Our Wokingham Home Care Reviews

From the first phone call, we knew that our Mom was in good hands with the team in Wokingham. So helpful, nothing was too much trouble and they all really understand what Mom and we are going through. This week proved we made the correct choice. Whilst out for a walk with Mom, Rachael noticed she was not right and reacted FAST (Face, Arm, Speech, Time). The speed in which she reacted (and also the speed of the paramedics) ensured Mom was seen rapidly and is today at home… It could have been a very different outcome. I don’t really think Rachael is aware of the amazing thing she did and we are so very grateful to her and all the team. Mom really loves her visits with the team and they make such a difference to her life and ours, knowing she is looked after like she is part of their family.

We have had Helping Hands for a while for our Mum, she has Demintia, Helping Hands have helped so much by taking so much pressure of us, we had two visits daily, every carer has made Mum feel at ease and all were so pleasent with her, The whole team have been so pleasent, understanding and kept us informed with Mum,
So a big Thank yopu to Stuart and his team 🙂

My mother had a hip replacement and the helping hands team in Wokingham went above and beyond! Sharon came to me the day after I requested a carer, and helped both me and mother find an exceptional carer that my mother loved called Taylor. It was such a relief and I am so grateful for their support. Exceeded any expectations I had.

The standard and level of care provided is excellent. My care team has evolved ever since I joined Helping Hands and every effort has been made by the management to fulfil my needs more than satisfactorily. The only area I have marked down slightly is the management item in that I am not always advised about a change of carer, and sometimes the time of the call, in advance but this is not a major issue.

Kind, helpful and friendly carers

Tracey helpful and made parents feel at ease.

Very satisfied with current carer

It would be most helpful to have the same carer coming to a relative so the relative and carer could form a good relationship. If this is not possible then maybe just two or three different carers. Also at present some of the carers do not do what is being asked and I’m not sure whether they are not told at the office or they don’t read the instructions which I have left for them.. That being said I am reasonably happy with the company.

Provision of care has been very reliable, but timing of visits has been erratic on occasions. Care provided has been first rate. Friendliness of carers has been much appreciated, but there are one or two exceptions.

Excellent communication

I was on the chat last night and then first thing this morning I received a call from Sophie Smithers who is a credit to your company so switched on had all the answers.. Very very good service..

Helpful and positive.

Flora was really kind and helpful which made both my father and myself at ease and that we had made the right choice in going with Helpful Hands. Thank you

I would recommend Helping Hands as I have no issues with the care given.

Very helpful and organised an assessment very promptly.

The operator was very helpful and dealt with enquiry quickly by passing my details onto the appropriate person.

Gave me all the information I needed