Helping Hands Bristol is one of many nationwide branches, providing a home care service that is large enough to service all areas while being small enough to deliver genuine compassion to every individual. With the Care Quality Commission’s monitoring and regulation, we ensure that all our carers are capable of catering to every possible need, in a manner that is both attentive and genuine.
From 30 minutes a week to full-time live-in care, our Bristol team is here to support you and your loved ones in Bristol, Brislington, Bradley Stoke, Clifton, Filton, Frenchay, Keynsham, Southmead, Stoke Gifford, and surrounding areas.
A city that straddles the River Avon, Bristol is sometimes referred to as the ‘Birthplace of America’, after John Cabot sailed from Bristol on The Matthew to help ‘discover’ North America in 1497. While Bristol is home to a rich maritime history, Bristol Cathedral, and the elusive street artist, Banksy, it is now also home to a team of expert Helping Hands carers.
From your hobbies to daily tasks, there is a carer prepared to assist you with visiting care starting on a weekly basis, to full-time live-in care. No matter how complex your needs are, your carer will be appropriately-trained and personally-matched to you. We encourage our carers to adapt to your requirements and allow you freedom of choice, in order to support your independence and encourage your wellbeing.
"I'm an empathetic and caring character. I will always put our customers first and nothing is more important to me than the quality of care being provided by the carers to our customers across Wales. In order to maintain this, I try to keep the carers’ morale high by ensuring that they are all happy, with no issues at all.
I try to always be there for my branches, and they know that if they need help with anything they are able to turn to me. Due to my previous experience as a carer, supervisor, care co-ordinator and branch manager, it has enabled me to see care from many different angles and to provide the best support possible to my teams across the region."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
When the need for more intensive support arises, we understand that residential care isn’t everybody’s first choice. Equally, we appreciate the difference it can make to be surrounded by your own home comforts, especially if you are adapting to life following a life-changing diagnosis, illness or injury. That’s why Katherine and her team are here to provide dedicated, tailor-made care packages that are built by and around you.
We have specialised in person-centred care since our inception in 1989, and we are proud to be recognised as one of the UK’s leading home care providers. Our carers are all expertly-trained and have experience in conditions ranging from motor neurone disease, dementia, cerebral palsy, mental health conditions and many more. What’s more, they all have the very quality that is paramount to delivering an excellent level of service: they all genuinely care.
With home visits available from 30 minutes per call up to several drop-ins a day, Katherine and her team are here to give you the support you need to remain safe and independent at home, whenever you need it.
Whether you’re living alone or as a couple, it can be difficult to come to terms with the fact that the care needs of you or your loved one are increasing. It can also be quite daunting to consider the prospect of inviting someone new to live with you in your home. But with friendly reassurance from Katherine and her team, we’re here to alleviate your worries and provide the support you need so that you can continue your everyday life with minimal disruption – just with a little help along the way.
Our live-in care packages are completely tailored to you and your individual needs, so we can be here for you in whichever way you need us to. Whether you need support with your mobility while you take a trip over to Cribbs Causeway or you enjoy walking around the city to find the hidden work of Banksy, your carer will be right there with you every step of the way.
If you are living with a more complex condition and you require more intensive support, our expert clinical nurse team are here to support you with anything from acquired brain or spinal injuries or tracheostomy care. And with each of our live-in carers completing their training at our bespoke centre in Warwickshire, you can rest assured that you will only receive the best level of professional and comprehensive care.
To find out what is live in care, click here.
With a private care package, you are in control of the service you receive. From your first conversation with our Bristol team to weeks, months or years down the line with your care, the frequency of your visits and level of support is determined by you – as part of a bespoke care plan. Whether you require long-term or short-term assistance, weekly visits or a live-in carer, we ensure your needs are catered for as per your request.
While considering your options, it is likely you’ll find pros and cons between residential facilities and various home care providers. With a private carer from Helping Hands Bristol, you can feel assured that the care you receive is tailored entirely to you. No set meal times, no restrictive visiting hours, and a fully-trained carer who understands your condition and treats you with the compassion and empathy you deserve.
When deciding on the right type of care for you, there are lots of things to consider and it can be quite a stressful time for you and your loved ones. Care agency services tend to introduce you to a carer and then leave you to manage the contract with them, including the paperwork, their pay and even finding a replacement carer if your carer becomes unavailable. But with Helping Hands Bristol, we’ll take care of all of that for you – from recruiting individuals who are passionate about caring for others, training them to the highest industry standards and ensuring they have the right skills and personality to fit in with you, to arranging their breaks and pay, ensuring they have been fully vetted by the Disclosure Barring Service (DBS) and also making sure there will be a carer to fill in for them should they become unwell or need to take a holiday.
Most elderly care agencies aren’t regulated by the governing body for care in England – the Care Quality Commission (CQC) – which means that they are not inspected for their safety, efficacy or responsiveness, unlike Helping Hands Bristol. We pride ourselves on adhering to strict industry standards set by the CQC, giving you peace of mind that you are in safe hands.
As a company that is built on a foundation of family values, we understand how important it is for you to feel free and independent in your own home; that’s why our Bristol team provide dedicated domiciliary care to ensure that you have the support you need so that you can feel comfortable at home.
Traditionally known as care at home, domiciliary care gives you the freedom to choose the frequency and intensity of your care, all within the walls of the place you know best – your home. So whether you need support for you, your partner or just a helping hand with walking your beloved pet, our Bristol team are here for you.
We’re proud to be recognised as one of the UK’s leading dementia specialists, and with 850,000 people in the UK living with the condition, we’re not just here to help you with the practical things – we’re here to give you and your loved ones the guidance and support that you need so that you can live well with dementia.
We understand the uncertainties that can follow in the time following a dementia diagnosis for both you and your family. But with each of our carers specially trained in dementia, we have both the knowledge and experience to help alleviate your worries and support you through every step of your journey.
Growing older is inevitable, and sometimes we may need a little more support in going about our day-to-day lives – but that doesn’t mean that you have to make any compromises to your independence to accommodate that. With bespoke elderly care packages from our Bristol team, we’re here to give you the support you need to remain comfortable and independent at home.
With more and more people experiencing loneliness in their elderly years, our carers are here to give you more than just practical support; we’ll provide companionship. So, whether you want someone to pop in for a cup of tea and a chat in the afternoon, or you would like someone to enjoy the Bristol International Balloon Fiesta with – we’re here for you.
Whether you are a full-time carer for your loved one and you’re in need of some rest and recuperation, or you’re in need of temporary support while your usual caregiver takes their break, Katherine and her team are here to provide bespoke respite care packages that give you the expert support you need, when you need it.
Whether you need temporary support to help you get back on your feet after a hospital admission, or you want to take a day trip to Cheddar Gorge but don’t feel comfortable going on your own, we can support you with any of the following instances:
We’ve been dedicated to providing person-centred home care to thousands of families across the country for over 30 years, but this wouldn’t be possible if it wasn’t for our fantastic workforce of carers. Selected for their skills and expertise, kindness and their unfaltering willingness to help others, all of our carers go through a stringent recruitment process including full background checks, such as a Disclosure Barring Service (DBS) screening.
To ensure we meet with only the highest standards of care, all aspects of our service are inspected by the Care Quality Commission (CQC), and we are proud to be the only home care provider to be endorsed as a Centre of Excellence by Skills for Care.
We are actively collecting and monitoring our reviews and feedback for Bristol to ensure our customers receive the best possible live in and home care service.
4.9 out of 5 stars, from 39 reviews
Our Bristol branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
Suite 2 & 4, Trym Lodge, 1 Henbury Road, Westbury on Trym, Bristol BS9 3HQ Show on Map