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Home care in Suffolk

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Rated Excellent on
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01702 837393

Lines open at 9:00 AM today

New customer
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Existing customer
01702 837393

Visiting care and home care in Suffolk

Famed for its fertile farmlands and stunning natural beauty, Suffolk is one of the UK's oldest and most interesting counties.

Our wonderful Suffolk carers are standing by to provide you or a loved one to continue enjoying the wonderful way of life that Suffolk has to offer. Our compassionate, transformative home care can help to improve and maintain your quality of life without having to move into an unfamiliar nursing home. Our home care focuses on supporting you to live on your own terms as much as possible – maintaining your normal routines, hobbies and schedules. We’re delighted to be able to offer our CQC-regulated care across the whole of Suffolk.

Quality care at home

From short term support to longer term visits and live-in care, our Suffolk team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

live in care
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

visiting care
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Suffolk care team
Janet Payne
Janet Payne

Branch Care Manager

In my role, I am committed to delivering exceptional service and care, fostering positive relationships with customers and their families. Driven by targets, I always...

Christien Ingrosso
Christien Ingrosso

Area Care Manager

Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role...

Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

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Fully regulated by the CQC

Our Suffolk branch is fully regulated and accredited by the CQC

Find out more
High quality home care in Suffolk

At Helping Hands, we firmly believe that home is the best place to receive care. Staying at home gives you more control over your care plan, and allows you to have greater flexibility when it comes to things like bed-times, meals and visiting hours. Receiving care at home also means you can have a support plan that is fully tailored to your personal needs and wishes, rather than a generic one-size-fits-all plan. Our care experts in Suffolk will take the time to understand your circumstances and your physical and mental condition so that they’re able to provide you with a bespoke package of care that never leaves you feeling isolated or unsupported. You’ll then receive dedicated one-to-one support from one of our fantastic carers who will be able to help out around the home with whatever you need – from assisting with medication and mobility, to cooking your favourite meals and providing personal care.

24/7 live in care support

Live-in care in Suffolk is ideal for anyone who needs full-time care but wishes to remain in the comfortable, familiar surroundings of their own home rather than moving into residential care. You might currently be receiving visiting care and are at a stage where you need a more comprehensive support option, or your loved one may currently be in a care home but is feeling lonely, isolated or disorientated. Live-in care allows you to live independently and on your own terms without having to leave the home that you love. Not only that, but it provides holistic support for the whole family, who will benefit from the enormous peace of mind offered by having a friendly, expertly-trained carer living in your home with you.

Why Helping Hands is better than a care agency in Suffolk

As a private care provider rather than a care agency, we offer our customers certain guarantees that many care agencies don’t. For instance, we employ all of our carers directly, which means we handle their wages, they get a pension, they have the support of our wider care team, and – crucially – you can be certain they’ve been rigorously vetted and expertly trained by us. We also offer a fully managed service, which means that if your regular carer needs to take a break, we'll always provide someone of equal expertise and experience to replace them at a moment's notice. We're committed to making sure every aspect of your care is as straightforward, stress-free and excellent as possible.

Qualified carers providing a variety of care services in Suffolk

At Helping Hands, we know that home care is only ever as brilliant as the carers providing it. That’s why we place such great emphasis on ensuring we hire only the most compassionate and dedicated people to our Suffolk care team, and have a rigorous vetting process in place to ensure every Helping Hands carer is a perfect fit for us and for you. When they start with us, all new carers enrol on our industry-leading carer training and assessment programme, where they receive in-depth instruction on a wide range of care practices. They’ll then continue to participate in regular refresher courses to keep their knowledge and skillset up to date.

Other areas we cover
Branch information
Address

Helping Hands Southend-on-Sea, 185 Woodgrange Drive, Southend-on-Sea, SS1 2SF

Show in maps Suffolk Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Other care covered