Our carers really are remarkable. They always put our customers first and continuously go above and beyond for them, showing compassion on a daily basis. And it’s this quality of being compassionate towards others that we look for above all else when we’re recruiting carers.
To ensure they have the skills and knowledge required to provide industry-standard care, we provide in-house training within our Chesterfield branch and at regional centres across England. Modules include personal care, dementia, medication, first aid, safeguarding and manual handling, with the options of taking advanced courses if there is an interest in a particular area.
After receiving an enhanced Disclosure Barring Service (DBS) check along with several character references, our new recruits undergo our award-winning training programme, learning the practical skills and policies that they must adhere to when out in the field. Training modules cover manual handling, dementia, personal care, first aid, safeguarding and more, with regular refresher courses taking place throughout the year for all of our staff.
Helping Hands are regulated by the Care Quality Commission (CQC), who ensure we are delivering safe, effective and responsive care, training and looking after our carers properly and have good leadership in place. As with any other reputable care provider, being monitored by the CQC means that you can have faith in the care you or a loved one is receiving as it is adhering to industry standards and is regularly inspected by the governing body for care in England.