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Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 39 reviews


Helping Hands Bristol is one of many nationwide branches, providing a home care service that is large enough to service all areas while being small enough to deliver genuine compassion to every individual. With the Care Quality Commission’s monitoring and regulation, we ensure that all our carers are capable of catering to every possible need, in a manner that is both attentive and genuine. 

From 30 minutes a week to full-time live-in care, our Bristol team is here to support you and your loved ones in Bristol, Brislington, Bradley Stoke, Clifton, Filton, Frenchay, Keynsham, Southmead, Stoke Gifford, and surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01173149256 *If you are an existing customer, please use the branch phone number

Branch address

Suite 2 & 4, Trym Lodge, 1 Henbury Road, Westbury on Trym, Bristol BS9 3HQ (see on maps)

Bristol live-in care and personalised visiting care packages

A city that straddles the River Avon, Bristol is sometimes referred to as the ‘Birthplace of America’, after John Cabot sailed from Bristol on The Matthew to help ‘discover’ North America in 1497. While Bristol is home to a rich maritime history, Bristol Cathedral, and the elusive street artist, Banksy, it is now also home to a team of expert Helping Hands carers.

From your hobbies to daily tasks, there is a carer prepared to assist you with visiting care starting on a weekly basis, to full-time live-in care. No matter how complex your needs are, your carer will be appropriately-trained and personally-matched to you. We encourage our carers to adapt to your requirements and allow you freedom of choice, in order to support your independence and encourage your wellbeing.

Meet the team

Paul Gibbs

Meet Paul Gibbs, our Area Care Manager, Bristol

I lead and support the fantastic team of branches and carers in and around the Bristol and Cotswolds area. I joined the care industry to help make a positive difference to those people that use our services and support my team to do the same. I am proud of the service we offer and of my team that deliver them. Oustide of work I provide a taxi service to my two teenage boys, and enjoy watching most sports. My background has predominantly been in retail, with my previous role working in the charity sector. I have also spent some time working in education, providing training for school governors and playing an active role in improving standards in a local school as Chair of Governors. I have been an area manager for fifteen years, leading teams to deliver company expectations across all aspects of the business.
Adam Wilkins

Adam Wilkins

Regional Care Director, South West

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Other services we provide at this branch

Tailored visiting care to support you in Bristol

When the need for more intensive support arises, we understand that residential care isn’t everybody’s first choice. Equally, we appreciate the difference it can make to be surrounded by your own home comforts, especially if you are adapting to life following a life-changing diagnosis, illness or injury. That’s why Katherine and her team are here to provide dedicated, tailor-made care packages that are built by and around you.

We have specialised in person-centred care since our inception in 1989, and we are proud to be recognised as one of the UK’s leading home care providers. Our carers are all expertly-trained and have experience in conditions ranging from motor neurone disease, dementia, cerebral palsy, mental health conditions and many more. What’s more, they all have the very quality that is paramount to delivering an excellent level of service: they all genuinely care.

With home visits available from 30 minutes per call up to several drop-ins a day, Katherine and her team are here to give you the support you need to remain safe and independent at home, whenever you need it.

Live-in care in Bristol for round-the-clock support

Whether you’re living alone or as a couple, it can be difficult to come to terms with the fact that the care needs of you or your loved one are increasing. It can also be quite daunting to consider the prospect of inviting someone new to live with you in your home. But with friendly reassurance from Katherine and her team, we’re here to alleviate your worries and provide the support you need so that you can continue your everyday life with minimal disruption – just with a little help along the way.

Our live-in care packages are completely tailored to you and your individual needs, so we can be here for you in whichever way you need us to. Whether you need support with your mobility while you take a trip over to Cribbs Causeway or you enjoy walking around the city to find the hidden work of Banksy, your carer will be right there with you every step of the way.

If you are living with a more complex condition and you require more intensive support, our expert clinical nurse team are here to support you with anything from acquired brain or spinal injuries or tracheostomy care. And with each of our live-in carers completing their training at our bespoke centre in Warwickshire, you can rest assured that you will only receive the best level of professional and comprehensive care.

To find out what is live in care, click here.

Bespoke private care in Bristol

With a private care package, you are in control of the service you receive. From your first conversation with our Bristol team to weeks, months or years down the line with your care, the frequency of your visits and level of support is determined by you – as part of a bespoke care plan. Whether you require long-term or short-term assistance, weekly visits or a live-in carer, we ensure your needs are catered for as per your request.

While considering your options, it is likely you’ll find pros and cons between residential facilities and various home care providers. With a private carer from Helping Hands Bristol, you can feel assured that the care you receive is tailored entirely to you. No set meal times, no restrictive visiting hours, and a fully-trained carer who understands your condition and treats you with the compassion and empathy you deserve.

Choosing Helping Hands rather than a care agency in Bristol

When deciding on the right type of care for you, there are lots of things to consider and it can be quite a stressful time for you and your loved ones. Care agency services tend to introduce you to a carer and then leave you to manage the contract with them, including the paperwork, their pay and even finding a replacement carer if your carer becomes unavailable. But with Helping Hands Bristol, we’ll take care of all of that for you – from recruiting individuals who are passionate about caring for others, training them to the highest industry standards and ensuring they have the right skills and personality to fit in with you, to arranging their breaks and pay, ensuring they have been fully vetted by the Disclosure Barring Service (DBS) and also making sure there will be a carer to fill in for them should they become unwell or need to take a holiday.

Most elderly care agencies aren’t regulated by the governing body for care in England – the Care Quality Commission (CQC) – which means that they are not inspected for their safety, efficacy or responsiveness, unlike Helping Hands Bristol. We pride ourselves on adhering to strict industry standards set by the CQC, giving you peace of mind that you are in safe hands.

Domiciliary care in Bristol

As a company that is built on a foundation of family values, we understand how important it is for you to feel free and independent in your own home; that’s why our Bristol team provide dedicated domiciliary care to ensure that you have the support you need so that you can feel comfortable at home.

Traditionally known as care at home, domiciliary care gives you the freedom to choose the frequency and intensity of your care, all within the walls of the place you know best – your home. So whether you need support for you, your partner or just a helping hand with walking your beloved pet, our Bristol team are here for you.

Specialist dementia care to support you and your loved ones

We’re proud to be recognised as one of the UK’s leading dementia care specialists, and with 850,000 people in the UK living with the condition, we’re not just here to help you with the practical things – we’re here to give you and your loved ones the guidance and support that you need so that you can live well with dementia.

We understand the uncertainties that can follow in the time following a dementia diagnosis for both you and your family. But with each of our carers specially trained in dementia, we have both the knowledge and experience to help alleviate your worries and support you through every step of your journey.

Elderly care for you or your loved ones in Bristol

Growing older is inevitable, and sometimes we may need a little more support in going about our day-to-day lives – but that doesn’t mean that you have to make any compromises to your independence to accommodate that. With bespoke elderly care packages from our Bristol team, we’re here to give you the support you need to remain comfortable and independent at home.

With more and more people experiencing loneliness in their elderly years, our carers are here to give you more than just practical support; we’ll provide companionship. So, whether you want someone to pop in for a cup of tea and a chat in the afternoon, or you would like someone to enjoy the Bristol International Balloon Fiesta with – we’re here for you.

Respite care for short-term support

Whether you are a full-time carer for your loved one and you’re in need of some rest and recuperation, or you’re in need of temporary support while your usual caregiver takes their break, Katherine and her team are here to provide bespoke respite care packages that give you the expert support you need, when you need it.

Whether you need temporary support to help you get back on your feet after a hospital admission, or you want to take a day trip to Cheddar Gorge but don’t feel comfortable going on your own, we can support you with any of the following instances:

  • Family holidays – We can support you while you enjoy a break away with your family
  • Short break – We can accompany to where you want to go so that you feel supported
  • Hospital discharge – Helping you to get back on your feet after some time in hospital
  • One-off occasions – Support to attend milestone events such as a wedding or birthday party

Fully-trained live-in carers in Bristol

We’ve been dedicated to providing person-centred home care to thousands of families across the country for over 30 years, but this wouldn’t be possible if it wasn’t for our fantastic workforce of carers. Selected for their skills and expertise, kindness and their unfaltering willingness to help others, all of our carers go through a stringent recruitment process including full background checks, such as a Disclosure Barring Service (DBS) screening.

To ensure we meet with only the highest standards of care, all aspects of our service are inspected by the Care Quality Commission (CQC), and we are proud to be the only home care provider to be endorsed as a Centre of Excellence by Skills for Care.

Find out more about live-in care in Bristol

If you’d like to find out more about how Katherine and her team can help you, please get in touch with us. We’re here to take your call seven days a week.

Alternatively, if you’d rather meet face-to-face, you’re more than welcome to pop in and see us in the branch on Henleaze Road. Or if it’s easier, we can come to you! We can meet you for a coffee either in your local café or your front room.

Call us on 01173149256 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Bristol to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 39 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 14 reviews

Our credentials

Our Bristol branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Suite 2 & 4, Trym Lodge, 1 Henbury Road, Westbury on Trym, Bristol BS9 3HQ Show on Map

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