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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 11 reviews


Our Guildford branch is home to a Helping Hands team fully-managed by our experienced care specialists; a team of fantastic people with a passion for helping others. Every staff member undergoes rigorous training and regulation adhering to the Care Quality Commission’s best practices and is dedicated to providing an unrivalled standard of care to every home. 

Our team provides home care across different areas of Surrey, including Albury, Worplesdon, Merrow, Burpham, Guildford Town Centre, Woking Town Centre, Horsell, Wisley, Effingham and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01483945354 *If you are an existing customer, please use the branch phone number

Branch address

Regus, Guildford Business Park, Park Road, Guildford, Surrey, GU2 8XG (see on maps)

Visiting care and live-in care in Guildford

Situated in the first place in the world to receive public electricity supply and electric street lighting, our Guildford care centre is determined to delight their customers at just how diligent a home care service can be. Surrounded by artistic prowess and cobbled high streets, we realise the Guildford community’s enthusiasm for fine details; you can expect your carer to provide a service that is exceptional in its dedication to companionship. 

Starting with half-hour home care visits and ranging up to round-the-clock live-in care, the team of skilled, friendly carers are ready to provide all the support you need to live in complete comfort, even if you need a little extra help.

Meet the team

Abi Ayling

Meet Abi Ayling, our Branch Care Manager, Guildford and Walton-on-Thames

"Hi, I’m Abi and I’m the branch manager for Guildford. I am responsible for the smooth running of the Guildford branch and ensuring that all our customers and carers are looked after. I began working in care 8 years ago when I realised that I could make a difference, and I have never looked back. At the Guildford branch we have a fantastic group of carers who are always willing to go above and beyond. I am proud that we can support people within the local community to live happily and independently within their own homes."

Louise Bradley

Louise Bradley

Regional Care Director, New Branches

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Visiting care in Guildford to suit your routine

Visiting home care from one of our local carers based in Guildford can be ideal if you need some additional support. You might be recovering from an operation or need some help with getting around the house.

Whether you just need someone to pop in first thing in the morning to help you out of bed or extra support going about your daily routine, our visiting carers can assist with:

Personal care- making sure you’re comfortable and respecting your privacy

Medication management- reminding you to take any tablets you need and helping with swallowing

Complex care managing catheters and stomas, and helping with transfers or mobility aids.

Because your home is also your private space, our carers will also ensure that it is kept in pristine condition by carrying out light household duties. We’ll even help to take care of any pets you have – after all, they’re part of the family as well!

24-hour live-in care for complete peace of mind and support

Over time, you might find that you need care on a more regular basis or help during the night. Or, you might have a relative who is at risk of falls and you want someone to be there to make sure they’re safe.

Rather than moving into a residential or nursing home, live-in care allows you to get the support you need at all times within your own home. Your own live-in carer, carefully chosen based on your needs and personality, will be on hand to help when you need them, carrying out different aspects such as showering, dressing, and mobility support.

Live-in care also allows you to have a supportive companion to help you get around your local community. And if you have a particular hobby or interest, or just want to spend an afternoon with loved ones, your live-in carer will take care of everything for you.

Domiciliary care in Guildford

Domiciliary care is the perfect option for those looking for occasional support whilst remaining in the place they know best. Whether it’s a 30-minute drop-in once a week to help you walk the dog, or more regular visits to assist you with household chores, our Guildford carers are here to support you.

Miss meeting friends for coffee and cake? Struggling to fold the bedding after you’ve done a wash? Rest assured, our carers can help with all aspects of care, no matter how big or small.

Specialist dementia support in your area

There are various types of dementia, and each one affects people in different ways. This is why we always provide a tailored service with our dementia care.

Utilising our 30 years’ experience, our carers understand the importance of a familiar routine and environment when supporting someone with dementia. They’ll work with you to learn how the condition affects your loved one and how they can help them retain their independence.

Whether it’s just offering gentle reminders with meals or helping with showering and personal care, your carers will make sure your loved one is safe and help you to stay together as a family.

Elderly care for you or your loved ones

Preserving your independence is key, that’s why our Guildford carers are on hand to support you with all aspects of care. You might need a gentle reminder to take your medication, or you might fancy a friendly face to chat to whilst your loved ones are working, nonetheless, the team are here whenever you need them.

One-to-one care for complex needs

Being diagnosed with an advanced condition such as Parkinson’s or cerebral palsy means having to ask specific questions about how the condition will affect your day-to-day life.

Working with an expert team of clinical nurse managers, we can help you or a relative to get the support you need, without having to move into a nursing home and go through the upheaval this change can bring.

Our fully-trained clinical carers can carry out hoisted transfers, manage catheters and stomas, and take care of any specific medication you might be on. We also understand how important your friends and family will be in supporting you, which is why we’ll always work around the care they might be giving you and help you keep in touch with your social circles.

Your needs may become more advanced as time goes on, and so the care you’ll need may also change. But don’t worry, our managers will take care of everything for you and make sure that you’re always getting the support that’s right for you.

Short-term respite care if you have to leave a loved one

If you’re one of the seven million people in the UK caring for a loved one, then you’ll know how difficult it can be to get some time for yourself. Respite care allows you to have a few days’ rest while still ensuring that the person you’re caring for still has the support they’re accustomed to.

So that there is as little disruption as possible, our Guilford respite carers follow your routine and guidance, making sure that your loved one’s wellbeing is their main focus. And if you have to leave them due to a family emergency or you yourself become ill, our carers can often be put in place quickly.

Respite care lasts anywhere between a few days and a fortnight. You can also use it to get a clearer picture about how home care can support your family later on.

Industry-endorsed training for carers in Guildford

Coming from all walks of life and backgrounds, our carers all have care in their hearts. So that they provide the best possible support for you and your family, each one goes through a detailed training programme endorsed by Skills for Care.

Our training covers a whole variety of areas, from how to carry out personal care to ensuring safety when carrying out transfers and using wheelchairs. And because we believe in helping our carers to be the best they can be, we also offer regular refresher training to make sure their skills are always at the highest level.

We also carry out extended DBS and background checks so that you have a private carer you and your family can rely on and trust.

The team will also check on both of you on a regular basis to see how you’re getting on and handle any changes you’d like to make to your care plan.

Learn about live-in or visiting care around Guildford

There are sure to be specific questions you’ll want answering when looking at your care options. But the team are always here to help. They’ll guide you through all your options, making everything as clear as possible for you to make the right decision for your family.

If you’d like to discuss your home care options and set up a meeting with the team, please get in touch with us. We’re here to take your call seven days a week.

Call us on 01483945354 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Guildford to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 11 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 9 reviews

Our credentials

Our Guildford branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

Regus, Guildford Business Park, Park Road, Guildford, Surrey, GU2 8XG Show on Map

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