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Industry leading carer training

Home care in Newport

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Lines open at 8:30 AM on Wednesday

Existing customer

01291 440894

Lines open at 8:00 AM on Wednesday

New customer

Lines open at 8:30 AM on Wednesday

Existing customer

01291 440894

Visiting care and home care in Newport

Located a short distance away from Cardiff, the city of Newport is surrounded by the beautiful Welsh countryside to the north and the Bristol Channel to the south, making it a perfect location for commerce, industry and sightseeing. Full of artisan breweries, diverse eateries and plenty of independent shops to discover, not to mention the wildlife and nature, Newport really does have it all. This is made complete by the local team of Helping Hands care workers.

From weekly visiting care to full-time live-in care, Helping Hands in Newport are a team of qualified & compassionate care professionals you can trust. Get in touch today to discuss your requirements and create a bespoke care plan tailored to you.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care at home

From short term support to longer term visits and live-in care, our Newport team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

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Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

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Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Newport care team

Maria Kelly-Fursdon

Branch Care Manager

I am an effective Manager. I create stability, develop improvement plans then lead and implement the solution to achieve compliance. I have experience of both...

More about Maria Kelly-Fursdon

Claire Garside

Area Care Manager

Hello, I'm Claire, Area Manager in the South West. I am mainly responsible for ensuring that each of our carers has the support and training...

More about Claire Garside

Adam Wilkins

Divisional Director

Hi, I'm Adam and as Regional Care Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order...

More about Adam Wilkins

Our Reviews

Fully regulated by the CIW

Our Newport branch is fully regulated and accredited by the CIW

Find out more

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Home care Newport

Since 1989, we have been providing some of the best visiting care in the industry to thousands of individuals across the UK. With a wealth of experience and expertise, we really do know what it takes to enable anyone in need of extra support to live safely and soundly within the comfort of their own home.

The Newport team work extremely hard to make sure that each and every one of their customers has everything they need – whether that’s an extra pair of hands to help with watering the plants in the garden, taking you to the shops to collect your weekly groceries, or supporting you with personal care and continence.

Regardless of the condition you’re living with or how your symptoms affect your everyday life, a member of the team will help you to live well in your home and support you to live your life the way you want to.

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Round-the-clock support with live-in care in Newport

Being surrounded by your home comforts is the ideal solution for many people living with a progressive condition, and this is possible with live-in care in Newport. Designed to work wholly around you, you’ll have everything taken care of by a dedicated live-in care worker who will live with you in your home.

What’s more, you’ll get to know your care worker and build up a rapport with them so that you can enjoy each other’s company and spend time doing some of your favourite activities.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.

Better than a care agency in Newport

At Helping Hands, your care is the priority at all times and keeping our expert standards across the whole of our local branch care network is vital to us. We don’t operate franchises – every one of our branches is owned by us and run by our employees, and we consider that to be part of the reason we’re so successful. If we were a care agency, we wouldn’t be able to offer the consistently high levels of care that we can, because we’d have no control over many aspects of what was delivered, but we’re not a care agency and never have been throughout our 30+ year history. This is how we can be sure that the care given by our dedicated Newport team will be of such a high standard at all times, with care delivered by compassionate and kind carers who will do all they can to ensure you live as independently as possible in the home you love.

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Domiciliary care for extra support

Domiciliary care is a great option for you if you need a bit of extra support around the house or with your mobility, but with regular visits rather than a full-time live-in care worker. From help with the vacuuming to support getting in and out of bed every day, we have a range of different options for you that can fit seamlessly into your life.

And if you decide that you’re in need of extra support or you develop a medical condition, we can alter your care plan at any time to make sure you’re fully cared for.

An older man with glasses and a younger woman sit on a sofa, smiling and laughing together while looking at a tablet device. The atmosphere is warm and friendly.

Specialised dementia care support

Living with dementia can be quite an unsettling time for both you and your family. There can be new medications to remember to take, symptoms that you’re unfamiliar with and frustrations when you are unable to hold a conversation without becoming confused. However, we have expert care workers in the Newport area who are trained to deliver specialist dementia care to reassure both you and your loved ones.

Regardless of the type of dementia you have or your particular symptoms, we can provide care, little or often, that enables you to feel safe, comforted and secure in your own home.

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Grow old gracefully with elderly care

It can be quite difficult to accept that you need care, particularly if you’re used to doing everything yourself, and you’ve always been fiercely independent. That’s why we won’t intrude and always respect your wishes and privacy when it comes to your care; we’ll take the lead from you.

So, if you’re starting to notice that you can’t change the bedsheets as easily or you’re struggling to get a pint of milk and a loaf of bread once a week, we’ll step in and support you with whatever you need. The Newport team won’t take over, but simply help to enable you to retain your independence.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.

Respite care when you need temporary assistance

Whether you want to attend a wedding or wish to take a holiday with your family, respite care could help with all of your care needs on a temporary basis so that you’re still able to do the things you want to do without missing out on the fun. We can swiftly arrange for a respite care worker to accompany you to your chosen destination, taking any stress away from you or your family.

You may find that your regular carer needs to take a break, both physically and mentally from being your full-time carer. A respite care worker from the Newport team can step in at a moment’s notice and become an integral part of your care routine, allowing both of you to take a bit of you-time.

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Friendly, experienced live-in care workers in Newport

We’ve been training and selecting care workers for over 30 years and really do know what it takes to ensure only the very best people are recruited and chosen to become a Helping Hands carer. With industry-renowned training that covers manual handling, first aid, dementia, medication and personal care, we have every confidence in each and every one of our care workers that they are equipped to handle anything out in the field.

We are also registered with the Care Inspectorate Wales (CIW), who are the regulating body in the home care industry in Wales and ensures all official organisations are effective, safe and responsive. We take these regulations very seriously and adhere to their strict guidelines in our Newport branch.

Other areas we cover

Cwmbran
Chepstow
Abergavenny
Pontypool
Caerleon

Local updates

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How much does home care cost in Newport?

How Do I Arrange My Home Care? At Helping Hands our home care in Newport...

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FAQs

Home care can be a valuable solution for people who need additional support but want to remain living at home. This may be due to ageing, illness, disability or recovery following medical treatment. Staying at home often helps people feel more comfortable and in control compared to moving into a care home. We believe that familiar surroundings can have a positive impact on confidence and wellbeing. Home care in Newport offers tailored one-to-one support that respects your preferences and lifestyle. With care delivered in your own home, you can continue enjoying your routines and connections within the local community. The Newport team are committed to delivering compassionate care that supports independence and peace of mind.

The cost of home care in Newport depends on the type and level of support you need. Care packages are flexible and personalised, ranging from short visits to comprehensive live-in care. Pricing reflects the amount of care provided, ensuring you receive support that suits your circumstances. A free care assessment helps identify the most suitable level of care. During this process, the team will explain costs clearly and provide guidance on available options. Helping Hands aim to make pricing transparent and easy to understand.

Yes, home care is designed to be flexible. If your needs change, your care plan can be adjusted accordingly. This might include increasing support after an illness or reducing visits if you regain independence. The Newport team will review your care regularly and make changes as needed. This ensures your support continues to reflect your situation and priorities.

If care is needed urgently, we’ll aim to start support within 72 hours of your first phone call. The process begins with a free care assessment carried out in your home by a local care manager. This visit provides time to discuss your needs, routines and preferences in detail. Once the assessment is complete, a start date will be agreed based on availability.

Home care begins with a call to the customer support team, who will arrange your free care assessment. During the assessment, your care manager will work with you to design a personalised care plan. If you’re happy to proceed, we’ll match you with carers who suit your needs and personality. Support will then begin in your home, helping you feel safe, supported and independent.

All Helping Hands carers are directly recruited, trained and employed by the company. They are insured and bonded, providing reassurance for customers and their families. The team are committed to delivering high-quality care.

If your regular carer cannot attend, a replacement will always be arranged. The team will aim to keep visits as close as possible to the original time, ensuring continuity and reliability of care.

Branch information

Address

Unit E, Nelson House, Langstone Business Village, Langstone Park, NP18 2LH

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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Home care in Newport