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Home care in Westminster

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 8:00 AM on Thursday

New customer

Lines open at 8:30 AM on Thursday

Existing customer
020 8131 2967

Lines open at 8:00 AM on Thursday

New customer

Lines open at 8:30 AM on Thursday

Existing customer
020 8131 2967

Visiting care and home care in Westminster

Home care can be an excellent option for anyone who is at a stage of life where they’d benefit from a bit of extra help from day to day but wishes to remain in their own home, rather than moving into residential care. At Helping Hands Westminster, we offer home care on both a visiting and live-in basis, which means that whatever your level of need, we’ll have a care solution for you. Our visiting care starts from as little as 30 minutes per week, and your visits are scheduled around your schedule so that you’re receiving support at the times when you really need it. Live-in care gives you a more comprehensive care offering where you’ll have a carer staying in your home with you around the clock, and is ideal for those with palliative care needs or a complex condition. Whatever type of care you opt for, you can do so knowing that it will be independently regulated by the Care Quality Commission (CQC).

Quality care at home

From short term support to longer term visits and live-in care, our Westminster team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Westminster care team
Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

Carole Kerton-Church
Carole Kerton-Church

Regional Clinical Lead

I'm the Regional Clinical Lead for London and Essex. I am proud to have 20 years of experience in care and nursing and can't imagine...

High quality home care in Westminster

From your very first phone call to our lovely team, we’ll make sure that you and your care needs are at the centre of every decision that’s taken regarding your care plan. We know that no two people have identical care needs, so we take the time to curate a package of care for each individual that gives them the personalised support that they need in order to fully benefit from having a carer. Every aspect of your care will be tailored to the way you need and like things to be done – whether that’s helping you out of bed at a certain time each day, making your tea just the way you like it, assisting with particular personal care routines, keeping your home looking spick and span, and so much more.

24/7 live in care support

For those currently receiving visiting care who would now benefit from an extra level of support but don’t wish to leave the home that they love, live-in care in Westminster can be an invaluable source of help. With live-in care, one of our fun, friendly and compassionate carers will come to live with you in your home and offer round-the-clock care and companionship. We know that inviting a stranger to live with you might seem like a big step to take, but our live-in carers truly are wonderful people who often end up becoming truly great friends with their customers. A common misconception with having a live-in carer is that they’ll restrict your freedom and independence, whereas actually the opposite is true. Your live-in carer will provide proactive support with housework, personal care, getting out of the house, socialising, taking care of yourself and so much more, giving you the time and ability to do the things you enjoy with the people you love.

Why Helping Hands is better than a care agency in Westminster

We’re a private care provider rather than a care agency, which means we offer certain guarantees which many agencies don’t. For example, we employ every single one of our carers directly, and provide them with a salary, a pension, employee benefits and job security. This means that you won’t need to worry about handling payments for your carer, and can be confident that you and you alone are their primary concern. We also offer a continuous service, so if your regular carer is taken ill at short notice, we’ll always have someone cover for them – ensuring you’re not left feeling isolated or unsupported.

Qualified carers providing a variety of care services in Westminster

Our wonderful Westminster carers truly are brilliant people who are exceptional at what they do. We know that the quality and attitude of your carer makes all the difference to your care experience, which is why we have such a stringent recruitment process whereby we only ever hire people who share our company-wide values of kindness, compassion and empathy. Every single Helping Hands carer undergoes extensive background checks to ensure they’re the sort of person you’d be delighted to welcome into your home. Then, when they start with us, they’ll enrol on our industry-leading carer training programme, which equips them to provide a wide range of care services to people with varying needs and wishes. From there, they’ll continue to receive regular refresher courses to ensure they’ve always got up-to-date knowledge and skills.

FAQs

Home care in London is suitable for people who want personalised support while continuing to live independently in their own home. This might be due to ageing, disability, illness or recovery from surgery. Our care teams in London provide flexible care that adapts to busy lifestyles and diverse needs. Support can range from occasional visits to full-time live-in care, all delivered with warmth and professionalism by the local care team.

Home care costs in London vary depending on the level and type of care required. During your free assessment, your London Care Manager will explain pricing clearly and ensure there are no surprises later on. We offer transparent pricing with no hidden fees, ensuring you only pay for the care you receive.

Yes – care plans are reviewed regularly and can be adapted whenever your needs or circumstances change. We make it a priority to remain flexible and responsive, offering guidance and adjustments as required.

Support can often be arranged within 48 hours, depending on availability. The London team understand that timely care is often essential, especially for those living with a complex condition, and will always communicate clearly about start dates.

Care begins with a free in-home assessment carried out by your local care manager in your home. This allows us to understand your routines, preferences and expectations before creating a tailored care plan.

All Helping Hands carers in London are fully insured, bonded and employed directly. Each carer undergoes comprehensive training and ongoing supervision, so you can have total peace of mind about the consistent quality of your care.

A trained replacement will always be provided. The London care team ensure continuity of care and thorough handovers.

Branch information
Address
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed