Your Recruitment Journey


The Helping Hands Recruitment Journey

Once you have looked through the information on this website and decided that care is a vocation for you, the next step is to call 7 days a week, email your CV to or apply online.

This gives the recruitment team all of the information that they need to be able to give you a call to chat about the role. If once you have chatted with the team it is agreed that being a Helping Hands carer could be the job for you a time will be arranged for a telephone interview. If you are free we will go ahead with the interview there and then and your journey to become a Helping Hands carer could start straight away!

Telephone interview

A time will be agreed for you to have either a telephone or online interview via Skype. This gives us the opportunity to ask you questions about your skills and experience and to match them to the criteria that we are looking for.

Our preference is to conduct the interview by webcam as we think it is much better for us to be able to see each other when talking. If you don’t have access to a webcam don’t worry, we will do the interview over the phone.

Training and selection week

Carers in trainingAnyone who is successful through the telephone interview will be invited to attend our training and selection week based at our Centre of Excellence training academy in Alcester,Warwickshire, at local branches around the UK or at our training facilities in Spain.

During this week you will be trained and assessed on all of the aspects of the carer role at Helping Hands.This means that everyone who graduates at the end of the week will be trained and ready to go out to their first customer as soon as we receive references and DBS checks. Many of our carers provide references and prepay their DBS before they attend the training and selection week. All the time during training week we are working together with you to ensure your paperwork is finished by the end of the week which means that once you pass training you’ll be ready to go straight out to your first customer placement.


For those of you who require accommodation whilst you are training we have basic hostel style accommodation available at our office location. This is provided at a charge of £40 for 5 nights. Due to fire regulations cooking facilities are minimal however lunch is provided on all days, 1 evening we cook together at the training centre and 1 evening we have a night out together in the local pub for food and fun. We’re located in a lovely small town with local supermarkets and quaint coffeeshops and restaurants.

Dress code

Dress code is casual throughout the week. We ask that you wear sensible shoes for the training week especially for the moving and handling training day. The training centre is a 10 minute walk from the accommodation so you may need an umbrella if it is raining!

Direct employment of carers

Unlike other care providers which act as a type of “introductory agent” between a customer and a carer who they don’t employ, Helping Hands directly employs every one of our carers, assessors, trainers and managers.

By employing our carers directly we take full responsibility for who we employ.

Every Helping Hands carer undergoes a thorough assessment period which includes a full DBS check and an intensive week-long training and evaluation week. Only on the successful completion of the training period are you employed.

But training and evaluation does not stop there; our carers receive regular training and evaluation throughout their employment with us.

Recruitment checklists

Before you travel for your Training Week, it’s a good idea to run through the below checklists to ensure that you have everything you need.

  • Travel details/tickets
  • Passport
  • Driving licence
  • 2 other forms of identification
  • An emergency contact name and number
  • Full career history, including names, dates and locations
  • The name, address and telephone number of your last employer
  • Details and telephone numbers of other care positions you have held
  • 2 other reference details
  • Full address history for last 5 years
  • Proof of address
  • Proof of National Insurance details
  • Spending money for food and provisions
  • Clothes, toiletries and your own towel
  • Money for accommodation

Hourly Carer applicants

  • Completed application form
  • Passport
  • Driving licence
  • 2 other forms of identification
  • An emergency contact name and number
  • Copy of NVQ certificates (if applicable)
  • Details and telephone numbers of other care positions you have held (If applicable)
  • Proof of address
  • Proof of National Insurance details
  • FREE Criminal Record Check (DBS)


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