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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 22 reviews


This branch covers where you need care:

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01636880960 *If you are an existing customer, please use the branch phone number

Branch address

1A Appleton Gate, Newark-on-Trent, Nottinghamshire, NG24 1JR (see on maps)

Live-in and visiting care in Newark

With one of most well-known Georgian market squares in the UK and overlooked by an ancient castle, Newark has plenty to marvel at. Whether you’re looking for a culinary experience to set your taste buds tingling in the town centre, or you want to delve into the town’s detailed history at Newark museum, there’s something for everyone. And if you need care delivered to you in your home, there is even a local Helping Hands team ready to assist you.

Offering individually tailored home care that suits you, Chenel and her team offer comprehensive care packages across Grantham, Lincoln, Newark and the surrounding areas.

Meet the team

Chenel Poyzer

Meet Chenel Poyzer, our Branch Manager, Newark

“Hi, I’m Chenel. As the Branch Manager for Newark, I ensure that we are always providing safe and responsive care to all of our customers. The customer is always at the centre of our service and together with our carers, we strive to keep Helping Hands at the forefront of domiciliary care in Newark.

“I’ve lived in Nottinghamshire all my life, but I moved to Newark in order to be closer to our amazing customers and carers. The team at Helping Hands are the best I have ever worked with. We all play our part in ensuring that our customers are happy and receiving the support that they need.”

Louise Bradley

Louise Bradley

Regional Care Director, East

Read More
Vicki Sprake

Vicki Sprake

Area Care Manager, East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls troughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care

Other services we provide at this branch

Visiting home care in Newark

Since 1989, Helping Hands has been providing thousands of families across the UK with consistent and effective support to enable them to stay within the comfort of their own home, and this is exactly what Chenel and her team offer across Newark.

Little or often, they can provide support with personal care, mobility, medication, household duties and much more, so that you can rest assured that all of your needs are taken care of. Visiting care starts from 30-minute calls and can go all the way up to several hourly calls throughout the day, depending on your requirements.

If your care needs change or your symptoms progress, we can quickly and efficiently alter your care arrangements to cater to you. So, if you used to struggle a little with getting around the house but now need a standing or walking aid, we’ll work with your GP and Occupational Therapist (if necessary) to make sure everything is swiftly put in place to keep you safe and content.

One-to-one support with live-in care

If you need more intensive support or you already have a visiting carer but need extra assistance round the clock, live-in care could be an ideal solution for you. As the name suggests, a live-in carer will come to live with you in your home and will seamlessly fit into your life and schedule, ensuring they provide the highest level of care whenever you need it.

Specialising in conditions such as Alzheimer’s, Parkinson’s, cerebral palsy and many more, our experienced carers will get to know you and your needs, enabling them to provide only the right type of care that adheres to your preferences.

And because you’ll be relying on your carer day and night, we’ll work with you to find the right person for you. If you love doing jigsaw puzzles or have a passion for all things aviation, we’ll find a carer that will help you find the right puzzle pieces or even take you to Newark Air museum. After all, care isn’t just about the practicalities; it’s about your emotional wellbeing too.

Support chosen by you with domiciliary care

Known traditionally as visiting care, domiciliary care is an ideal way for you to get the best support but without having to give up your independence or your home. With flexible options that fit around your life, Chenel and her team will meet with you and understand how you need extra support, from which they’ll put a bespoke package of care together just for you.

Whether you need support with your shopping, meeting with friends or just a friendly face to have a cup of tea with, we’ll be on hand to help.

Dementia care from our experts

As a leading dementia care provider, we understand the complexities and worries that a dementia diagnosis can bring – whether it’s frontotemporal dementia, Pick’s disease or vascular dementia. It can be quite an unsettling time, but with a carer from the Newark team on hand, we can help to relieve some of your anxieties and support you and your family with understanding and living with your condition.

Familiarity and consistency is key when caring for someone with dementia, and we’ll ensure that you have the same carers that you know and trust – whether that’s via a visiting care or live-in care arrangement.

Elderly care to keep you feeling young

As we inevitably age, our mobility, health or ability to keep on top of the housework may dip a little, but with the assistance of a Helping Hands care from the Newark team, you can get on top of them again.

Elderly care is designed to enable you to do what you’d like to do instead of a carer taking over and doing everything for you. So, if you’re very house proud and like your bed made in a particular way but struggle to change the sheets alone, we’ll do this with you so that you still have some ownership over having things the way you want them.

Short-term solutions with respite care

Does your carer need to take a break from looking after you? Have you just been discharged from hospital but need extra support to get back on your feet? Or do you want to go on holiday but are unable to alone? That’s where the Newark team can help. With their compassionate and professional support, you’ll be able to get the right respite care you need so that you can all rest assured that you have someone there to take care of you, regardless of your circumstances.

Care needs can also crop up with no prior warning, but we can arrange for a carer to be with you in as little as 24 hours’ notice. So, if your regular caregiver has to attend an emergency, we’ll be there as soon as we can and put your mind at ease.

Friendly, dedicated carers in Newark

We are extremely proud of our training programme, which has been awarded as a Centre of Excellence by Skills for Care – the first and only home care provider to achieve this impressive accolade. Every single one of our carers go through this training programme and cover modules such as dementia care, moving and handling, first aid, safeguarding and medication.

Being able to recruit, select and train all of our carers via our specialist in-house teams means that we can closely monitor the quality of our carers and the support they provide to our customers. They are also required to have several references and go through a Disclosure Barring Service (DBS) screening, so that we can guarantee only the very best carers are selected to become one of the Helping Hands’ family members.

We are also closely monitored by the Care Quality Commission (CQC) who regulate all professional care companies for their effectiveness, responsiveness and safety. They also regularly inspect our services, processes and standards to ensure that we’re doing exactly what we say that we’re going to do, without compromising on the quality of care that we deliver.

Find out more about care in Newark

If you’d like to discuss visiting or live-in care options, you can call our friendly advisors. We’re here to take your call seven days a week.

You can also pop into our Newark branch at Appleton Gate, Monday to Friday, anytime between 8:30am to 5:30pm and meet Chenel and the team. If getting to us is a bit difficult for you, we can come to you! Just let us know whether you prefer to meet at a local café or in your front room, and we’ll be there.

Call us on 01636880960 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Newark to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 22 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

5 out of 5

from 3 reviews

Our credentials

Our Newark branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

What's happening in our Newark branch

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We're looking for Care Assistants to join our friendly team!
Positions available in Newark, Grantham, Southwell, Farnsfield and surrounding areas.
Full training provided, flexible hours and great rates of pay.
All we ask is that you're caring, compassionate and looking for a job where every day is different.
Give us a call on 01636 557090 or send us a message we'd love to hear from you!
Or apply here now

We are only recruiting drivers with their own vehicle
... See MoreSee Less

Were looking for Care Assistants to join our friendly team!
Positions available in Newark, Grantham, Southwell, Farnsfield and surrounding areas.
Full training provided, flexible hours and great rates of pay.
All we ask is that youre caring, compassionate and looking for a job where every day is different.
Give us a call on 01636 557090 or send us a message wed love to hear from you!
Or apply here now

We are only recruiting drivers with their own vehicle

We're looking for awesome people to join our friendly team of Care Assistants.
Flexible hours, great rates of pay and full training provided.
Positions available in Newark, Southwell, Farnsfield, Grantham and surrounding areas
Send us a message or call 01636 557090 - we'd love to hear from you
Or apply here now to start a fantastic new career
... See MoreSee Less

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    Branch details

    Opening hours and address details

    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 6:00 PM
    Sunday 9:00 AM - 6:00 PM

    Branch address

    1A Appleton Gate, Newark-on-Trent, Nottinghamshire, NG24 1JR Show on Map

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