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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Our home care team in Mansfield are dedicated to providing an industry-leading standard of care for adults of all ages. With regular, ongoing training and Care Quality Commission (CQC) regulation, we ensure that every customer receives exceptional care that enables a safe and fulfilling lifestyle at home.

With a full team of dedicated and compassionate carers, we cover home visits in Forest Wood, Kirkby-in-Ashfield, Mansfield, Pleasley, Rainworth, Ravenshead, Selston, Shirebrook, Sutton-in-Ashfield and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01623 542 430 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting and live-in care in Mansfield

As Nottinghamshire’s largest Market Town, Mansfield has a variety of things to offer – from relaxing walks around Sherwood Forest to an array of shops to browse down the popular Leeming Street – there really is something for everyone. Not forgetting the famous market in the heart of the town, Mansfield also offers visiting and live-in home care from the team at Helping Hands.

Enhancing your independence is our priority, which is exactly what the team can provide with either live-in or visiting care that works for you, around you.

Meet the team

Naomi Douglas

Meet Naomi Douglas, our Branch Care Manager, Mansfield

My role as branch manager is to ensure that the branch runs as smoothly as possible and that my staff team provide an outstanding quality of care for our customers. I deal with all the compliance and CQC regulations of the business, as well as developing the company with new business and maintain the packages currently in place. I joined the care industry at eighteen years old and since have worked my way up the carer ladder to where I am today. This has enabled me to see care from all different aspects of the job, from providing good care myself to people, to moving into the management side of care. I have worked in a variety of care settings including learning disabilities and mental health services, to child services and the elderly. I feel at Helping Hands that we provide a can-do attitude towards our services and customers, which enables many of our customers to continue living in the home they love, with a person-centred approach around their individual needs. My team of carers are all highly trained and each one can add that personal touch to the customers’ needs and wishes. In my spare time you will find me spending time with my horses, either knee deep in mud, or enjoying the sunshine. I also have two children, and I enjoy sports so if I’m not out doing my own hobby you will find me either stood next to a football pitch, boxing ring or ice-hockey rink.
Monica Ahir

Monica Ahir

Regional Care Director, Central

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Trish Ricketts

Trish Ricketts

Trish Ricketts, Head of Care

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareElderly CareRespite CarePalliative Care

Other services we provide at this branch

Visiting care in Mansfield to suit you

Since 1989, Helping Hands has been providing care to thousands of families across England and Wales, keeping them safe and looked after where they feel most comfortable. The team will do exactly that – arrange visits to suit you but also enable you to feel looked after and happy in your own home.

With all of our carers completing mandatory, in-house training, we can ensure that you’ll get the right type of support – whether that’s someone that pops in once a day to accompany you on your daily walk or if you need several visits to help you get in and out of bed. We want to ensure you’re looked after with dignity and with you at the reigns.

We cover a variety of different conditions including dementia, Parkinson’s, cerebral palsy, multiple sclerosis and many more. And it’s not just the practical elements that the team will help with; it’s the emotional aspects of care we’ll support with too, so you’ll always have a friendly face to look forward to seeing.

Live-in care to fully support you in Mansfield

If you live either by yourself, as part of a couple, or even with a feline or canine companion, a live-in carer can fit in with your life seamlessly without you having to change any of your routines or plans.

As the name suggests, a live-in carer will live with you in your property to ensure that you have everything you need to remain independent in your own home. Providing reassurance around-the-clock, live-in care is ideal if you have more intensive care needs but don’t want to compromise on your autonomy and freedom.

We’ll work with you to find the right person for you – so if you’re a retired zoo keeper, then we’ll do our best to find a carer that has previously looked after animals too! A live-in carer is so much more than just someone that helps with your personal care or getting dressed in the morning; they’re someone that can become more like a member of your family.

Better than a care agency in Mansfield

Helping Hands aren’t a care agency, and we never will be, because we want our customers to be completely confident that they can expect certain standards from us. When you partner with an agency for your home care, you’ll often find yourself being subjected to unexpected costs and hidden fees that weren’t detailed in your initial contract. With Helping Hands, we’re always completely upfront about exactly what our care costs, and we’ll never burden you with extra payments or unwanted paperwork. Our priority is making sure your care journey is as smooth and straightforward as it possible can be.

Domiciliary care to enable your independence

Domiciliary care allows you the choice of how and when you receive your care, as well as the intensity and duration of your visits. Also known as visiting care, we’ll work with you to create a care plan that takes all of your quirks, medical needs and routines into consideration. That’s why our care is person-centred and designed to fit entirely around you.

Even if you just want someone to help you walk your dog once a day or get stuck in with peeling the potatoes whilst you pop the chicken the oven, the team are happy to help.

Dementia care for complete peace of mind

Living with dementia can be quite a confusing and upsetting time for both you and your family. There’s lots of uncertainty and changes to your routine may not be something that comes easily to you. That’s where the Mansfield team comes in.

Providing a source of practicality, reassurance and comfort, the Mansfield team will be there to help with any number of things that comes with a dementia diagnosis – whether that’s memory loss, personal care or anxiety.

As a national leader for dementia care, we know what it takes to support those living with any one of the many different types of dementia, from Pick’s disease, frontotemporal dementia or Alzheimer’s. And with all of our carers trained in how to support those with the condition, you can rest assured that you’re in safe hands.

Flexible elderly care to work around you

With age comes the inevitable changes in our mobility and to our memory and cognition. What you once were able to reach on the top shelf in your cupboard may just be too difficult to stretch to now. Although you may be in good health both physically and mentally, elderly care can offer a bit of extra support around the house or even a source of companionship for when you want to have a cup of tea, or even take a trip to Wollaton Hall with.

The team will get to know you and how you want your care package to work for you. And if your needs change, we can ensure that the right steps are put in place to keep you happy at home.

Respite care for short-term breaks

You might need a bit of extra help if you’ve just been discharged from hospital, or you might want to enjoy a holiday with your family or usual caregiver. Whatever your requirements, we’re here to help – and if it’s a family holiday that you want to embark on, respite care can make sure that you all get a real break.

Emergencies can happen too, and we fully understand that sometimes things are out of your control, which can often be a bit unnerving. But worry not – we’re here to alleviate the stress out of finding a last-minute solution by providing respite care in as little as 24 hours’ notice.

Friendly, fully-trained carers in Mansfield

We equip all of our carers to be confident in delivering only the very best care that adheres to the latest guidelines. Covering modules such as moving and handling, first aid, dementia awareness and safeguarding, our in-house training schedule has been certified by Skills for Care as a Centre of Excellence, meaning that we are committed to the very highest standards of industry training.

As well as having full background checks by the Disclosure Barring Service (DBS), Helping Hands’ carers are renowned for going above and beyond, and it’s this selfless, empathetic nature that we look for when recruiting for our teams across the country.

Helping Hands is also fully regulated by the Care Quality Commission (CQC), which ensures all of our teams, including Mansfield, are compliant, safe and effective in the care that we provide. Being a family-run company for 30 years means that the care we deliver comes straight from our family to yours, and this is something that we will continue to uphold with everything we do.

Find out more about care in Mansfield

Ready to discuss your care options? Please feel free to contact the Mansfield teamwhere we’re available to talk to you seven days a week and discuss what will work best for you.

If you’d like to meet the in person at a time that’s more suitable to you, you’re welcome to pop into the Nottingham branch on Musters Road from Monday to Friday between 8:30am and 5:30pm.

Alternatively, we can come to you! Whether it’s at your favourite local café for a cup of tea and a slice of cake or in your own front room – just let us know what works for you.

Call us on 01623 542 430 Talk to us on live chat Request a call back

Our credentials

Our Mansfield branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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