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Locally managed service

Doncaster

Little and often, companionship to nursing. With branches nationwide.

Doncaster

This branch covers where you need care:

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To learn more about how we can help call

01302 517 345 *If you are an existing customer, please use the branch phone number

Branch address

Gresley House, Ten Pound Walk, Doncaster, South Yorkshire, DN4 5HX (see on maps)

Visiting and live-in care in Doncaster

Rich in history dating back to the Roman times, Doncaster has lots of surprises in store for anyone visiting the south Yorkshire town. Holding the St Ledger, the oldest horse race in the world that dates back to 1776, and being the home of the UK’s only polar bears at Yorkshire Wildlife Park, there is so much to take in that it will take you several days to see and do everything that this historical town has to offer. And to add to its accolades, Doncaster is now home to one of Helping Hands’ newest branches.

Offering home care to anyone in need of extra support to live independently, the team cover care in Armthorpe, Bentley, Doncaster, Old Cantley, Sprotbrough, Warmsworth and the surrounding areas.

Meet the team

Laura Wray

Meet Laura Wray, our Branch Manager, Doncaster

"I am responsible for the smooth efficient and day-to-day management of the branch of Helping Hands here in Doncaster. My main role is to oversee, guide and support my team to provide an exceptional service to all our customers and employees.

"I was inspired to join the care industry fresh out of university, not really knowing what direction to take in my career when a personal experience of caring for a loved one sparked my desire to continue to support people and offer that love and care when people are dealing with health or care concerns. I use this experience to inspire, drive and shape my approach in managing my team to be the best we can be, caring for our customers exactly how we would our loved ones. This helps drive our service to go above and beyond, providing precious memories, support and moments of kindness for our customers. Encouraging this within our team and leading from the front with this means at Helping Hands, we can provide an exceptional service and a great rewarding place to work together."

Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Burke

Michelle Burke

Live-in Area Care Manager, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Respite Care

Other services we provide at this branch

Regular support with visiting care in Doncaster

Home care doesn’t necessarily mean that you need support with personal care and your mobility – it may just be regular visits throughout the week to assist you with the housework, taking out the bins and getting to and from appointments. Or it may just be someone to sit with you to keep you company, or perhaps take you out for the afternoon to Cusworth Hall or for stroll around Doncaster Market.

We’re very much believers in supporting the individual to achieve what they want to in life so that they can live as independently as possible in a way that is meaningful to them. What we won’t do is take over and do everything for you; we’ll take the lead from you and work with you to create a support plan that is tailored to your needs and preferences.

24-hour support with live-in care

For those with more chronic health conditions, you may want to opt for live-in care, where a carer lives with you in your home to provide constant assistance and reassurance to you when you need it most. As well as assisting you with washing, bathing and continence care, your carer will make sure that everything is done just how you like it, so you get up in the morning when you want to and spend the day how you like, rather than having set times to do things.

Our live-in care managers will carefully match you with a carer that has experience in your health needs but who also has a similar personality and interests as you. That way, you gain so much more than just someone who cares for you; you will mostly likely gain a friend that you can grow to rely on and trust.

Live-in care isn’t just for individuals living by themselves; we can support a couple who both require additional assistance at home, enabling both of you to stay living together in your home that you may have lived in for most of your life.

Domiciliary care in Doncaster

Being able to be in control of your care is extremely important, and that’s why lots of our customers opt for domiciliary care (also known as home care). This type of care is completely flexible around you and adaptable to your needs, allowing you to receive support when you need it but also keep to your routines and timetables that you may have had for years.

Our carers can support you with preparing meals, going shopping, getting in and out of bed and personal care, as well as keeping your plants watered and your beloved pet fed and walked. They will also do activities with you if you wish, so if you have a favourite dish that you like cooking from scratch but struggle to stand for a long time or your arthritis means you can’t grip utensils properly, we’ll assist you to continue doing the things that you love.

Dementia care that provides reassurance for you all

When creating a dementia care support plan, we keep in mind that the individual and their loved ones need support because dementia doesn’t just affect the individual. When coming to terms with your diagnosis, we can help you to live well with dementia, instead of ‘suffer from’. We’ll assist you with keeping to your routines and helping you with friendly reminders such as remembering to wear a coat if you’re going for a walk or keeping hydrated throughout the day. And as you progress into the later stages of dementia, we can start to provide round-the-clock support in the form of live-in dementia care, giving all of you peace of mind that your loved one has regular assistance and is able to live safely in their own home.

Extra assistance with elderly care in Doncaster

Just because you’ve reached your senior years and need a little helping hand here and there, it doesn’t mean that you need to move into residential care and leave your home. With elderly care from our Doncaster team, you can maintain the familiarities of your home with support little and often to suit you, so that you don’t have to worry about the stress of moving into a care home.

We will create a package of care that’s bespoke to you so that you can still live independently and keep up with your friends in Doncaster and walking to the local shops to collect your daily newspaper, just with a little extra help perhaps with the cleaning or changing the bed sheets. And you don’t necessarily have to call your carer a ‘carer’ – feel free to call them your support work or personal assistant if that suits you better.

Take a well-earned break with respite care

Having time to rest and relax is vital for everyone, but for someone caring full time for a loved one, it is more important than ever. Having time away can help to restore you both physically and mentally and enable you get the time away that you need. Whilst you take a step back, respite care can be put into place to maintain your loved one’s exiting routines and provide the same level of care that they are used to until you return.

You may want to take a break together with your loved one but are worried about getting there without additional support and also having help whilst you’re there. Our carers can accompany both of you on holiday, so you can both enjoy a proper break together without being too concerned with your care needs because your carer will be there to take them on for you.

Friendly and empathetic carers across Doncaster

We take considerable care and effort when recruiting our carers because we are trusting them to provide support to our valued customers in their own homes. The key qualities we look for are empathy, kindness and true compassion to support other people in their time of need. We have abided by this philosophy since our inception 30 years ago, and it has not failed us yet.

Once selected, all of our new recruits have thorough background checks, including an enhanced Disclosure Barring Service (DBS) screening, and all of their paperwork and pay is dealt with directly by us instead of a care agency where the customer would be expected to do this themselves. To make sure your carers have the correct knowledge and skills, we also provide award-winning training to all of our new and existing carers, covering topics such as dementia, personal care, medication, first aid, safeguarding and manual handling.

As a reputable home care provider, we are fully regulated by the Care Quality Commission (CQC) who monitor the quality, safety and efficacy of care throughout England. Adhering to these high industry standards ensure the care you’re receiving is of an exceptional quality and ultimately delivering what we say we are going to deliver.

Find out more about care in Doncaster

If you’re considering care for yourself or perhaps a loved one that lives in or around Doncaster, call our friendly colleagues in our customer care team. They will be able to listen about your current situation and offer a suitable solution, as well as booking a home visit with a member of the local Doncaster team, who will be able to get to know you better and create a person-centred support plan for you.

Call us on 01302 517 345 Talk to us on live chat Request a call back

Our credentials

Our Doncaster branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

Gresley House, Ten Pound Walk, Doncaster, South Yorkshire, DN4 5HX Show on Map

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