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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 2 reviews


For over 30 years, Helping Hands have been providing person-centred home care to thousands of people up and down the country, with our high standards and heart-felt care always being at the centre of what we do. And our team in Accrington are no exception. Our aim is to keep you safe and well at home, surrounded by your home comforts and relieving any extra worries or anxieties you or your loved ones may have about your care. Being monitored by the Care Quality Commission (CQC) also means that the care you receive is audited and regulated by the governing body for care, giving you that extra bit of reassurance.

Our Accrington-based branch in East Lancashire covers home care in Accrington, Blackburn, Burnley, Darwen, Great Harwood, Hapton, Nelson, Oswaldtwistle, Padiham, Rishton, Rossendale and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01254865320 *If you are an existing customer, please use the branch phone number

Branch address

4 Kestrel Court, Network 65, Bridgewater Close, Hapton BB11 5NA (see on maps)

Visiting and live-in care in Accrington

Our team based in Accrington strive to deliver the very best care in the area, listening closely to your requirements and what you’d like to get out of your support plan. So, whether that’s fortnightly visits to Turf Moor to watch your beloved Clarets on a Saturday afternoon or a stroll around Arndale Shopping Centre, we can accommodate all of your wishes and care needs into your own individualised support plan.

You can choose from either regular visits through the week to support you little and often or full-time live-in care for more complex health care needs.

Meet the team

Jeanette Shurmer

Meet Jeanette Shurmer, our Branch Care Manager, Accrington

"My role is the Branch Care Manager of the Accrington Branch and to maintain its safe, effective, caring, well-led, responsive service.
I feel our team at Helping Hands delivers outstanding care due to our carers being highly trained before being sent out into the community. We always check their competence levels throughout the year, along with a full induction and full assessment day followed by shadowing by management in the community.
I enjoy walking my dogs up the moors and enjoying the country life, also enjoy spending time with my family and my horses."

Karen Swanson

Karen Swanson

Regional Clinical Lead, North

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Louise Bradley

Louise Bradley

Regional Care Director, New Branches

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care Agency Care Palliative Care

Other services we provide at this branch

Visiting care across Accrington

Here at Helping Hands Accrington, we aim to provide bespoke support to those living in their own home, enabling them to retain their independence as much as possible in a way that suits them. Visiting home care is a great way to receive support little and often to provide assistance with a whole host of different tasks around the home. This could include help with the washing up, preparing meals, vacuuming, changing the beds and taking out the bins – keeping on top of domestic duties around your home if you’re unable to do so yourself or without some assistance. You may have a certain way you like things done, for example, a particular day you like to do your laundry or certain products you like to use to make your home smell fresh and clean. We’ll take all of this into account when creating your support plan, as we understand how important the finer details can be when planning a customer’s care.

Visiting home care also covers assistance with personal care – getting washed and dressed in the morning or evening, help with getting in and out of bed, turning safely during the night and help with toileting needs. There are also other elements to personal care that are as equally important, such as maintaining your appearance if you like wearing make up or helping you with your daily shave. Our Accrington carers will also take you to the hairdressers if you struggle to get there by yourself, helping you to feel looked after and feeling fresh.

Live-in care for 24-hour support in Accrington

If you require more intensive support or you live with a partner or spouse and you both need extra help, live-in care could be the exact type of service that you’re looking for. Not only does it allow you to still live in your beloved home, but it caters for more complex clinical needs, for example, after a stroke, with PEG feeding or if you have a stoma or catheter fitted. With the guidance of our regional nurse team, our Accrington carers are able to provide specialist support so that you don’t have to move into a care home to receive nursing care.

Our live-in care team will get to know you, your health care needs, preferences and how you want you care delivered, so that they can create a support plan entirely around you, including selecting a live-in carer that matches you both in care experience and personality. Your dedicated live-in carer will be there for 24-hour support, so you never have to worry that you’re alone or without the vital care you may need. They will be a constant source of reassurance, as well as someone you can get to know and build a rapport with, who may become more like a friend to you.

Retain your independence with domiciliary care

Domiciliary care gives you the freedom and choice over when and how much care you receive at home, so that it fits in with your life and existing routines. The aim of domiciliary care from our Accrington team is to provide support here and there that enables you, rather than taking over and doing everything for you. From assisting you to get to and from the shops to making you some lunch and putting your washing away, we’ll pop in at a time convenient to you to support you with everyday tasks, giving you and loved ones peace of mind that you have the right care in place for you.

Specialist dementia care tailored to you

With more and more people being diagnosed with dementia, we’re finding that more people require dementia care at home where they feel most at ease and safe. Our Accrington team can provide specialist dementia support that is completely tailored to you and your diagnosis – whether that’s Alzheimer’s, vascular dementia or Pick’s disease. We place you and your preferences right at the centre of your care, making sure we support you with any symptoms that impact on your physical and mental health. Our carers are carefully trained to support people living with dementia, including how to assist with challenging behaviours, memory loss and confusion. We aim to help you to ‘live well’ with dementia, rather than ‘suffer from’, providing you and your loved ones with guidance and support throughout your diagnosis.

Elderly care for an extra helping hand

Elderly care can cover all manners of support for those in their more senior years. For some, it may just be a carer popping in twice a week to help with some of the domestic duties that you’re unable to do so easily yourself. Whereas for others, it may be several visits throughout the day to assist with administering medication and mobilising safely around the home. When creating your support plan, we emphasise how it’s up to you what you need help with and when, giving you more choice and autonomy. And if you find that you need extra support, our Accrington team can easily adapt your support plan to include more visits or longer care calls if, perhaps, you need assistance getting up in the morning or prefer to have a carer stay overnight.

Short-term respite care in Accrington

More and more people are taking on the responsibility of becoming part or full-time carers for their loved ones, which can take its toll on you both physically and mentally. To get some well-earned time to yourself, you can put your trust in our Accrington team, who will be able to provide respite care on a short-term basis for your loved one. We’ll make sure that we meet with you both before your planned break, so that we can get everything in place before you take a step back. That way, you’ll both have the reassurance that your loved one is being cared for that mirrors your existing routines.

Respite care can also be beneficial for those wishing to attend a celebration or go on holiday but need additional support to do so. We can arrange for a carer from our Accrington team to accompany you to your chosen destination and provide exactly the support you need, taking a weight off your shoulders and allowing you to relax and enjoy your time away.

Fully-trained carers in Accrington

To ensure that our carers have the right skills and knowledge when caring for our customers across Accrington, we provide in-depth training for all of our carers as soon as they join us and at regular intervals throughout their time with us. Modules include personal care, manual handling, medication, dementia, safeguarding and first aid, which are all delivered in our Accrington branch by our in-house experts. Overseen by the Care Quality Commission (CQC), our training programme is designed to ensure that only the highest quality care is provided to those with additional needs.

The CQC also regulate our service for responsiveness, efficacy and safety, enabling us to keep our standards as high as possible within the care industry. Knowing that we are closely monitored by the industry regulator for care gives both our customers and their families peace of mind that they are in the very best hands when it comes to their care.

Find out more about care in Accrington

For more information on home care in and around Accrington, give us a call today. We are available seven days a week to take your call and go through the different types of care that may be suitable for you. We can then offer a home visit, where a member of the Accrington team will come out and see you at a time that suits you to being building your support plan.

Call us on 01254865320 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Accrington to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 2 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 3 reviews

Our credentials

Our Accrington branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

4 Kestrel Court, Network 65, Bridgewater Close, Hapton BB11 5NA Show on Map

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