'Reviews for Home Care in Wokingham
Stuart Mitchell and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
My mother had a hip replacement and the helping hands team in Wokingham went above and beyond! Sharon came to me the day after I requested a carer, and helped both me and mother find an exceptional carer that my mother loved called Taylor. It was such a relief and I am so grateful for their support. Exceeded any expectations I had.
The standard and level of care provided is excellent. My care team has evolved ever since I joined Helping Hands and every effort has been made by the management to fulfil my needs more than satisfactorily. The only area I have marked down slightly is the management item in that I am not always advised about a change of carer, and sometimes the time of the call, in advance but this is not a major issue.
Kind, helpful and friendly carers
Tracey helpful and made parents feel at ease.
Very satisfied with current carer
It would be most helpful to have the same carer coming to a relative so the relative and carer could form a good relationship. If this is not possible then maybe just two or three different carers. Also at present some of the carers do not do what is being asked and I’m not sure whether they are not told at the office or they don’t read the instructions which I have left for them.. That being said I am reasonably happy with the company.
Provision of care has been very reliable, but timing of visits has been erratic on occasions. Care provided has been first rate. Friendliness of carers has been much appreciated, but there are one or two exceptions.
Excellent communication
I was on the chat last night and then first thing this morning I received a call from Sophie Smithers who is a credit to your company so switched on had all the answers.. Very very good service..
Helpful and positive.
Flora was really kind and helpful which made both my father and myself at ease and that we had made the right choice in going with Helpful Hands. Thank you
I would recommend Helping Hands as I have no issues with the care given.
Very helpful and organised an assessment very promptly.
The operator was very helpful and dealt with enquiry quickly by passing my details onto the appropriate person.
Gave me all the information I needed