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Locally managed service

Canary Wharf

All our carers are dementia specialists. Let's keep your loved one at home.

Canary Wharf

For additional support with living independently, our team in Canary Wharf are on hand to provide your loved one with compassionate, person-centred home care. Every carer undergoes comprehensive, ongoing training in line with the guidelines and regulations set by the Care Quality Commission (CQC).

Whether you need support once a week or regular calls throughout the day, we cover care in Canary Wharf, Isle of Dogs, Limehouse, Millwall, Poplar and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

02038117577 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting and live-in home care in Canary Wharf

With the likes of the Columbia Road Flower Market and the hustle and bustle of the quirky Brick Lane just a stone’s throw away, Canary Wharf really is the place to be in London. Not forgetting, of course, the towering buildings of the busy financial district, housing the second tallest building in the UK – One Canada Square. To add to this vivacious area is a team of friendly carers from Helping Hands, who are able to provide care to you or a loved one at home.

Get in touch today to learn more about the support we offer, from companion visits to live-in care to nursing care for complex conditions. We create bespoke packages tailored to your needs so that you are always in control of the frequency and level of care you receive.

Meet the team

David Lorde

Meet David Lorde, our Branch Care Manager, Canary Wharf

As the Branch Care Manager, I am looking forward to developing the Helping Hands team in Stratford, London and establishing a great working relationship with the people of East London. Soon out of university I was asked to become a care coordinator whilst working as a recruitment consultant. What I loved about social care was I felt sure of myself in this environment because the way I treat others is the way I want to be treated. I made a go of it and found that there I have adapted and developed with the social care sector. My branch is within the heart of Stratford and will be the hub for providing care & support to our customers with kindness, personalised to their individual needs. I have worked around Stratford for the past three years from 2018 to present, helping people within supported living tenancies and in a residential care home as Registered Manager. I like the services that Helping Hands delivers - and Helping Hands is a genuine company that delivers care well. I like to treat carers well so that they feel supported when they are asked to deliver care to vulnerable people in the community in their own homes. I believe that when we treat our employees well they pass this on to their vulnerable customers which is expressed with kindness and patience - the key combinations for a good carer. Helping Hands demonstrate this philosophy which is what I like. I like sport and I am a supporter of my local team Charlton Athletic as a season ticket holder. I also like working towards completing my training to becoming a qualified electrician. I like walking and I love the countryside, especially in Wales.
Louise Bradley

Louise Bradley

Regional Care Director, New Branches

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Trish Ricketts

Trish Ricketts

Trish Ricketts, Head of Care

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Other services we provide at this branch

Visiting home care in Canary Wharf

If you need a bit of extra help around the house or support with personal care, visiting care could be an ideal way for you to receive the support you need without having to leave the comfort and familiarity of your own home.

Whether you’re in your twenties and have a physical disability that makes it difficult to meet up with friends, or if you have Parkinson’s and struggle with making meals and getting in and out of bed – we can help.

The care we provide is completely person-centred and crafted around you, so if things change and you begin to need extra support, we’ll be flexible around you. We also understand how important it is to care for both body and mind; not only will we help with your physical needs, but we’ll be there for a chat or to accompany you to your local café too.

Specialist live-in care in your own home

For those that need round-the-clock support at home, live-in care is a great option to consider, particularly if you don’t want the stress and upheaval of moving into residential care. Not only will you receive quality care from a dedicated live-in carer that will get to know you and your individual needs, your support plan is tailored to your preferences and routines. Unlike a nursing home, you don’t have to adhere to strict meal times or be told what time you get up in the morning. Instead, you make all of the decisions about your care, including what you eat and when.

We also have a team of expert nurses who support our live-in carers when assisting someone who has complex care needs, such as a catheter, stoma, PEG feeding tube or a tracheostomy. Bringing extensive clinical knowledge, our nurses will work closely with the medical team surrounding your care, such as your GP or social worker, to ensure that the right support is put in place by your live-in carer.

Expert dementia care

As the leading dementia experts in the home care industry, we know what it takes to provide the most empathetic and fulfilling care to you or a loved one with dementia. We’ll get to know your routines and preferences to ensure that everything is kept just as you like it, avoiding any upset or anxiety that can come with change.

Care can be quite daunting to someone living with dementia, especially if they are often unaware of their symptoms such as memory loss or confusion. Our carers are fully equipped to understand and care for those living with any one of the different types of dementia, supporting them with compassion and dignity so that they feel safe and relaxed.

Elderly care for extra support

Part of getting older means that you can’t always do things as easily as you used to, particularly if you have mobility-limiting conditions such as arthritis. That’s where elderly care from our carers can help. We’ll be there to help out around the house, take your bins out and help you pop to the shops to collect your groceries, as well as being a friendly face that you can rely on if you just need a natter over a cup of tea.

And if you realise that you need additional support with getting washed, dressed and going to the toilet, we can always increase the amount of care you have to fit in with your requirements.

Emergency support with respite care

If your regular caregiver needs to tend to a family emergency or if you’ve recently been discharged from hospital and require additional help at home, respite care can deliver short-term support that adheres to your specific needs. With care put in place usually within 24 hours of your enquiry, we’ll make sure that you have the right care in place that helps you on your road to recovery or fits in with your existing routine while your caregiver is away.

You may want to take a holiday to the coast or even abroad, or you may have a celebration to attend but are worried about travelling by yourself. Respite care can enable you to keep your independence by still doing the things you want to do, like going on holiday or to special events, just with a little help along the way from a supportive carer.

Fully-trained carers in Canary Wharf

To ensure that our carers meet our expectations, we only select those that are truly empathetic and have a passion for caring for others, regardless of previous care experience that they may have. Once recruited, all of our carers undertake our award-winning training, which covers modules in manual handling, first aid, dementia, medication and personal care. In addition to this, all of our carers go through thorough background checks, including a Disclosure Barring Service (DBS) screening and character references.

As we are regulated by the Care Quality Commission (CQC), we follow stringent guidelines put in place to ensure we only deliver the latest and safest care practices. This provides you with the extra reassurance that the care you or a loved one is receiving is fully compliant with the industry’s governing body.

Find out more about care in across Canary Wharf

If you would like to find out more about the different types of care we offer, you can talk to our friendly customer advisors seven days a week.

Alternatively, you can pop into the local branch in Highbury & Islington, where you can meet the team and discuss your care needs. They’ll even come to visit you if you find it difficult to get out and about.

Call us on 02038117577 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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