service is regularly inspected for trustworthiness, safety and responsiveness. So, give us a call today for more information on how care at home, in the Stratford area, can benefit you or your loved one.

We can support you in and around Stratford, Plaistow, Beckton, Bow, Canary Wharf, Canning Town, Greenwich, Maryland, Newham, Tower Hamlets and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

02045252574 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Stratford, L3 O5 44 Broadway, Stratford, London, E15 1XH (see on maps)

Visiting and live-in care in Stratford

Home to the Queen Elizabeth Olympic Park, Stratford is situated in the heart of the vibrant city of East London. Formally known as ‘Straet Forda’, the town is a popular area for shopping, theatre trips and city farms and our expert carers can accompany you to enjoy the delights of this bustling town.

At Helping Hands, we offer visiting care where visits start from as little as 30 minutes a week or longer, depending on your circumstances. If you feel you need 24-hour care, you can opt for our live-in care package, where one of our carers can stay with you at home. Regardless of your age or condition, our dedicated carers at Stratford will support you to live life, the way you want.

Meet the team

David Lorde

Meet David Lorde, our Branch Care Manager, Stratford

As the Branch Care Manager, I am looking forward to developing the Helping Hands team in Stratford, London and establishing a great working relationship with the people of East London. Soon out of university I was asked to become a care coordinator whilst working as a recruitment consultant. What I loved about social care was I felt sure of myself in this environment because the way I treat others is the way I want to be treated. I made a go of it and found that there I have adapted and developed with the social care sector. My branch is within the heart of Stratford and will be the hub for providing care & support to our customers with kindness, personalised to their individual needs. I have worked around Stratford for the past three years from 2018 to present, helping people within supported living tenancies and in a residential care home as Registered Manager. I like the services that Helping Hands delivers - and Helping Hands is a genuine company that delivers care well. I like to treat carers well so that they feel supported when they are asked to deliver care to vulnerable people in the community in their own homes. I believe that when we treat our employees well they pass this on to their vulnerable customers which is expressed with kindness and patience - the key combinations for a good carer. Helping Hands demonstrate this philosophy which is what I like. I like sport and I am a supporter of my local team Charlton Athletic as a season ticket holder. I also like working towards completing my training to becoming a qualified electrician. I like walking and I love the countryside, especially in Wales.
Adam Wilkins

Adam Wilkins

Regional Care Director, South West

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Sophie Parker

Sophie Parker

Area Care Manager, South West

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareElderly CareRespite Care

Other services we provide at this branch

Visiting care in Stratford

Our visiting care allows you to receive support when you need it, without having to leave the comfort of your home. You can choose to have care from as little as 30 minutes a week up to several hours a day. So, if you need someone to nip to the grocery store or help you with your household chores – our carers will be there to assist you, so you can focus on what you love most.

Live-in care in Stratford

Our live-in care package is ideal for those who need around the clock care, without having to move into a residential care home. You’ll be able to receive care with minimal disruption – all from the place you love most.

Our kind and passionate carers can help you with your day-to-day duties, including preparing meals, laundry, personal care and administrating medication. But that’s not all, our carers are also there to provide companionship. So, whether you want a chat over a cuppa or need company on the sofa while watching your favourite TV soap – our team is always there to support you emotionally as well as physically.

Care Agency in Stratford

One of the ways that we’re different from a care agency is that we always keep our service transparent and our costs competitive, so you’ll never get a nasty shock when your bill arrives. We’re also fully regulated by the Care Quality Commission and Care Inspectorate Wales, which many care agencies aren’t, demonstrating again that we are a private home care company, rather than an agency. By not being what is traditionally thought of as an agency, you and your loved ones can be assured that our high-quality care will always be consistent and that everything we do is all part of our superb standards of customer service. This includes matching you with your perfect carer and employing our carers directly, so you don’t have to.

Private care in Stratford

With private care in Stratford, you will be provided with a care package that is bespoke to your needs. We make sure that our carers help and support you at home without disturbing your daily routine. Whether you go for a daily stroll after tea or like to have dinner by 6 o’clock, we will work around you. So, rest assured you are in the driving seat.

Emergency care in Stratford

Whether your primary carer is unavailable, away for the weekend, or needs additional help, don’t panic. You’ll still be able to receive care from the comfort of your own home without having to move into a residential care home. Our expert carers will come to you. We can arrange care in 24 hours of you getting in touch, or even quicker if it is urgent.

Overnight care

If you find that you are not sleeping well and need overnight care – our nursing-led carers can offer you the reassurance and support you need. Our carers will be at hand to help you with administrating medication throughout the night, assisting with toilet breaks, and providing you with a sense of security. So, whatever you need, someone will be by your side – no matter what.

Private care Stratford

With home care from a private care provider such as Helping Hands, you’ll receive a package of care that is fully designed around your particular requirements and wishes. We pride ourselves on our person-centred support, which is why we’ll always make sure you have control over both the bigger and the smaller details of your care. That might include asking your carer to prepare your favourite meals, determining your bedtimes, setting your carers’ hours for the times that work best for you, and more. Our care experts in Stratford will identify your support needs and provide you with a care plan that meets the needs of your condition and your circumstances. And, if you’re living with a complex medical condition that is likely to need fluctuating levels of support, we’re also able to manage and adapt your care plan accordingly.

Fully-trained carers in Stratford

At Helping Hands, our compassionate and empathetic carers are truly the heart of the company. All our carers undergo a comprehensive induction course to make sure they are equipped with the essential skills needed to provide you with exceptional care. From dementia and medical care to first aid and manual handling – you are sure to be in safe hands. We also do a DBS and background check on each of our carers. Plus, we’re fully regulated and inspected by the Care Quality Commission and Care Inspectorate Wales. So, you’ll know we will be providing a secure, caring and well-led care service.

Find out more about care in Stratford

You can contact our friendly customer advisors for more information about the care we offer in Stratford. They are available seven days a week and are more than happy to answer any questions or queries you may have. Alternatively, you can contact us via our website and we will call you back as soon as we can.

Call us on 02045252574 Talk to us on live chat Request a call back


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taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

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Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Stratford, L3 O5 44 Broadway, Stratford, London, E15 1XH Show on Map

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