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Live-in care and visiting care in Basildon

Basildon, one of the eight ‘New Towns’ built to accommodate the population overspill of London after the Second World War, is home to one of the UK’s leading homecare providers – Helping Hands.

Providing individually tailored, high-quality homecare in Basildon, Benfleet, Wickford and the surrounding areas, the local Helping Hands team are here to provide bespoke packages built by and around you. Experts in person-centred care, our team will work with you to find out your preferences so that we can provide the right support to fit in to your existing routines.

Whether you’re recovering from a life-changing injury, living with a complex condition or you simply need an extra hand in getting out and about in your elderly years, our Basildon team are here to help.

Meet Jo, our Branch Manager

Jo Clifford

“Hello, I’m Jo. As the Branch Manager for Basildon, I am mainly responsible for ensuring that our carers have the support that they need in order to provide the best possible service for our customers, as well as engaging with customers to ensure that we stand out as one of the leading care providers in the UK.

“As a company, we understand how important it is for our customers to live safely and independently, and it’s so important that the care that we provide enables them to do just that. Here in Basildon, we work tirelessly with each of our individual customers to ensure that the expectations of their care are exceeded every day.”

Home care visits to suit you

Here at Helping Hands, we have been at the forefront of compassionate and empathetic home care for 30 years, ensuring that our customers are able to remain safe and secure in the comfort of their own home.

Whether you’re looking for 30 minutes a week to accompany you for a walk around the Wat Tyler Country Park, or more regular daily calls that require more complex or overnight support, our Basildon team are here to provide the support you need, when you need it.

With each of our carers completing a comprehensive training programme, our Basildon team have the knowledge and experience to assist you with anything ranging from housekeeping, meal preparation and personal care to more detailed care for neurological conditions, acquired injuries and mental health support.

We understand that, regardless of the condition, each individual customer has their own individual requirements. Our Basildon team will work with you and your family to ensure that you have full control over your care, with minimal interruption to your everyday life.

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Helping Hands has provided exactly the service we were looking for – a flexible , friendly, and caring service, and a willingness to do whatever happens to need doing at the time.

Anne, a visiting care customer

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Live-in care to support you in Basildon

We understand that accepting the need for more support for you or your loved one can be an unsettling time, but with live-in care from the team, we can help to alleviate any worries that you may have.

Whether you live on your own, as a couple or with your beloved pet, live-in care provides you with round-the-clock support to ensure that you can remain confident and independent in the comfort of your own home. Regardless of your requirements, our Basildon team will work around you to ensure that you receive personable and unintrusive care that is completely tailored to you.

Here at Helping Hands, independence and stability are at the forefront of our care and we work with you to find the right carer that is suited to your personality, hobbies and interests. So, if you like to take day trips into the capital or enjoy watching the wakeboarding at the Aqua Park, we’ll find the right person for you so that you don’t just receive a carer; you’ll gain a friend.

Live-in care enables you to remain comfortable in your own surroundings while still living each day on your terms. With no visiting restrictions and no set meal times, our live-in team will provide personalised and unintrusive care so that you can continue with the life that you love.

Read more on what is live in care here.

Domiciliary care in Basildon

We understand how important it is for anyone in need of a little extra help to retain their independence as much as possible, which is why the Basildon team will work with you to provide the perfect care package so that you can maintain your usual routine.

Traditionally known as visiting care, domiciliary care gives you the freedom to choose the frequency and the intensity of your care. Whether you require 30-minute drop-in calls or longer visits of several hours a day, the team can support you with any number of everyday tasks, including personal care, housekeeping and clinical care, including catheter and stoma management and PEG feeding.

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Helping Hands are a friendly, helpful and very professional company to work for. The management team are approachable and very helpful with any problems that may occur.

Linda, a carer

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Specialised dementia care in Basildon

With 30 years under our belt, we’re proud to be one of the UK’s leading dementia care specialists, and we ensure that every single carer is trained on dealing with the different types of dementia and how they present in each individual. From memory loss and confusion to helping an individual’s family understand their loved ones’ diagnosis, our Basildon team will be here to provide comfort and support.

With extensive knowledge in dementia care, we understand the importance of familiarity. Our fully-trained team will support you and your loved ones while enabling you to remain comfortable and secure in your own home, while also providing guidance to your family on how you can communicate with each other and enjoy your time together.

Elderly care to support your independence

As we get older, we understand that day-to-day tasks may seem more difficult than they used to be and our minds aren’t always as quick as they once were, but this doesn’t mean that you have to sacrifice your independence to accommodate that.

You may just need a little help in sorting the laundry out, or perhaps you aren’t as confident to go for your morning walk by yourself as you used to be. For some, you may be living with a progressive condition that requires more intensive support to help you get up and ready for the day.

Nonetheless, the team team will work with you to provide a tailored care package that enables you to remain free and independent, while your family have the comfort of knowing that you’re in safe hands.

Respite care for your short-term needs

Care needs can arise at any time, sometimes with such little notice that finding an alternative option seems impossible. But with the Basildon team, we can provide respite care packages to give you the support you need with as little as 24 hours’ notice.

Whether you’ve sustained an unexpected illness or injury, you’re due to be discharged from hospital and would like some extra support in getting back on your feet or your usual caregiver is tending to an emergency; we can swiftly put a package of care in place with minimal disruption to your usual routine.

Fully-trained live-in carers in Basildon

We’re proud to be one of the leading care providers in the UK, and with 30 years’ experience we understand exactly what is needed to provide the perfect level of care. The qualities it takes to become a carer are not always traits that can be taught, which is why we only select the very best individuals to become part of our family.

Each of our carers are fully trained in areas including manual handling, health & safety, safeguarding and medication support, and each harbour the faultless qualities of compassion, empathy and understanding.

As well as receiving full background checks, such as Disclosure Barring Service (DBS) screening, our carers also receive regular training courses to ensure their skills and practice are always of the highest standard.

Helping Hands are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, as well as being fully licensed by the Care Quality Commission (CQC).

Find out more about care in Basildon

If you’d like to find out more about the care options that the team can provide for you, please get in touch with us, we’re available to take your call seven days a week. If you’d rather meet face-to-face, you’re welcome to visit us at our branch in Willow Centre or meet you for a coffee either at a local café or your front room.

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Basildon Stanford le Hope Benfleet
Wickford South Ockendon Grays
Bulphan Purfleet West Horndon
East Tilbury Orsett Corringham
Dunton Horndon on the Hill Thundersley
Langdon Hills Coryton Pitsea


Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM


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