'Reviews for Home Care in Exeter
and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
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The care is for my mum we had previous care and got took over by helping hands and was definitely a way better care all round it has given my dad and my family a better outlook on things as mum’s now doin so much more than she used to do not stuck inside all the time she goes out on day trips which she really enjoys and gives us abit of a break which is nice and sometimes much needed if she can’t go out she will do other things at home like get her nails painted or hair done stuff like that. If ever we have a problem or a question we only have to pick up the phone and they are more than happy to help and you don’t feel awkward to ask anything very helpful and friendly if anyone was asking about care I would highly recommend helping hands 100% there a lovely bunch of people and mum and dad have came really close to some of them which is nice to see and they go above and beyond for my mum which is very much appreciated great carers and a really good management that helps run a great service and always there for us.
The lady that visited our parents home, was very efficient and empathetic, and passed on our details to her colleague, who then called us to help with our enquiries. The lady who called round was called Lottie, and we felt our parent would be in safe hands if we choose this company to manage care.
Our carer team has proved to be both reliable, personable, proficient, and pleasant., and empathetic to Gillian’s needs. We are being well served both by the team and the office support staff.
The team are friendly and they always try to accommodate any changes.
All the girls I have had have been very pleasant and helpful. I now have a regular Carer for my husband two mornings a week, which is great, because, as he has Alzheimer’s, he is unable to give instructions himself, and she is now familiar with the routine. All the girls have been on time, and are in communication with the local office, which is run very efficiently.
They listen when changes are needed. They mostly stick to the Rotas in a timely manner
Because Helping Hands are very professional & do not discriminate. They go out of there way to help wherever possible.
Because they are always willing to listen and help me to maintain my progress and not feel useless.
The carers, in particular Amanda, are wonderful with mum and the office are very supportive if any amendments or help is required. Thank you
No complaints, you’ve been great!
Very helpful information. Lots of sensible questions.gave quote for price.
I have nothing but praise for the carers who look after me. The system seems to work very well for me. I do have a lot of concern about the future as there is so much turnover of staff. I do not think enough thought is given to the amount of travelling involved in the carers’ work. They are not paid for this time and they are not given paid breaks either, which makes me question the legality of their working conditions. Driving around the area where I live can be quite exhausting because of the traffic. They are often not given realistic timeframes to work within to get to their clients. These kinds of things must add a great deal of stress to their work. I’m not sure whether carers are allocated shifts which minimise their travel. Perhaps if this were taken into account, there might be less turnover of staff.
Every one does their best
all the carers helping hands have provided for my mum have been excellent, I am happy to leave her in their hands for a few hours knowing she will be well looked after
We are really pleased with the care Mum receives as most of the carers give her real attention and care. The reason I didn’t score a perfect number was that occasionally some carers have been late or not quite thorough enough. However, all have been very polite and courteous which is wonderful.
A very friendly and efficient approach when answering all my of questions over the phone.
Alex gave me lots of info in a clear and concise way. He answered all my questions. He rang back very quickly with an appointment and told me exactly about cost. All of which was very helpful.
Reliable and professional, no experience for myself but my mother