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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


When you choose care at home from Helping Hands you can be sure you’re choosing a private home care company with over 30 years of experience and thousands of customers carefully and successfully looked after. Regardless of the stage of your life you are at and the condition you’re living with, we have doubtless had experience in caring for someone living with similar and our amazing care workers are dedicated to ensuring that you get to live your very best quality of life, as independently as possible in the home you love. We have branches across the whole of Wales and England and our Cwmbran team will tirelessly support you with every aspect of your daily routine. In addition, we’re fully regulated by the Care Inspectorate Wales, so why not call us today and see what we could do for you or your loved ones?

We can support you throughout Cwmbran and the surrounding area, including Thornhill, Green Meadow, Coed Eva, Henllys, Hollybush, Ty Coch, Llantarnam and Pontrhydyrun.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01633928516 *If you are an existing customer, please use the branch phone number

Branch address

R1 & R2 Mamhilad House, Mamhilad Park Estate, Pontypool NP4 0HZ (see on maps)

Visiting and live-in care in Cwmbran

Cwmbran was once a village that had grown up in the valley around the tinplate workings of the local Iron Company. It was designated a new town site in 1949, and the old village as was, renamed ‘Old Cwmbran’. In 1833 the Ordnance Survey map of the time showed Cwmbran as a farm in what is now Upper Cwmbran, in a valley that was called Cwm Bran (valley of the crow in Welsh).

Our friendly Cwmbran team can offer visiting care and live-in care services depending on your requirements and the complexity of your condition. You may prefer to have someone come to your home once a week, once a day, or several times over a 24-hour period. You can also have someone living in your home with you which can provide extra reassurance to both you and your loved ones that you’re never alone. Just because you require care doesn’t mean you should have to leave the home you love, and with care at home from the Cwmbran team you won’t have to.

Meet the team

Louise Bradley

Meet Louise Bradley, our Regional Care Director, Cwmbran

As Regional Care Director, I’m responsible for overseeing the quality of care delivered throughout our East region, across both our hourly branches and live-in care teams. My aim is to deliver the highest standards of care through tailored, person-centred care plans that offer outcome-focused delivery through dedicated, expertly skilled care teams. I learnt first-hand how important person-centred care is when my own father was diagnosed with lung cancer in 2014. Throughout his short fight with the disease, I was overawed and enormously grateful to the multidisciplinary teams who worked selflessly to make his last days as comfortable as they could be. This ignited in me just how important bespoke care is.
Deanna Lane

Deanna Lane

Regional Clinical Lead, South West

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Other services we provide at this branch

More independence with visiting care in Cwmbran

Visiting care is a valuable alternative to feeling you need to leave the home you love and move into a care home. Just because you require care doesn’t mean you can no longer remain at home, in fact with visiting home care you get the best of both worlds; the support you need to continue living independently as well as the companionship of our friendly and compassionate care workers. Regardless of the condition you’re living with, our care workers will help you to live well in your home and provide all the everyday support you need. Whether you need an extra pair of hands to help with cleaning and tidying the house, taking you grocery shopping, carrying out your personal care or assisting with medication, we can help you as often or infrequently as you need us, from just 30 minutes per week.

Live-in care in Cwmbran

When you have a care worker living in your home you may be concerned about how you’ll get on with one another or whether your home won’t feel like your own anymore, however with our amazing live-in care workers there are no such concerns. Our teams work tirelessly to match you with a care worker who will complement your way of life and support your hobbies and interests and because we believe that’s an important part of our service we never charge extra for it, unlike introductory care agencies do. We understand that having someone living in may take a little getting used to, but you’ll quickly become friends and you’ll soon wonder how you ever managed at home without them.

Care Agency in Cwmbran

We’ve never been a care agency at Helping Hands – we’re proud of the fact that we’ve been a private home care company since we were founded in 1989 and we are still living by the same mission and values today. We employ all of our care workers directly, unlike care agencies do, as they’ll ‘introduce’ you and your care worker and then leave you to manage every aspect of their employment. We take care of everything though, leaving you and your care worker to focus on the most important aspect of all – your wellbeing.

Private care in Cwmbran

Being a private care company and remaining in control of our entire branch network means we can insist upon constant high standards of care and take immediate action if those standards are not being carried out. We have almost 150 branches across Wales and England, closely monitored by a team of managers in the field, and because we don’t allow franchises we know that every one of those branches will maintain their local service as a matter of pride and dedication to the customers in their area.

Emergency care

When you require respite support as a matter of urgency, perhaps because you are being unexpectedly discharged from hospital or your care worker has been taken ill, you and your loved ones don’t need the stress and worry of researching care companies to try and discover who can provide emergency care. At Helping Hands, we employ all of our care workers directly so we know who is available and that all their checks are carried out as a matter of course, meaning we can have a care worker in your home within a matter of hours of your initial call.

Overnight care

When you require care at home you may sleep well through the night and prefer to just have support during the day. However, for many people, sleep is something that regularly eludes them, whether because of needing medication around the clock, pain management or simply because they are afraid of being alone in a dark house. Overnight care can be provided routinely by the local care team in Cwmbran, meaning that you get the support you need around the clock, whether on a visiting or live-in basis, or if your care is carried out by a member of the family they get to have the full night’s sleep they deserve.

Fully-trained carers in Cwmbran

We understand what it takes to make someone an exceptional care worker, and we provide training and development to complement the skills and experience our dedicated professionals may already have. However, there is something we can’t teach and that’s the ability to care for others naturally, the desire to help people selflessly and compassionately. Therefore, we carefully select our care workers to ensure that they have the natural skills that we require, but your safety is also top of our priority list; consequently, we thoroughly check our care workers backgrounds and screen them through the DBS before allowing them to enter your home or care for you. We are also fully regulated by the Care Inspectorate Wales who ensure we are providing effective, safe and responsive care at all times, which is another assurance an introductory care agency won’t be able to give you. Consequently, you and your loved ones can be reassured that our standards will remain consistently high and that the care delivered by our Cwmbran branch will always be exceptional.

Find out more about care in Cwmbran

If you would like to learn more about the care services we can offer in and around the Cwmbran area then please contact our friendly customer care team today, or seven days a week. Alternatively, contact us via our website and we’ll be happy to call you back at a time convenient to you.

Call us on 01633928516 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

R1 & R2 Mamhilad House, Mamhilad Park Estate, Pontypool NP4 0HZ Show on Map

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