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Home Care Reviews for Wokingham

Stuart Mitchell and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.8 / 5

4.8 rating

Based on 17 reviews
Outstanding82%
Excellent18%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Wokingham branch? Leave a review

Read our Reviews

5.0 rating
24 April 2024

From the first phone call, we knew that our Mom was in good hands with the team in Wokingham. So helpful, nothing was too much trouble and they all really understand what Mom and we are going through. This week proved we made the correct choice. Whilst out for a walk with Mom, Rachael noticed she was not right and reacted FAST (Face, Arm, Speech, Time). The speed in which she reacted (and also the speed of the paramedics) ensured Mom was seen rapidly and is today at home… It could have been a very different outcome. I don’t really think Rachael is aware of the amazing thing she did and we are so very grateful to her and all the team. Mom really loves her visits with the team and they make such a difference to her life and ours, knowing she is looked after like she is part of their family.

Richie
5.0 rating
7 February 2024

We have had Helping Hands for a while for our Mum, she has Demintia, Helping Hands have helped so much by taking so much pressure of us, we had two visits daily, every carer has made Mum feel at ease and all were so pleasent with her, The whole team have been so pleasent, understanding and kept us informed with Mum,
So a big Thank yopu to Stuart and his team 🙂

Andy Webb
5.0 rating
1 May 2021

My mother had a hip replacement and the helping hands team in Wokingham went above and beyond! Sharon came to me the day after I requested a carer, and helped both me and mother find an exceptional carer that my mother loved called Taylor. It was such a relief and I am so grateful for their support. Exceeded any expectations I had.

Colin Wolfsbauer
5.0 rating
18 December 2020

The standard and level of care provided is excellent. My care team has evolved ever since I joined Helping Hands and every effort has been made by the management to fulfil my needs more than satisfactorily. The only area I have marked down slightly is the management item in that I am not always advised about a change of carer, and sometimes the time of the call, in advance but this is not a major issue.

Sue Atherton
5.0 rating
30 November 2020

Kind, helpful and friendly carers

Ken Rowe
5.0 rating
18 November 2019

Tracey helpful and made parents feel at ease.

Paula Marchant
5.0 rating
16 September 2019

Very satisfied with current carer

Kevin
4.0 rating
30 August 2019

It would be most helpful to have the same carer coming to a relative so the relative and carer could form a good relationship. If this is not possible then maybe just two or three different carers. Also at present some of the carers do not do what is being asked and I’m not sure whether they are not told at the office or they don’t read the instructions which I have left for them.. That being said I am reasonably happy with the company.

Janet Mitchinson
4.0 rating
7 August 2019

Provision of care has been very reliable, but timing of visits has been erratic on occasions. Care provided has been first rate. Friendliness of carers has been much appreciated, but there are one or two exceptions.

Hilary Campbell
5.0 rating
16 July 2019

Excellent communication

Sneha Pandya
5.0 rating
16 July 2019

I was on the chat last night and then first thing this morning I received a call from Sophie Smithers who is a credit to your company so switched on had all the answers.. Very very good service..

Maggie Sheerman
5.0 rating
20 June 2019

Helpful and positive.

Alison Menzies
5.0 rating
16 May 2019

Flora was really kind and helpful which made both my father and myself at ease and that we had made the right choice in going with Helpful Hands. Thank you

Emma Hamilton
4.0 rating
12 May 2019

I would recommend Helping Hands as I have no issues with the care given.

Julia Kelly
5.0 rating
29 April 2019

Very helpful and organised an assessment very promptly.

Jo Briggs
5.0 rating
24 April 2019

The operator was very helpful and dealt with enquiry quickly by passing my details onto the appropriate person.

Liam Serrant
5.0 rating
23 April 2019

Gave me all the information I needed

Dilys Syed