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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 13 reviews


Our Helping Hands team are committed to providing the very best standard of care within the comfort of your own home in Basildon. With a dedication to compassion and ongoing development, all of our carers receive regular specialist training in line with the Care Quality Commission’s guidelines, in order to offer an extensive provision of support for all levels of care.

Providing individually tailored, high-quality home care in Basildon, Benfleet, Wickford and the surrounding areas, the local Helping Hands team are here to provide bespoke packages built by and around you. Experts in person-centred care, our team will work with you to find out your preferences so that we can provide the right support to fit into your existing routines.

This branch covers where you need care:

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To learn more about how we can help call

01268921440 *If you are an existing customer, please use the branch phone number

Branch address

Unit 11 Willow Centre, Wickford, Basildon, Essex, SS12 0RA (see on maps)

Live-in care and visiting care in Basildon

Basildon, one of the eight ‘New Towns’ built to accommodate the population overspill of London after the Second World War, is home to one of the UK’s leading care providers – Helping Hands.

Whether you’re recovering from a life-changing injury, living with a complex condition or simply need an extra hand in getting out and about in your elderly years, our Basildon team are here to help. We provide care for people of all ages with all manner of conditions and offer flexible care packages that cater to your needs and can change as your requirements do.

Meet the team

Maria Kornat

Meet Maria Kornat, our Branch Care Manager, Brentwood and Basildon

"I'm Maria, a conscientious and committed branch manager thoroughly enjoying her work at Helping Hands in Basildon and Brentwood. The team that I work with is second to none! We have fantastic, dedicated, kind carers who go the extra mile to ensure that the care we provide to our customers is absolutely first class.
It is important to me that we work together as a team and I promote great communication as well as a collaborative approach to our care. It gives me a great deal of joy to hear that, because of our care, our customers are happy and safe in their own homes, especially when family members contact us and tell us how much their loved ones have benefitted from care.
"I was born, raised and schooled in Chelmsford. After studying, I lived and worked in London, returning to Essex 15 years ago. My knowledge of the county and particularly the south area helps me in my role working for Helping Hands."

Carole Kerton-Church

Carole Kerton-Church

Regional Clinical Lead, London & Essex

Read More
Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Care visits to suit you

Here at Helping Hands, we have been at the forefront of compassionate and empathetic care for 30 years, ensuring that our customers are able to remain safe and secure in the comfort of their own home.

Whether you’re looking for 30 minutes a week to accompany you for a walk around the Wat Tyler Country Park, or more regular daily calls that require more complex or overnight support, our Basildon team are here to provide the support you need, when you need it.

With each of our carers completing a comprehensive training programme, our Basildon team have the knowledge and experience to assist you with anything ranging from housekeeping, meal preparation and personal care to more detailed care for neurological conditions, acquired injuries and mental health support.

We understand that, regardless of the condition, each individual customer has their own individual requirements. Our Basildon team will work with you and your family to ensure that you have full control over your care, with minimal interruption to your everyday life.

Live-in care to support you in Basildon

We understand that accepting the need for more support for you or your loved one can be an unsettling time, but with live-in care from the team, we can help to alleviate any worries that you may have.

Whether you live on your own, as a couple or with your beloved pet, live-in care provides you with round-the-clock support to ensure that you can remain confident and independent in the comfort of your own home. Regardless of your requirements, our Basildon team will work around you to ensure that you receive personable and unintrusive care that is completely tailored to you.

Here at Helping Hands, independence and stability are at the forefront of our care and we work with you to find the right carer that is suited to your personality, hobbies and interests. So, if you like to take day trips into the capital or enjoy watching the wakeboarding at the Aqua Park, we’ll find the right person for you so that you don’t just receive a carer; you’ll gain a friend.

Live-in care enables you to remain comfortable in your own surroundings while still living each day on your terms. With no visiting restrictions and no set meal times, our live-in team will provide personalised and unintrusive care so that you can continue with the life that you love.

Read more on what is live in care here.

Specialised dementia care in Basildon

With 30 years under our belt, we’re proud to be one of the UK’s leading dementia care specialists, and we ensure that every single carer is trained on dealing with the different types of dementia and how they present in each individual. From memory loss and confusion to helping an individual’s family understand their loved ones’ diagnosis, our Basildon team will be here to provide comfort and support.

With extensive knowledge in dementia care, we understand the importance of familiarity. Our fully-trained team will support you and your loved ones while enabling you to remain comfortable and secure in your own home, while also providing guidance to your family on how you can communicate with each other and enjoy your time together.

Elderly care to support your independence

As we get older, we understand that day-to-day tasks may seem more difficult than they used to be and our minds aren’t always as quick as they once were, but this doesn’t mean that you have to sacrifice your independence to accommodate that.

You may just need a little help in sorting the laundry out, or perhaps you aren’t as confident to go for your morning walk by yourself as you used to be. For some, you may be living with a progressive condition that requires more intensive support to help you get up and ready for the day.

Nonetheless, the team team will work with you to provide a tailored care package that enables you to remain free and independent, while your family have the comfort of knowing that you’re in safe hands.

Respite care for your short-term needs

Care needs can arise at any time, sometimes with such little notice that finding an alternative option seems impossible. But with the Basildon team, we can provide respite care packages to give you the support you need with as little as 24 hours’ notice.

Whether you’ve sustained an unexpected illness or injury, you’re due to be discharged from hospital and would like some extra support in getting back on your feet or your usual caregiver is tending to an emergency; we can swiftly put a package of care in place with minimal disruption to your usual routine.

Fully-trained live-in carers in Basildon

We’re proud to be one of the leading care providers in the UK, and with 30 years’ experience we understand exactly what is needed to provide the perfect level of care. The qualities it takes to become a private carer are not always traits that can be taught, which is why we only select the very best individuals to become part of our family.

Each of our carers are fully trained in areas including manual handling, health & safety, safeguarding and medication support, and each harbour the faultless qualities of compassion, empathy and understanding.

As well as receiving full background checks, such as Disclosure Barring Service (DBS) screening, our carers also receive regular training courses to ensure their skills and practice are always of the highest standard.

Helping Hands are the only care provider to be endorsed as a Centre of Excellence by Skills for Care, as well as being fully licensed by the Care Quality Commission (CQC).

Find out more about care in Basildon

If you’d like to find out more about the care options that the team can provide for you, please get in touch with us, we’re available to take your call seven days a week. If you’d rather meet face-to-face, you’re welcome to visit us at our branch in Willow Centre or meet you for a coffee either at a local café or your front room.

Call us on 01268921440 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Basildon to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 13 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 3 reviews

Our credentials

Our Basildon branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

Unit 11 Willow Centre, Wickford, Basildon, Essex, SS12 0RA Show on Map

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