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Industry leading carer training

Home care in Surrey

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Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer

01372 541870

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer

01372 541870

Visiting care and home care in Surrey

Our flexible home care services are available across Surrey, including Caterham, Guildford, Camberley, Woking, Epsom, Guildford, Farnham, Haslemere, Dorking, Reigate, Staines-upon-Thames, Ashford, Redhill and the surrounding areas.

Helping Hands has been providing exceptional home care since 1989 and is still proudly family-owned and run. We are regulated by the Care Quality Commission (CQC) and are committed to providing an unparalleled care service, ensuring we meet the highest possible standards of quality home care.

We enable people to receive the finest high-end care, to live comfortably and independently within their own homes, surrounded by friends, family pets and personal belongings, avoiding a move into a residential care home.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care at home

From short term support to longer term visits and live-in care, our Surrey team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

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Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

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Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Surrey care team

Michelle McMahon

Branch Care Manager

Hi, I'm Michelle. I am an experienced care manager and director with over 22 years' experience in the care profession. In my spare time, I...

More about Michelle McMahon

Adam Wilkins

Divisional Director

Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...

More about Adam Wilkins

Our Reviews

Fully regulated by the CQC

Our Surrey branch is fully regulated and accredited by the CQC

Find out more

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High Quality Home Care In Surrey

Helping Hands home care packages are tailored personally to your care needs. We work with doctors, nurses, and both private & NHS hospitals including Royal Surrey County Hospital, Ashford Hospital, East Surrey Hospital, Frimley Park Hospital, and St Peter's Hospital, to deliver home care and housekeeping that meets your exact requirements.

We carefully match you with a fully-trained private carer who will live with you in your home, supporting you with your day-to-day needs and even being on call overnight. Whether it’s helping with personal care, going to the toilet, help taking medication, housekeeping or moving round the house, many of our carers become a lifeline to our customers, enabling them to live the way they want every day.

If you have an acquired or progressive medical condition or have been recently injured and need support around the home, one of our nurse-led carers can give you the extra support you need. If your medical condition requires that you take medication in the middle of the night, one of our carers can be there to remind you to take it and help to administer it.

Most importantly, we carefully manage the entire process for you, from start to finish so you don’t have to!

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24/7 live in care

Whether you need full-time live-in care, short-term respite, convalescence, planning for your long-term care, or you simply require a single call per day, we will be able to work around your needs. Carers can live with your loved one in their own home, or visit as frequently as you need, from 30 minutes through to longer “sit-in” sessions that may take most of the day or even help during the night.

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Friendly, expertly trained, qualified carers across Surrey

The idea of welcoming a new person into your home and life may seem a little daunting and unsettling at first. With a handpicked live-in carer, matched perfectly to you, your life can stay much the same as before. We walk you through each step of the way and place up most importance on matching you with someone you feel the most comfortable with and who understands your routines, likes and interests.

Before beginning their work with us, all our carers take part in an intensive training programme at our Centre of Excellence where they develop a wide knowledge of personal care through to complex condition-led care. But the training does not stop there. Every Helping Hands carer takes part in ongoing training to boost their knowledge and experience across a wide range of areas, from dementia care to complex care requirements. All Helping Hands carers are DBS checked and trained to help you or your loved one remain independent in their home, whilst giving you the level of live-in care that you require.

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FAQs

Home care in Surrey can be the ideal option when you wish to remain in your own home but would benefit from additional support. Whether you need help with personal care, medication, household tasks or companionship, our team will tailor everything to suit your individual needs. Staying at home allows you to maintain your independence and routines, while receiving compassionate, one-to-one care that fits naturally into your life.

The cost of your Surrey care plan will vary depending on the type and level of support required. We offer flexible options, from short weekly visits to round-the-clock live-in care. Following a free care assessment, we’ll provide a clear outline of your personalised plan and associated costs. We believe in transparent pricing and supportive guidance, helping you make a decision with confidence and clarity.

Yes, your care plan in Surrey can be adapted whenever your circumstances change. We appreciate that needs may evolve over time, so flexibility is central to our approach. If you require more frequent visits, different priorities or a transition to live-in care, we’ll review everything with you and adjust your support accordingly. Our focus is always on providing the right care at the right time.

If care is needed urgently, we’ll aim to put support in place within 72 hours of your initial enquiry. Your journey begins with a free care assessment in your home with your local Surrey care manager. This enables us to understand your situation and preferences fully. Once your plan is agreed, we’ll arrange the earliest possible start date so you’re not left feeling unsupported.

Beginning care in Surrey is straightforward and centred around you. After contacting our friendly team, we’ll arrange a free care assessment at a convenient time. During this visit, we’ll talk through your needs, routines and wishes so we can design a tailored support plan together. When you’re ready to proceed, we’ll carefully match you with carers who can help you remain safe and comfortable at home.

All of our Surrey carers are directly recruited, thoroughly vetted and fully trained before providing support. They’re insured and bonded as part of their employment, giving you complete peace of mind. We’re dedicated to maintaining high standards of professionalism and care, ensuring you feel secure and confident at every stage of your journey with us.

If your usual carer is unavailable, we’ll arrange a suitable replacement to maintain continuity. Our Surrey team will strive to keep visits at the same time wherever possible and will keep you informed of any changes. We understand the importance of consistency and will do everything we can to ensure your support remains reliable and reassuring.

Branch information

Address

Helping Hands Godalming, 6B Queen Street, Godalming, GU7 1BD

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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Home care in Surrey