What happens if my carer is unexpectedly unwell and can't make the visit?

If your regular carer can’t make it, we arrange cover so you’re not left without support. It’s worth talking through the specifics before care starts, so give the team a call (Monday to Friday 8am to 7pm, weekends 9am to 5:30pm) or request a callback and they’ll explain exactly how it works.

If my care worker is running late, when is it considered "late" and who do I call?

If timing ever needs to change, we aim to give you as much notice as possible. Carers can occasionally run behind due to transport or after helping another customer, and if a visit hasn’t arrived when you expect it, call the team directly (Monday to Friday 8am to 7pm, weekends 9am to 5:30pm) and they’ll get it sorted straight away.

Will I have the same care assistant each visit, or a small regular team?

For visiting care, you’ll usually have a small number of carers looking after you, kept as consistent as we can. For live-in care, we take real care matching on shared interests, personality and daily life before putting forward profiles for you to choose from. The right fit matters to us, so if consistency is a priority, it’s well worth raising in your first conversation with the team.

How quickly can you set up home care in Yeovil, can it start within 24 to 48 hours?

Care in Yeovil is coordinated through our Taunton branch, and the team is best placed to give you a realistic picture once they understand what you need. Give us a call and we’ll talk through what’s possible for your situation, rather than put a number on it that might not fit.

How will carers get into the house if the person receiving care can't answer the door?

A key safe is the usual, simple arrangement, and access is exactly the kind of thing to go through carefully with the team before care begins, so nothing gets missed. Give them a call and they’ll walk you through how it works.

Do I need a key safe, and do you hold keys to customers' homes?

A key safe is the most common arrangement, and it’s worth settling before care begins. Have a quick word with the branch about keys and access, and they’ll explain how it all works in practice.

What happens in a medical emergency, will the carer stay with me until help arrives (and come to hospital if needed)?

This is something families understandably want to know before care begins. Our carers aren’t able to carry out medical procedures in an emergency, but they’re trained to call the emergency services straight away and can assist with CPR under the services’ guidance, where they feel confident. For anything beyond that, including staying on site or travelling to hospital, it’s worth raising with the team before care starts, so you have a clear picture of what to expect.

Do you provide care on weekends and bank holidays, and does anything change on those days?

Both visiting and live-in care are available in Yeovil, and our phone lines run over weekends (9am to 5:30pm on Saturdays and Sundays). For bank holiday cover and anything that might change on those days, it’s worth checking directly with the team before care begins.

How often is the care plan reviewed, and how do we request changes between reviews?

Your support is built around you and flexes as things change. We review it as your needs shift, and you can raise changes at any time. For exactly how that works in practice, the team welcomes the conversation, and you can reach them any day of the week.

How do your carers record what happened during each visit, and can family view updates online?

Our carers keep a record of the tasks they carry out during each visit, so there’s a clear log of what’s happened day to day. For how families can access those updates, a quick call to the team is the right next step, and they’ll happily talk it through, since it’s something families care a great deal about.

Home Care in Yeovil | Helping Hands

Visiting care and home care in Yeovil

In the 19th century, Yeovil was a renowned glove-making town, with 36 glove manufacturers listed in local trade directories. Despite the industry all but disappearing from the area early in the 20th century, Yeovil Town Football Club are still affectionately nicknamed ‘The Glovers’.

We might not know much about manufacturing handwear, but our Yeovil care team are superb at providing a helping hand to customers in the comfortable, familiar surroundings of their own home. With our live-in care provided by compassionate, expert carers, we can offer dedicated care that suits your needs and wishes and allows you to enjoy as much normality as possible.

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Home care in Yeovil

Visiting care and home care in Yeovil

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Home care services available in Yeovil

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Supporting people living in Yeovil

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