Click here for COVID-19 News We're here to help - find out how we are supporting you during the coronavirus pandemic
CQC & CIW Regulated
Fast response & immediate start
Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 3 reviews


Renowned for our high-quality home care, we have the skills, expertise and reputation to deliver the very best care to you when and where it matters most. We work collaboratively with our customers to ensure they have everything in place that they need, at a time and routine that suits them. With industry-leading training and monitoring & regulation via the Care Quality Commission (CQC), rest assured, we are well-equipped to cater to your loved one’s requirements.

Our local team in Sutton-in-Ashfield cover care calls in Fackley, Huthwaite, Kirkby-in-Ashfield, Mansfield, Stanton Hill, Sutton-in-Ashfield and Teversal, and will work alongside you to find the right level of support for you.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01623 542 430 *If you are an existing customer, please use the branch phone number

Branch address

Mansfield Business Centre, Ashfield Avenue, Mansfield, Nottinghamshire, NG18 2AE (see on maps)

Visiting and live-in care in Sutton-in-Ashfield

Situated a stone’s throw away from Mansfield and the city of Nottingham is the quiet market town of Sutton-in-Ashfield. The area dates back to the Saxon times and features in the Doomsday Book, with many famous kings and queens passing through on their travels up and down the country. The town was even the site of an American Army Hospital during World War II and linked to the University of California. Continuing its caring ways, the town is now home to a brand-new branch of Helping Hands Home Care, renowned for supporting those in need of extra live-in care at home.

Our friendly Sutton-in-Ashfield team are able to offer a variety of different care services to suit you and your exisiting and changing needs. From short, flexible care calls that assist you with personal care, getting to the shops and keeping on top of the housework, to full-time live-in care for more complex clinical needs, where a carer will live with you in your home – we can find the right type of support that suits you and your situation. Get in touch with us today to being planning your own personalised care plan.

Meet the team

Naomi Douglas

Meet Naomi Douglas, our Branch Care Manager, Sutton-in-Ashfield

My role as branch manager is to ensure that the branch runs as smoothly as possible and that my staff team provide an outstanding quality of care for our customers. I deal with all the compliance and CQC regulations of the business, as well as developing the company with new business and maintain the packages currently in place. I joined the care industry at eighteen years old and since have worked my way up the carer ladder to where I am today. This has enabled me to see care from all different aspects of the job, from providing good care myself to people, to moving into the management side of care. I have worked in a variety of care settings including learning disabilities and mental health services, to child services and the elderly. I feel at Helping Hands that we provide a can-do attitude towards our services and customers, which enables many of our customers to continue living in the home they love, with a person-centred approach around their individual needs. My team of carers are all highly trained and each one can add that personal touch to the customers’ needs and wishes. In my spare time you will find me spending time with my horses, either knee deep in mud, or enjoying the sunshine. I also have two children, and I enjoy sports so if I’m not out doing my own hobby you will find me either stood next to a football pitch, boxing ring or ice-hockey rink.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

Read More
Michelle Burke

Michelle Burke

Head of Live-in Care, North

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareDomiciliary CareElderly CareRespite Care

Other services we provide at this branch

Visiting care to maintain your independence

It’s not always easy admitting that you need extra help and support, but with visiting home care from our friendly team in Sutton-in-Ashfield, we can make sure that the care you receive is completely tailored to you and everything is taken at your pace. We’ll enable you to do the things you want to do, rather than take over and do everything for you. So, if you need assistance with bathing but you like to wash your face yourself with a flannel or if you struggle to get dressed but like to tend to your hair yourself, we’ll adapt around you.

And it’s not just those over 65 that we care for. We can support anyone over the age of 18 who requires additional support at home, in work or whilst studying. We’ll even help you to maintain your social life if you need assistance getting to and from your friend’s house or want to join local clubs or activity groups. And if you want to call your carer your ‘support worker’ or ‘personal assistant’, you’re very welcome to – it’s your care so you should feel comfortable at all times.

Sutton-in-Ashfield live-in care

For those with more complex health conditions or couples who require regular support, live-in care could be the ideal option for you. Living with you in your home, a carer will be there round-the-clock to provide assistance when and where you need it – either during the night, throughout the day or when going out and about.

Our clinical leads have extensive experience in the public and private health sectors and are able to oversee any complex health care needs that you may need support with from a live-in carer. Covering support with PEG feeding, tracheostomies and continence & stoma care, our clinical nurses ensure that your live-in carers have the right training and support to deliver expert care to you where you feel most comfortable: in your own home.

We understand how daunting it might be to welcome someone to your home that will be living with you. This is why we make sure that we work with you to select a carer that it totally right for you – from their previous care experience, personality and interests, we’ll ensure that you’re paired with someone that is similar to you so that you can build up trust and respect between one another and even create a possible friendship.

Take back control with domiciliary care

Domiciliary care is the traditional term for care at home and is the complete opposite to going into a care home. It’s where you are able to have the freedom and independence of receiving live-in care when you require it and in a way that’s meaningful to you. For one visit, you may need assistance getting to and from the shops and unloading your groceries, but perhaps in your next care call you may need help washing your hair if you struggle to reach over your head. The possibilities really are endless, but the most important thing is that your care is centred around you and not prescribed to you – you always have control.

Extra reassurance with Sutton-in-Ashfield dementia care

Receiving a diagnosis of dementia is difficult to grasp for all involved; the individual with the condition will be having to come to terms with making changes to their lives, which if they’re used to doing everything for themselves, may be quite difficult. Additionally, although their family may have probably noticed changes to their loved one, it may be hard to accept that they will eventually have lots of different symptoms to cope with that may be quite upsetting.

Dementia care from the team in Sutton-in-Ashfield will help all of you with this diagnosis. Whether it’s vascular dementia, Alzheimer’s or Pick’s disease, the team will provide that extra reassurance to all of you and ensure that your loved one is getting the right care and support suited for them. And because all of our carers have dedicated dementia training, we are able to provide specific support around their condition that has been approved by our dementia specialists.

Elderly care in Sutton-in-Ashfield

Just because you’ve reached your more senior years and are perhaps less mobile than you used to be, it doesn’t mean that you can’t still live a life full of vitality and freedom. With elderly care from the team in Sutton-in-Ashfield, we can support you to keep your home clean and tidy, keep up with your hobbies in and outside of your home and help you to get further afield to visit friends and family if you wish. And if you find that some weeks you might just like help watering the plants or having a cup of tea and a chat about the latest reality TV programme, we can do just that too. Care is so much more than just helping with daily tasks; it’s about ensuring your physical and mental wellbeing is cared for.

Respite care for when you need to take a break

If you care for a loved one full or part time, you are dedicating a lot of time to supporting someone else. But sometimes, you need some support too and that could be in the guise of taking a few weeks off to go on holiday or just taking a week for yourself so that you can catch up with friends and concentrate on you. Respite care can be the perfect stopgap between your breaks, enabling your loved one to still get the care they need without compromising on the quality or routines that you’ve already set up, whilst also allowing you to take a well-earned break.

We can also support you during an emergency when you need urgent support – perhaps you’ve just been discharged from hospital or the person you rely on to provide your care has been taken ill. Our carers are on hand to step in and give you the peace of mind that you need at a time of crisis, and they can usually be available within 24 hours.

Award-winning training for our carers in Sutton-in-Ashfield

We are only ever as good as our live-in carers who deliver the support and assistance to our customers across England and Wales, which is why we invest so much time into our new and existing carers. Before they officially join us, they are given a Disclosure Barring Service (DBS) check to ensure we have the highest quality candidates. Once successful, they are then required to attend training to equip them with the skills and knowledge they will need when coming to visit you in your home. Modules cover first aid, safeguarding, medication, manual handling and personal care and are delivered by our experienced in-house instructors.

We are also regulated by the Care Quality Commission (CQC) – the governing body for care in England. This means that our care and services are consistently monitored for safety, efficacy and responsiveness, as well as how we look after and train our live-in carers and how our company is led – ultimately ensuring that the care you receive is managed effectively.

Find out more about care in Sutton-in-Ashfield

If you’re considering live-in care for yourself or a family member and are unsure of where to start, call our customer care advisors today. They’re available to take your call seven days a week and can talk through the different care options suitable for you. Once you’re ready to join us, we can then arrange for a member of the team in Sutton-in-Ashfield to visit you at home who will get to know you in more detail and begin creating your own personal support plan.

Call us on 01623 542 430 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Sutton-in-Ashfield to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 3 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 13 reviews

Our credentials

Our Sutton-in-Ashfield branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Mansfield Business Centre, Ashfield Avenue, Mansfield, Nottinghamshire, NG18 2AE Show on Map

Chat now