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Lines open at 8:30 AM today

Existing customer
01332 417138

Lines open at 8:30 AM today

Existing customer
01332 417138

Visiting care and home care in Derby

Famous for its 19th century industry with some of the country’s first factories and spinning mills, Derby is the UK’s most central city. Nestled on the outskirts of the Peak District National Park, Derby is also home to one of the UK’s leading home care providers – Helping Hands.

With round-the-clock live-in care or casual visits, our fully-trained, fully-managed home care team are on hand to provide you with a companion dedicated to your wellbeing. With guaranteed CQC regulated cover, your carer will be available in a manner that suits your requirements to assist with daily tasks and help you pursue your hobbies & interests. As you build a relationship with your Helping Hands home carer over time, you will acquire a friend to accompany you throughout your routine and help you interact with your loved ones.

GET THE INFORMATION YOU NEED
Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in Derby

Our carers provide a wide range of support across Derby, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
  • Home care services available in Derby
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    GET THE INFORMATION YOU NEED
    Branch information

    View your local branches details including location, opening times and services offered.

    Understanding care costs

    Get a clear overview of costs and what affects pricing, so you can plan with confidence.

    Not sure what type of care you need? Request a brochure and read about our services in your own time.

    Supporting people living in Derby
    Carey-Anne Bebbington
    Carey-Anne Bebbington

    Branch Care Manager

    I lead the branch and community team to ensure smooth operations, compliance with CQC regulations, and alignment with Helping Hands values. I foster a positive...

    More about Carey-Anne Bebbington
    Matt Bristow
    Matt Bristow

    Divisional Director

    As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

    More about Matt Bristow
    Trish Ricketts
    Trish Ricketts

    Area Care Manager

    My role as Area Care Manager is to oversee the Central region, ensuring that new branches are set up safely and are providing a quality...

    More about Trish Ricketts
    What families say about our care
    CQC Logo
    Fully regulated care supporting Derby

    Our Derby branch is fully regulated and accredited by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    Home care in Derby

    Since our inception in 1989, we have been committed to providing high-quality home care in Derby and to thousands of families across the UK, enabling them to remain safe and independent in the comfort of their own homes. Our aim is to ensure that you are able to continue to live the life you want to lead; whether you enjoy going for a walk along the bank of the River Derwent or a cup of tea in Calke Abbey – we’re here to ensure that you can continue to do the things that make you happy, just with a little help along the way.

    Whether you need 30-minute drop-ins to help you prepare your meals or more complex support that involves PEG feeding or catheter management, our team providing home care in Derby and the surrounding area will work closely with you to build a personalised support plan that is focussed entirely around you and your needs.

    We understand that, regardless of their condition, everybody is different, and each have their own individual requirements. Here at Helping Hands we celebrate your individualities, and we are committed to giving you the encouragement, guidance and support you need to feel safe and independent at home.

    Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
    Live in care - tailored to your needs

    If you’re in need of more intensive support but moving into a residential home isn’t your preferred option, live-in care in Derby from the team is the perfect solution to ensure that you can remain in the place you know best without compromising on the support you need.

    With round-the-clock assistance and a detailed 24 hour care plan that is built around you, a live-in carer from our Derby team will get to know you and your schedule so that you can continue your day-to-day life with minimal disruption.

    Read more on what is live in care here.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    Why choose Helping Hands over a care agency in Derby

    At Helping Hands, we always keep the priorities of your care as our number one focus, and because we’re a private home care company rather than an agency we are committed to providing personalised care for every single customer. Our carers feel valued, which is crucial to them being so highly motivated to deliver the highest standards of care to our customers, every single day. Because we’re fully regulated by the Care Quality Commission and Care Inspectorate Wales, you can be confident in our consistent quality, and because we keep our service transparent and easy to follow you’ll never get a nasty shock for your cost of care when your bill arrives.

    Whether they’re training at our bespoke centre in Warwickshire or within one of our many branches across the country, all of our carers learn detailed skills in manual handling, mobility aids, first aid, dementia and safeguarding. As well as going through stringent background checks by our own Recruitment Team, they also complete regular refresher training to ensure that they adhere to the latest practices.

    As with any regulated care company, we are closely monitored by the Care Quality Commission (CQC) who make sure our service is safe, responsive and effective with both our policies and staff. We are also aligned with Dementia Action Alliance (DAA), Spinal Injuries Association (SIA) and the United Kingdom Acquired Brain Injury Forum (UKABIF) – all of which work to promote awareness and best practice of their respective conditions.

    A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
    Private care in Derby

    Using a private home care provider gives you much more control over the level and frequency of care you receive. At Helping Hands, we’re able to offer you flexible, bespoke care that is fully designed to match the needs of your condition – no matter how straightforward or complex they might be.

    Whether you require a few shorts visits a week or a live-in carer, temporary short-term assistance or a long-term care plan, our brilliant home care team in Derby will work with you to provide you with the perfect package of care to keep you independent and comfortable in your own home.

    Supporting communities across Derby

    Our carers provide home care in Derby and nearby areas including these locations.

    Local updates
    An older woman with glasses and light-coloured clothing sits at a kitchen worktop, smiling. Vegetables, including carrots and peppers, are on the worktop in front of her. Bright natural light fills the room.
    What Are the Different Types of Home Care in Derby?

    Our Home Care Services Available Helping Hands home care in Derby proudly offer home care...

    Read more
    An elderly man with white hair, glasses, and a beard smiles whilst talking to a woman outdoors, with greenery and colourful foliage in the background.
    What Home Care Is Available For The Elderly In Derby?

    Our Home Care Services Available For The Elderly At Home With over three decades of...

    Read more
    Two people sit outside at a table, smiling and painting on a small easel together. There are glasses of water on the table, and greenery surrounds them, creating a relaxed, creative atmosphere.
    How To Get Home Care In Derby

    The Home Care Services We Provide If you’re determined to remain in the home you...

    Read more
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    FAQs

    Home care in Derby is a suitable option when daily tasks become challenging but moving away from home is not desired. This may include support with personal care, household tasks or companionship. Derby home care supports independence while providing reassurance for individuals and families.

    Home care costs in Derby will vary depending on the level and frequency of care required. Helping Hands Derby offers a free assessment to understand your needs before providing clear pricing. This ensures you only pay for the care you need.

    Yes, home care in Derby can be adapted if your needs change. Whether you need additional support following illness or reduced care as confidence grows, your care plan can be updated. The Derby team regularly reviews care arrangements.

    Care in Derby can often be arranged within a few days of your initial enquiry. In urgent cases, Helping Hands Derby may be able to start care sooner. Once your assessment is complete, we confirm a suitable start date.

    Home care in Derby begins with a free home assessment carried out by our local team. We take time to understand your routines and preferences before creating a personalised care plan. Once agreed, we match you with a suitable carer.

    All carers providing home care in Derby are fully insured, bonded and employed by Helping Hands. They receive professional training and ongoing support to ensure safe and reliable care.

    If your regular Derby carer is unavailable, Helping Hands will arrange an alternative trained carer. Our Derby team aims to maintain continuity and minimise disruption to your care.

    Speak to our care team

    If you're exploring care options in oxford, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    01322 771985
    Branch information
    Address

    Helping Hands Derby, 31 Shardlow Road, Alveston, Derby, DE24 OJG

    Show in maps Derby Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed