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Your nearest branch: Middlesbrough
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Lines open at 8:30 AM today

Existing customer
01642 049950
Your nearest branch: Middlesbrough
Speak to our team today

Lines open at 8:30 AM today

Existing customer
01642 049950

Branch Information

Cleveland is an area of hills and dales stretching from Vale of Pickering to the River Tees. Translated from Old English, the name literally means “land of cliffs” – a reference to the picturesque hills in the area.

At Helping Hands, we’re able to offer care to anyone living in Cleveland who is experiencing ups and downs of their own. Our carers provide a wide range of care services which are suitable for people with varying needs. Our visiting care is fully flexible to your needs, with visits starting from as little as 30 minutes per week. We also offer live-in care, which gives you a more comprehensive, round-the-clock package of care – ideal for those living with a complex condition. All of our services are independently regulated and monitored by the Care Quality Commission (CQC).

GET THE INFORMATION YOU NEED
Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in Cleveland

Our carers provide a wide range of support across Cleveland, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
  • Home care services available in Cleveland
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    GET THE INFORMATION YOU NEED
    Branch information

    View your local branches details including location, opening times and services offered.

    Understanding care costs

    Get a clear overview of costs and what affects pricing, so you can plan with confidence.

    Not sure what type of care you need? Request a brochure and read about our services in your own time.

    Supporting people living in Cleveland

    While we do not have a physical branch in Cleveland, care in the area is coordinated by our Middlesbrough branch, working with carers who support people across the local community.

    Susan Lawn
    Susan Lawn

    Branch Care Manager

    As Branch Manager it is my responsibility to ensure the safe and effective day to day management of the branch, providing guidance and support to...

    More about Susan Lawn
    Sarah Bankhead
    Sarah Bankhead

    Area Care Manager

    I've worked in healthcare for 16 years, starting as a domiciliary carer in Durham and gaining expertise in clinical and end-of-life care. Joining Helping Hands...

    More about Sarah Bankhead
    Matt Bristow
    Matt Bristow

    Divisional Director

    As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

    More about Matt Bristow
    What families say about our care
    CQC Logo
    Fully regulated care supporting Cleveland

    Care services supporting families in Cleveland are delivered by our Middlesbrough branch, which is fully regulated by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    High quality home care in Cleveland

    At Helping Hands Cleveland, we’re extremely proud to be able to offer first-rate home care services day in, day out. From your very first phone call to our friendly customer support team, every aspect of your support will centre around your personal needs, wishes and preferences. We can help you get to bed and get up at the times you wish, enjoy your favourite meals, host or visit loved ones whenever you like, keep up your favourite hobbies, and so much more. All of our carers are trained to support those living with complex conditions, such as types of dementia and advanced cancer, and can assist around the home with just about anything – including toileting, bathing, getting dressed, cleaning, laundry, mobility, and so much more.

    Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
    24/7 live in care support

    With live-in care, you’ll receive round-the-clock assistance from one of our expertly-trained carers who will come to live with you in your home and proactively support you to maintain your preferred lifestyle, routines and hobbies. Live-in care is becoming an increasingly popular alternative to residential care, as it allows the individual to remain in the comfortable, familiar surroundings of their own home and experience expert care on a one-to-one basis – without the stress of having to move. You’ll be able to see loved ones as and when you wish, and your live-in carer can even accompany you on days out in your community or to see loved ones.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    Why Helping Hands is better than a care agency in Cleveland

    Helping Hands aren’t a care agency, and we never use agency staff. Rather, as a private care provider, we employ all of our carers directly, which means we pay their wages, provide them with a pension and give them all the reassurances that they need in order to be able to prioritise your well-being. You won’t need to worry about paying your carer or arranging cover in case your regular carer needs a break, and you’ll never have any unexpected costs or hidden fees in your care.

    A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
    Qualified carers providing a variety of care services in Cleveland

    We’re extremely proud of our exceptional carers; they truly are our most valuable asset, and constantly go above and beyond to ensure every customer receives the exceptional support they’ve come to expect from Helping Hands. We’re very particular about who we recruit to our Cleveland care team – we only hire carers who possess a naturally kind and compassionate personality, and who share our company-wide family values. Every new carer must undergo numerous background checks before starting with us, so that we can be certain they’ll be a perfect fit for us and for you. They’ll enrol on our industry-leading carer training, where they undertake modules such as dementia care, moving and handling and mobility support, and will continue to participate in regular refresher courses to keep their knowledge and skillset up to date.

    Supporting communities across Cleveland

    Our carers provide home care in Cleveland and nearby areas including these locations.

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    Speak to our care team

    If you're exploring care options in oxford, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    01642 695241
    Branch information
    Address

    Suite 118-119 Cleveland Business Centre, Oak Street, Cleveland, TS1 1RQ

    Show in maps Cleveland Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed