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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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01753942185 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in care and visiting care in Hayes

With a history dating back to over a thousand years ago, the West London town of Hayes has a whole host of interesting facts attributed to it. These include being the UK headquarters for some of the biggest names in retail such as Heinz and Fujitsu and was also the former home of EMI Records. The town’s name is famously inscribed on the back of all of The Beatles’ records before EMI Records moved. As well as its famous links, Hayes is also home to a team of Helping Hands carers that offer support for a variety of different care needs across the area.

The team of dedicated carers create personalised care packages to suit each individual. They are able to offer support across Eden Park, Hayes, Keyes, Southborough and the surrounding areas.

Meet the team

Meet , our Branch Care Manager, Hayes

As a Branch Care Manager, it is my responsibility to ensure that I lead my team to provide the best excellent service needed by our customers, focusing on a person-centred approach and maintaining compliance with regulations. I believe that providing training and education to all my team is the core to secure that the highest standard care our clients deserve is met. As a manager I keep myself motivated and always have a good attitude, which makes me a realistic person who can maintain a professional and flexible approach to the demands of our service. I am passionate about working with people and the services we provide at Helping Hands. It is my joy to be part of people’s growth and development and helping them to live independent, secure, safe from harm and making a positive difference in their lives. I have always shown great flexibility to meet their needs, sometimes at short notice which shows the unpredictability of managing vulnerable clients. In my spare time I like to travel and see new places, weekends away, especially by the beach, which is my favourite place to be. I also like to go to the cinema, meals out, art events, theatre and spend time with the people who are important to me.
Immaculate Song

Immaculate Song

Area Care Manager, South East

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Matt Bristow

Matt Bristow

Regional Care Director, South East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Visiting care across Hayes

Since our inception in 1989, we’ve been providing person-centred home care for thousands of people across the country to enable them to stay in the comfort and familiarity of their own home. The team are committed to continuing this expert service to enable people across Hayes to have a high level of care delivered to them while they’re at home.

Covering everything from personal care, toileting needs, mobility support, help with light housework duties and cooking, visiting care is designed to fit in with your daily routines and schedule so that you don’t have to choose between living at home or moving into residential care.

As well as supporting you with practical tasks and physical aid, our carers are also there to listen to you and be a friendly face that you can get to know and trust. So, if you struggle to get to the local shops and need someone to accompany you there, our carers will travel with you and even go for a cup of tea and slice of cake with you, so that you can have a chat about the local news, your family or even the weather.

Constant, round-the-clock support with live-in care

The great thing about live-in care is that you’re able to stay at home either by yourself, with your partner or your beloved pet, whilst still receiving the highest level of care available. So, if you have medication that you need support with throughout the day and night but don’t always want to rely on your partner to help you, a live-in carer will be there when you need them and provide unintrusive support to suit you.

What’s more, your carer is completely dedicated to you. They don’t have to leave to tend to other customers and they are not under strict timings like in a residential care setting. They’ll be there whenever you need them and will know everything there is to know about your care. So, if you like to get up at a specific time every day or have certain preferences when it comes to your meals and drinks, your live-in carer will quickly get used to your routines and have everything just how you like it.

Furthermore, we’ll work with you to find the very best carer suited to our interests and personality. That way, you can both get to know each other and enjoy some of your favourite past times together, which could be anything from jigsaw puzzles, tending to your garden or even going for a stroll around Barra Hall Park.

Discover more on what is live-in care here.

Domiciliary care that suits you

Traditionally known as visiting care, domiciliary care allows you to make the decisions about your own care, so that everything is tailored to you. It can be quite difficult to admit that you need a bit of extra help, so having the choice and autonomy about how your care is delivered and when means that you still retain your independence, but with a little support.

Covering a whole host of different conditions such as cancer, dementia, multiple sclerosis, Huntington’s, Parkinson’s and many more, domiciliary care can be provided for anyone over the age of 18 all the way up to 100 and beyond. So, if you’re in your younger years and want to keep up to date with the latest celebrity goings-on, we’ll match you to a carer that is slightly younger too so that you can feel comfortable with someone that’s closer to your age group.

Dementia care from our friendly and understanding team

Dementia covers a variety of different conditions that affect each person in their own individual way. From Pick’s disease to Alzheimer’s, there are over 100 different types of dementia that all generally affect behaviour, memory and cognition, which can often be confusing and difficult to manage for both the individual and their family. But dementia care from the Hayes team can put your mind at ease, knowing that you’re in safe and professional hands when it comes to living with your condition.

We understand how important it is to keep to a routine and maintain familiarity for someone with dementia. That’s why we’ll ensure that you have the same carers to support you, so that you can get used to a friendly face and build up a rapport with them.

Extra support with elderly care

Growing older needn’t be a difficult time, especially if you have the help and support of a carer from the team. Friendly and professional, they’ll be there whenever you need care for your personal needs or for extra help around the house if you’re starting to struggle to get everything done to keep your home clean and tidy.

Elderly care is created entirely around you and can either be little or often, depending on your needs and requirements. So, if you need someone to do the vacuuming once a week or several calls a day to help with personal care and other jobs around the house, we’ll arrange for the right level of care that you need to stay happy and comfortable at home.

Respite care for your short-term needs

Care needs can arise at any given time, often with little or no warning at all. If this occurs for you or the person you provide care for, respite care could be a great solution for you at a time of crisis. Often on the same day as your enquiry, we can swiftly put a fully-trained carer in place to make sure you or your loved one has everything that they need.

If you want to take a short break to recharge your batteries after permanently looking after a relative but don’t want to leave them without support, respite care from the Hayes team will provide you with the reassurance that you need to know that your loved one is in safe hands. Whilst you’re away, we’ll make sure that we keep to the same routine that you currently have in place and leave everything just as you left it for when you and your loved one are reunited.

Expertly trained carers in Hayes

Regardless of whether the individuals we employ to become cares have experience in the care industry or not, we look for people who are kind, compassionate and will go the extra mile for their customers. It’s these qualities that make our carers some of the best in the field. Paired with award-winning training that covers personal care, dementia, manual handling, medication and more – it allows us to guarantee that you will always be in the best hands with our brilliant carers.

As a national provider of home care, we are closely monitored by the Care Quality Commission (CQC), who ensure we follow the safest and latest practices and that our services our responsive and effective. Being regulated by the industry leading body means that we will always deliver what we say we will deliver and have only the best solutions for all of our customers.

Find out more about care in Hayes

If you’d like to discuss yours or your loved one’s care needs further, please don’t hesitate to contact our friendly advisors. Our phone lines are open seven days a week.

You can also pop in and visit the team at the branch on Walden Parade in Bromley, Monday to Friday any time between 8:30am and 5:30pm. They’ll be happy to discuss the different care options available to you, or even arrange to come and visit you in your own home.

Call us on 01753942185 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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