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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Helping Hands in Knowsley is a team of professionals you can rely on to provide the very highest standard of care, as little or often as you need it. All of our staff undergo rigorous training and are expected to deliver our home care services in line with our values of kindness, compassion and empathy. Our branch is regulated by the Care Quality Commission (CQC), so you can feel assured that your loved one will be receiving support in the most capable hands.

Our team of compassionate and dedicated carers based in the heart of Knowsley can provide support in Knowsley, Kirkby, Prescot, Eccleston, Windle and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01513915043 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in and visiting care in Knowsley

Despite being Liverpool’s smallest metropolitan borough, over 7 million people live just an hour’s drive away from the village of Knowsley. Within this densely-populated area is a Helping Hands branch providing industry-leading care to the homes of adults throughout the local community.

Whether you need a couple of short visits per week or on-going live-in care, we can offer a care plan to keep you happy, safe and well looked after in the comfort of your own home.

Meet the team

Gill Walters

Meet Gill Walters, our Branch Care Manager, Knowsley

My role as Branch Care Manager for Helping Hands, Aintree, is to provide support for my customers and carers. I am responsible for ensuring the highest standards of compliance, customer care, safety, and business management. I take pride in highlighting the importance of showing care, kindness and consideration in all aspects of our business. I ensure we adhere to all CQC regulations for both my customers and carers. I joined Helping Hands as I wanted to make a difference to the care people receive. I was driven by the poor care my grandad received many years ago. I have two children aged 13 and 8 who keep myself and my husband very busy with their various different sports 5 times a week. I’ve recently started playing netball for my local team, and in my spare time we love going to the pictures; it is one of my favourite things to do. I love live music and going to concerts and have seen U2 live over 10 times!
Louise Bradley

Louise Bradley

Regional Care Director, New Branches

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting home care in Knowsley to suit your routine

Our home care plans start from just 30 minutes all the way through to full day sits and overnight stays. Carried out in your home, our aim is to ensure you remain independent and comfortable with very little disturbance.

Visiting care can cover a whole host of areas, whether you need help with personal care or hygiene, or need some support in your home after a stay in hospital. Our Knowsley carers can help you with:

  • Mobility support – Helping you mobilise with Zimmer frames and hoists; we’re also here to support you with trips into the local community.
  • Medication administration – Ensuring your medication is taken on time and you’re safe when swallowing tablets.
  • Household duties – Cleaning and cooking, keeping your home safe and hygienic.
  • Personal care – Helping you wash and dress, while giving you privacy and space.

Live-in care for your reassurance

Over time, you might feel that you need extra support, or you might feel your friend or family member is struggling to cope. With live-in care you can rest assured that our fully-trained, compassionate carers are on hand to help around the clock.

We understand welcoming a new person into your family home can be daunting, that’s why our local managers handpick a carer to suit your needs, requirements and personality.

From companionship to palliative care, our aim is to ensure you’re safe and at ease in your own home. We’ll even help with household duties and pet care.

Domiciliary care in Knowsley

Moving out of your home can be a daunting experience, especially if there are alternative options. Domiciliary care, also known as home care is a great option for those wanting to remain in their own home. Our bespoke care plans are built by and around you, meaning our team will provide care whenever you require, no matter your condition.

It could be help with household duties, including laundry or gardening, or medication assistance, making sure you take your tablets on time. Either way, our professional and dedicated Knowsley carers are available to support you and your family.

One-to-one dementia care from our specialists

Your loved one might forget to take their medication or to have a meal, or they might be prone to moments of disorientation while going about their usual activities. We appreciate finding the right level of care can be difficult.

Our carers’ flexible approach means the care your loved one receives can be altered accordingly, giving you peace of mind throughout the process.

Elderly care for you or your loved ones

Do you or your loved one often forget to take medication? If so, elderly care is a great option, giving peace of mind for both you and your family. You might just need help dressing in the morning, or a helping hand at the local shops, whatever your needs, we’re here.

Accepting someone new into your home can be difficult, we understand. But our trustworthy and compassionate carers are able to support you as regular as you require, not matter your condition.

Respite care from the Knowsley branch

If you’re constantly caring for a loved one or friend, it’s likely to have an impact on your emotional and physical wellbeing. If you’re starting to feel overwhelmed, short-term relief will enable you to rest and recharge.

It’s understandable that you’ll be worried about leaving care to someone new, but our Knowsley carers will make sure your routines are followed closely so your loved one always receives a consistent level of care, whilst still living in their home.

Respite care can be used for several reasons, such as other family commitments or emergencies which require your attention. We’re even here to support you after a hospital stay, ensuring you’re safe and stable in your own home. Whether it’s for a couple of days or a few weeks, respite care is always carried out on your terms.

Fully-trained, reliable carers in Knowsley

We’re fully committed to providing the Knowsley area with the highest level of care possible. Our carers go through award-winning training to make sure they all have the right skills and capabilities before they start working in your local community.

Regulated by the Care Quality Commission and endorsed by Skills for Care means that all our carers follow the most up to date practices in their work and go through thorough background checks.

We also provide ongoing training in specific areas such as dementia care, allowing our Knowsley team to learn something new or improve their existing skills on a regular basis.

Discuss your live-in care or visiting care needs at our Knowsley branch

There’s plenty to think about when deciding on the right care for your or your loved one’s needs. You can visit the team on Beckfield Road  Monday to Friday, 8:30am to 5:30pm (excluding bank holidays).

Or if you’d like to discuss your home care options and set-up a meeting with the team at a time and place that’s convenient to you, please get in touch with us.

Our phone lines are open 7 days a week.

Call us on 01513915043 Talk to us on live chat Request a call back

Our credentials

Our Knowsley branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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