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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 25 reviews


Our Chigwell branch is the home of our local team of Helping Hands carers, specialising in delivering all levels of care to the homes of the community. With a rigorous recruitment process, ongoing training and monitoring & regulation from the Care Quality Commission (CQC), you can feel assured that our team will provide your loved one with the very best care along with the diligence and compassion they deserve.

Covering areas such as Chigwell, Ilford, Barking, Dagenham, Havering, Woodford Green, Loughton and the surrounding areas, our Helping Hands team are on hand to give you industry-leading care at home, enabling you to remain comfortable and independent in your own surroundings.

This branch covers where you need care:

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To learn more about how we can help call

02087123933 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Chigwell, 68 The Broadway, Loughton, Essex, IG10 3ST (see on maps)

Live-in care and visiting care in Chigwell

Once a rural farming community, Chigwell is now a bustling suburb on the northern border of Greater London. The former set for TV programme Birds of a Feather, Chigwell is now home to a dedicated team of Helping Hands carers.

From as little as 30 minute visits per week, or as often as full-time live-in care, our home care team in Chigwell are dedicated to providing an unrivalled service to maintain a safe and fulfilling lifestyle within the comfort of your loved one’s own home. From accompanying you to appointments to personal care, to clinical support, our carers are fully trained to provide the support you need to preserve independence in your routine and happiness in your quality of life.

Meet the team

Christien Ingrosso

Meet Christien Ingrosso, our Area Care Manager, Chigwell

Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role to lead a team of dedicated care experts in and around the London, Essex and South East region to ensure that the service and care we are delivering is to the highest possible standard for all our customers. I am married and a father of two girls. I enjoy very much spending time with my family and going on walks with my dog, or as some may say he likes to walk me! I have been fortunate enough to meet some fantastic employees throughout my time at Helping Hands. Each day I witness first-hand the determination and drive that each and all of our carers show to help our customers maintain healthy and independent lives in the familiar surroundings of their own homes.
Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More
Sarah Waring

Sarah Waring

Head of Live-in Care, London & Essex

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Visiting care in Chigwell

As a company built on family values, we know exactly what is needed to provide high-quality care. Our aim is to ensure that you are able to feel safe, comfortable and independent in your home, which is why the team provide personalised care packages that are built entirely around you.

With 30 years’ experience under our belt, we’ve supported people living with dementia, Parkinson’s, cerebral palsy, motor neurone disease, mental health conditions and many more, so we have the knowledge and experience to provide person-centred care that supports every single one of your requirements. We understand how important it is that you have control and flexibility with your care, and the great thing about Helping Hands is that we adapt around you whenever you need us to.

Whether you need 30-minute drop-ins to help you to prepare your meals or more regular calls throughout the day, the Chigwell team are committed to providing you with high-quality care whenever you need it.

Live-in care for round-the-clock support

When the need arises for more intensive support, this doesn’t necessarily mean that a residential care home is the only option. With live-in care from Helping Hands, you can remain in the comfort of your own home while still receiving round-the-clock assistance as and when you need it.

With no restrictions on mealtimes or menus, no strict visiting guidelines and no set routines, our live-in carers will simply be around to help you to live independently at home, just with a little help along the way. Our live-in care packages are designed entirely around you and your needs, so whether you’re living alone or with your partner, you will remain in full control of your care.

What’s more, not only will you receive compassion and unintrusive support when you need it, but we’ll work with you to find a suitable carer that is tailored to your personality, hobbies and interests. With Helping Hands, you receive so much more than care; you’ll make a friend too.

Read more on what is live in care here.

Domiciliary care for you in Chigwell

Also known as visiting care, domiciliary care from the team enables you to have the support you need at home and getting out and about in the Chigwell community – whether that’s for a cup of tea at your local café or for a walk around Hainault Forest Country Park.

You may be living with a progressive condition and need some extra support around the house, or perhaps you would just like some company for a cup of tea in the afternoon; whatever it is that you need, we’re here for you.

Dementia care from our specialist team

We are proud to be recognised as industry-leading specialists in dementia care, and we understand the importance of routine and familiarity when caring for someone with dementia. That’s why we’re here to provide person-centred care and support for you and your family.

All of our carers complete specialist dementia training covering the many variants of dementia, including Alzheimer’s, Pick’s disease and vascular dementia, enabling them to give you the right level of support and guidance throughout your journey.

There can often be a lot of uncertainty and anxiety for you and your family following a dementia diagnosis, but the Chigwell team are here to give you the information and support that you need so that, together with your family, you are able to continue to live comfortably in your own surroundings.

Elderly care tailored to you and your needs

As we get older, our minds and bodies can often become a little bit slower than they once were – but that doesn’t mean that your independence needs to be sacrificed. The local team can come to you and support you with whatever you need – whether that’s helping to prepare your evening meal or accompanying you to collect your weekly groceries.

You may be living with a progressive condition and you’d like a little more support, or perhaps you are a care-giver for your partner and you’re no longer able to support them anymore. Regardless of what it is that you need, we will work with you to provide a tailored care package that is designed with your independence, safety and comfort at the fore.

Respite care in Chigwell

If you’re caring for a loved one, we understand that sometimes you will need a little rest and recuperation. With Helping Hands, we are here to provide an ideal solution for when you need to take a break away. We’ll provide a seamless transition between carers, sometimes with as little as 24 hours’ notice, so you can rest easy knowing that your loved one is in safe hands.

You may be due to return home after a hospital admission and you’re not feeling very confident, or perhaps you’d like to take a holiday with your family but need a little extra support while you’re away. With personalised respite care packages from our Chigwell team, we can support you by giving you the care you need, for as long as you need it.

Fully trained carers to support you in Chigwell

Our carers really are at the very core of our company; without them, we would not have been providing industry-leading home care services to thousands of families across England and Wales for the last 30 years. Each of our carers possess qualities that cannot always be taught; their kind, selfless and compassionate natures are vital to enable us to provide person-centred care to all of our customers.

With thorough background checks – such as Disclosure Barring Service (DBS) screenings – and a fine-tuned recruitment process for each of our carers, we only employ the very best.

We are proud to be the only home care provider endorsed as a Centre of Excellence by Skills for Care, and we are also fully licensed by the Care Quality Commission (CQC).

Find out more about care in Chigwell

If you’d like to discuss live-in or visiting care options, you can arrange a meeting with the team by calling our customer care specialists. Our office is open to take your call seven days a week.

If you’d like to meet face-to-face, you’re more than welcome to pop in and see us at our branch on The Broadway, or we can meet you somewhere suitable for a coffee to discuss your needs in more detail; whether it is at a local café or your kitchen table.

Call us on 02087123933 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Chigwell to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 25 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 1 reviews

Our credentials

Our Chigwell branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Chigwell, 68 The Broadway, Loughton, Essex, IG10 3ST Show on Map

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