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CQC & CIW Regulated
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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Our Helping Hands home care team in Luton are a selection of compassionate individuals willing to take the lead in the delivery of your care. With kindness at the heart of what they do, they build on this foundation with exceptional training and development in line with the standards set by the Care Quality Commission.

The team of carers go to tremendous lengths to ensure their customers receive the very best care and are able to provide support in Bury Park, Caddington, Dunstable, Luton and the surrounding areas.

This branch covers where you need care:

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01727702376 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Luton

Nestled between the beautiful Chiltern Hills in the Bedfordshire countryside and the famous location of Henry VIII’s marriage annulment to Catherine of Aragon, Luton has a historical background that dates back hundreds of years. This delightful area of the UK has some wonderful things to offer, including a team of dedicated carers from the local branch of Helping Hands.

Whether you require a check-in from a companion little and often, or 24-hour assistance, we can provide a fully-trained carer to provide visiting or live-in care within the comfort of your own home. Every customer has a carer matched to them based on their interests as well as their needs, to ensure they are receiving support from somebody who can understand their routine and provide the level of compassion needed to keep their wellbeing at its best.

Meet the team

Karen Lane

Meet Karen Lane, our Branch Care Manager, Luton

Hello, I am Karen, the Branch Manager for the Saint Albans Branch. My responsibility is to oversee and set up Care Packages in our local area and to ensure that we are delivering the very best care at all times ensuring our customers remain safe and independent in their own homes. It is important to me and my team to ensure that we provide tailored packages to suit our customers' needs and in turn develop a strong working relationship between our team and the customers. I was born in Ireland and moved to the UK in 1997. My passion to work in the care sector has come from experience from a young age as my mother was very sick. When my son was born, he was taken to Great Ormond street where he was an ongoing patient for sixteen years. Thankfully my mum and son are both thriving. This, in turn, has given me the drive to want to help others and improve quality of life. I enjoy swimming and dog walking on my free time.
Jacqueline Wilson

Jacqueline Wilson

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Regional Clinical Lead, East

Regional Clinical Lead, East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Regular visiting care in and around Luton

With over 30 years’ experience in the home care industry, we understand what it takes to provide person-centred care without compromising your independence. The team will adapt around your preferences and requirements – whether that’s popping in once a week to help you keep your house clean or calling several times a day to help administer your medication and make a cup of tea.

Offering care for a variety of conditions such as Parkinson’s, multiple sclerosis, cerebral palsy and complex neurological and spinal injuries – our expert carers look after anyone from age 18 all the way up to 100 and beyond. Delivering care in a flexible, efficient and friendly manner, the team will cater to you and tailor your package of care to suit you.

And being a carer doesn’t just mean looking after your practical needs; care from Helping Hands also accommodates your mental wellbeing too. So, if you have a passion for animals and want to take a trip to Whipsnade Zoo, then we’ll accompany you and make sure you have an amazing day out spotting lions, tigers and giraffes.

Live-in care that provides peace of mind

When you’re considering your care options, it can be quite a daunting prospect, especially if you don’t want to leave your home. And with live-in care from Helping Hands, you don’t have to. We can arrange for a live-in carer to be there for you when you need it most – whether you’re a young person living with an acquired brain injury or in your senior years living with advanced Alzheimer’s.

The great thing about live-in care is that we’ll work with you to decide on the perfect carer for you. If you’re a retired seamstress or tailor, then we’ll do our best to find someone who’s worked in the fashion industry or has a love for clothes.

As well as having someone on hand round-the-clock, live-in care also allows you to keep your existing routines with your social circles, family and life choices. If you need extra support to attend a family celebration or go on a shopping trip to The Mall in Luton, we’ll be there every step of the way.

Read more about what is live in care here.

Better than a care agency in Luton

Helping Hands are a private home care provider, rather than a care agency. This means that we employ our carers directly, allowing them to use their time and energy by giving you the very best possible care in your home. Often, care agencies will ask you to handle payments to your carer, and will give you care plans that involve a number of unexpected fees and costs. We’re completely transparent about all of our prices and what our live-in care service entails, and we won’t burden you with mountains of paperwork or confusing admin. We want your care journey to be as straightforward and stress-free as possible.

Domiciliary care that allows you to retain your independence

Domiciliary care puts you back in control of your care in the comfort of your own surroundings, without having to adhere to strict timetables. Even if it’s just an extra pair of hands to help you plant new seedlings in the spring or assistance getting to and from the shops – domiciliary care is tailored entirely around you.

Seeing a familiar face every day or once a week can really help with your emotional wellbeing and can also be a great source of companionship. With visits starting from as little as 30 minutes per week, we’ll meet with you to arrange a care plan perfectly suited to you.

Specialist dementia care

Dementia presents itself in a variety of different ways and as a dementia care specialist, we’re equipped to help you deal with this unsettling condition – whether that’s Pick’s disease, frontotemporal dementia or Alzheimer’s. As well as supporting you with the challenging symptoms and changes in behaviour that can accompany some types of the condition, we’ll also be there for you and your family, providing reassurance and professional care.

Being diagnosed with dementia doesn’t mean that you have to give up all that is dear to you, including the home that you have lived in and loved for years. Home care allows you to stay in familiar surroundings whilst receiving care that it built entirely around you.

Respite care for short-term breaks

Being a full-time carer is a huge commitment and when you need a break from time-to-time, you can rest assured that we will provide excellent respite care for your loved one. Before you take time for some well-earned rest and recuperation, we’ll work with both of you to ensure everything fits in with your current care routines.

We understand how quickly care needs can sometimes arise, particularly if your regular carer needs to tend to an emergency or you’re being discharged from hospital and need extra support at home. The team will aim to swiftly provide care that caters for all of your needs – sometimes within 24 hours of your initial enquiry. We pride ourselves on being able to put high quality care into place that suits you, that won’t intrude, encroach or meddle with your existing routine.

Our expertly trained carers based in Luton

For over three decades, we’ve provided high quality care across the country and our industry-endorsed training means that we are able to train our carers to the highest standard. Complying with modules such as first aid, safeguarding, manual handling, dementia and medication – our carers are fully equipped to support customers across the Luton area, regardless of their condition or care requirements.

And because our carers are directly employed by us, it means that we take all of the hassle out of any paperwork you may experience with care agencies and are supported by carers whose backgrounds are fully check by the Disclosure Barring Service (DBS).

From our family to yours, Helping Hands is dedicated in providing only the very best in person-centred care. We’re regularly inspected by the Care Quality Commission (CQC), who make sure that we’re providing a regulated, safe and effective service to all of our customers.

Find out more about care in Luton

If you’d like to discuss your home care options and set up a meeting with the team, please get in touch with us. We’re here to take your call seven days a week.

We can also arrange for a member of the team to come and see you at a time and place most convenient for you – either in a local café, shopping centre or even in your front room.

Call us on 01727702376 Talk to us on live chat Request a call back

Our credentials

Our Luton branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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