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Home care in Westminster

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 8:30 AM today

Existing customer
020 8131 2967

Lines open at 8:30 AM today

Existing customer
020 8131 2967

Visiting care and home care in Westminster

Home care can be an excellent option for anyone who is at a stage of life where they’d benefit from a bit of extra help from day to day but wishes to remain in their own home, rather than moving into residential care. At Helping Hands Westminster, we offer home care on both a visiting and live-in basis, which means that whatever your level of need, we’ll have a care solution for you. Our visiting care starts from as little as 30 minutes per week, and your visits are scheduled around your schedule so that you’re receiving support at the times when you really need it. Live-in care gives you a more comprehensive care offering where you’ll have a carer staying in your home with you around the clock, and is ideal for those with palliative care needs or a complex condition. Whatever type of care you opt for, you can do so knowing that it will be independently regulated by the Care Quality Commission (CQC).

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our Westminster team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Westminster care team
Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

Carole Kerton-Church
Carole Kerton-Church

Regional Clinical Lead

I'm the Regional Clinical Lead for London and Essex. I am proud to have 20 years of experience in care and nursing and can't imagine...

A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
High quality home care in Westminster

From your very first phone call to our lovely team, we’ll make sure that you and your care needs are at the centre of every decision that’s taken regarding your care plan. We know that no two people have identical care needs, so we take the time to curate a package of care for each individual that gives them the personalised support that they need in order to fully benefit from having a carer. Every aspect of your care will be tailored to the way you need and like things to be done – whether that’s helping you out of bed at a certain time each day, making your tea just the way you like it, assisting with particular personal care routines, keeping your home looking spick and span, and so much more.

Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
24/7 live in care support

For those currently receiving visiting care who would now benefit from an extra level of support but don’t wish to leave the home that they love, live-in care in Westminster can be an invaluable source of help. With live-in care, one of our fun, friendly and compassionate carers will come to live with you in your home and offer round-the-clock care and companionship. We know that inviting a stranger to live with you might seem like a big step to take, but our live-in carers truly are wonderful people who often end up becoming truly great friends with their customers. A common misconception with having a live-in carer is that they’ll restrict your freedom and independence, whereas actually the opposite is true. Your live-in carer will provide proactive support with housework, personal care, getting out of the house, socialising, taking care of yourself and so much more, giving you the time and ability to do the things you enjoy with the people you love.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
Why Helping Hands is better than a care agency in Westminster

We’re a private care provider rather than a care agency, which means we offer certain guarantees which many agencies don’t. For example, we employ every single one of our carers directly, and provide them with a salary, a pension, employee benefits and job security. This means that you won’t need to worry about handling payments for your carer, and can be confident that you and you alone are their primary concern. We also offer a continuous service, so if your regular carer is taken ill at short notice, we’ll always have someone cover for them – ensuring you’re not left feeling isolated or unsupported.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
Qualified carers providing a variety of care services in Westminster

Our wonderful Westminster carers truly are brilliant people who are exceptional at what they do. We know that the quality and attitude of your carer makes all the difference to your care experience, which is why we have such a stringent recruitment process whereby we only ever hire people who share our company-wide values of kindness, compassion and empathy. Every single Helping Hands carer undergoes extensive background checks to ensure they’re the sort of person you’d be delighted to welcome into your home. Then, when they start with us, they’ll enrol on our industry-leading carer training programme, which equips them to provide a wide range of care services to people with varying needs and wishes. From there, they’ll continue to receive regular refresher courses to ensure they’ve always got up-to-date knowledge and skills.

FAQs

Home care in Westminster can be a reassuring alternative to moving into residential care when you would prefer to stay in familiar surroundings. If everyday tasks are becoming more challenging or you would benefit from companionship and practical support, our carers can step in with tailored, one-to-one assistance. Remaining at home allows you to keep your routines and independence, while receiving thoughtful care that fits naturally into your daily life.

The cost of your care in Westminster will depend on the amount and type of support you require. From brief weekly visits to comprehensive live-in care, every package is built around your individual circumstances. Following a free care assessment, we’ll provide a clear explanation of your options and associated costs. We believe in transparent pricing and flexible support, so you can feel fully informed and confident about your decision.

Yes, your care plan can be adjusted at any time. We recognise that life can be unpredictable and that your needs may evolve. Whether you require additional visits, a different focus for your support, or a move from visiting care to live-in care, our Westminster team will review everything with you. We’ll ensure your care continues to reflect your wishes and provides the right level of assistance to keep you safe and comfortable.

If you require support urgently, we’ll always try to begin care within 72 hours of your first contact with us. Your journey starts with a free, in-home care assessment led by your local Westminster care manager. This allows us to understand your situation properly and develop a personalised plan. Once agreed, we’ll arrange the earliest possible start date so you can receive support without unnecessary delay.

Beginning care in Westminster is straightforward and supportive. Simply contact our friendly team, who will arrange a free care assessment at a time convenient for you. During the visit, we’ll talk through your needs, preferences and routines so we can create a plan tailored to you. When you’re ready to go ahead, we’ll carefully match you with carers who are a great fit, helping you remain independent in your own home.

All of our Westminster carers are directly employed by Helping Hands and undergo thorough recruitment checks, vetting and training. They’re fully insured and bonded, so you can feel confident about welcoming them into your home. We’re committed to maintaining the highest standards of professionalism and care, ensuring both you and our carers are supported every step of the way.

Should your regular carer be unavailable, we’ll arrange a suitable replacement to ensure your care continues smoothly. Our Westminster team will aim to schedule visits as close to the original time as possible and will keep you informed of any changes. We understand how important consistency is, and we work hard to minimise disruption while maintaining the quality of your support.

Branch information
Address
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed