Personal Care in Durham

As the Branch Care Manager, it is my responsibility to oversee daily operations, ensure compliance meets the standards expected and that we deliver high-quality, bespoke care and customer satisfaction.
I have 10+ years' experience in healthcare which has allowed me to support numerous different individuals with diverse needs, conditions, and challenges. As a local woman, I'm passionate about investing in my community around me and leading with our foundation of kindness which fuels my dedication to deliver excellence in the care and support we provide keeping our customers at the heart of everything we do. It is important to me and my team to ensure we maintain the values of the company and always promote our customers' independence to enable them to remain living within their own homes. Outside of work, I'm a proud mum to a bright 2-year-old boy. We enjoy UK and global adventures, cooking, and crafts together.

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share the same vision! We believe that life is better at home and we strive daily to make this happen and to offer our customers a five-star service.

We pride ourselves on our 'love our carers' mantra, and we know how important it is to give thanks and recognition to our front line workers. We are always learning and building upon our success.

I spend my spare time with my husband and my son; we enjoy family orientated activities as well as lots of sunny holidays!

My son has multiple disabilities and that is the main reason I chose the care sector as my vocation. I have utilised my own personal experience as I know first hand how important having the right care in place is, that is why my son is a customer of Helping Hands.

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the highest levels of care are being delivered to our customers on a daily basis. We have a large branch network equipped to deal with all your hourly care needs, and I am also the Registered Manager with the Care Quality Commission (CQC) for our live-in program, where we are set up to support you on a more permanent basis.

I am inspired on a daily basis by the true lengths my colleagues go to, to ensure that customers can continue to live long, healthy lives from the comfort of their own homes. This is one of the main reasons that inspired me to join care.