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CQC & CIW Regulated

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Industry leading carer training

Home care in Pontypool

Excellent

5,150+ reviews on

Excellent | 5,150+ reviews

Your nearest branch: Cardiff

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Lines open at 8:00 AM today

New customer

Lines open at 8:30 AM today

Existing customer

029 2002 6340

Your nearest branch: Cardiff

Speak to our team today

Lines open at 8:00 AM today

New customer

Lines open at 8:30 AM today

Existing customer

029 2002 6340

Visiting care and home care in Pontypool

Pontypool has a rich industrial history and developed a significant ironwork trade hundreds of years ago. As the industrial revolution became established, Pontypool retained its significance, and despite not being the largest iron foundry town locally, it maintained its relevance in the area. The ancient marries with the modern in Pontypool these days, with shops, attractions, and nature to satisfy everyone. If you enjoy visiting the local area, then our visiting and live-in care workers would be happy to take you out whenever you wish, to make the most of what Pontypool offers today.

GET THE INFORMATION YOU NEED

Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in Pontypool

Our carers provide a wide range of support across Pontypool, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

National care provider with 155+ branches

CQC regulated services

Thousands of 5-star reviews from families

Carefully selected carers with compassion and empathy

Flexible support tailored to individual needs

Home care services available in Pontypool

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

GET THE INFORMATION YOU NEED

Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Supporting people living in Pontypool

While we do not have a physical branch in Pontypool, care in the area is coordinated by our Cardiff branch, working with carers who support people across the local community.

Bethan Shankland

Branch Care Manager

Bethan is the Branch Care Manager at Cardiff.

Claire Garside

Area Care Manager

Hello, I'm Claire, Area Manager in the South West. I am mainly responsible for ensuring that each of our carers has the support and training...

More about Claire Garside

Sophie Parker

Head of Operations

My main roles and responsibilties as Area Care Manager are to oversee and improve the running of the branches within the South West. I am...

More about Sophie Parker

Adam Wilkins

Divisional Director

Hi, I'm Adam and as Divisional Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order to...

More about Adam Wilkins

What families say about our care

Fully regulated care supporting Pontypool

Care services supporting families in Pontypool are delivered by our Cardiff branch, which is fully regulated by the CIW.

Find out more

A man sits up in bed reading a book and smiling at a carer who stands beside him, wearing a purple uniform and name badge. They appear to be in a cosy, stone-walled bedroom.

Home care in Pontypool

Our careworkers are incredible at what they do – moving heaven and earth every single day for their clients, so that they can live their very best life possible in the comfort and safety of their own home. Care calls start from just 30 minutes per week up to the level you need for your particular condition, and include support with every aspect of your daily care.

This could be personal care, making meals, getting clients in and out of bed, mobility support, medication, and so much more!

Three older women walk arm-in-arm down a paved path, smiling and enjoying each other's company, with greenery and trees in the background.

Not just a care agency in Pontypool

We’re not a care agency – we’re a private home care company who were established as a family concern back in 1989. Consequently, the service you get from us isn’t like that of an agency, as from Helping Hands, you get a dedicated, personalised programme of care, with up-front prices and the highest quality service included as standard. Agencies can often make you pay for all kinds of extras, such as matching you with a carer, visits from a manager, and so much more, but with the Helping Hands agency care in Pontypool, you get everything you expect included.

Two people sit outdoors, smiling and talking whilst holding cups. One person wears a yellow hoodie and glasses, and the other has long hair and a jumper over their shoulders. Green foliage surrounds them.

Live-in care in Pontypool

Full-time support in the home you love, meaning you get to remain comfortable and safe around the clock – there really isn’t a price that can be put on such peace of mind.

Your private careworker living in your home may sound like an imposition at first; however, they’ll quickly become a valuable friend who you’ll wonder how you ever lived without. They’ll be happy to support you with every aspect of your daily routine and be there for you overnight if you’re worried about the darker hours, too. Live-in care in Pontypool will be a comfort in the home you love.

A young man in a lavender uniform and an older woman in a brown jacket stand by a wooden fence outdoors, smiling and reading a bird guidebook together. A grassy field and trees are in the background.

Private care in Pontypool

Private care in Pontypool from Helping Hands will offer you the standards of care you’ve always hoped for, whether you’ve previously had care or not.

Other care companies may not have offered you the service you’d hoped for, yet with Helping Hands, you will get the very highest standards of care every single day. You call the shots with private home care; your package of care is designed around you and built for your needs, and we’ll listen to your preferences and respect your routines.

A smiling man with curly hair, wearing a purple shirt and name badge, holds a laundry basket filled with towels in a cosy, stone-walled room.

Fully-trained carers in Pontypool

Our careworkers are amazing – we are always heartened by the wonderful reports we receive from our clients telling us what they’ve achieved together every day. We deliberately select our careworkers to be just that way, though, to value our clients and respect their preferences and the way they wish to live.

Our careworkers receive plenty of instruction when they first join us, and as time goes on, we ensure there is plenty of training available, so they can achieve their goals. We like to promote from within, so many of our managers began as carers with us, and whether they have years of experience or are in their first care job, we’ll nurture them and make sure they always offer you the best standards of home care.

In addition, we’re fully regulated by the Care Quality Commission and Care Inspectorate Wales, which shows how highly we value being able to deliver consistently excellent care.

Supporting communities across Pontypool

Our carers provide home care in Pontypool and nearby areas including these locations.

Pontypridd
Barry
Newport
Bridgend
Caerphilly

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FAQs

Home care in Pontypool is professional support provided in your own home, helping you or a loved one stay safe, comfortable and independent without needing to move into residential care. It can be arranged as regular visiting care, occasional support, respite care, or full-time live-in care, depending on your needs.

With Helping Hands, care is built around your routine, so support can include anything from help getting up in the morning to companionship, meal preparation, medication prompts, mobility support and personal care.

Home care can include a wide range of practical, personal and emotional support. This may include help with washing, dressing, toileting, medication prompts, preparing meals, light housework, shopping, attending appointments, mobility support and companionship.

Care can be flexible, from short visits during the week to several visits a day or live-in care. The right level of support will depend on your needs, routines and preferences.

A carer can help with everyday tasks that have become difficult to manage alone. This might include getting in and out of bed, washing and dressing, preparing meals, moving safely around the home, taking medication, keeping the house tidy, going shopping, attending appointments or simply having someone there for companionship.

The aim is to provide the right amount of support while helping you maintain independence, dignity and confidence at home.

The cost of home care in Pontypool depends on the type and amount of support you need. Helping Hands’ visiting care prices currently start from £32.40 per hour, with visits available from 30 minutes, and live-in care currently starts from £1,675 per week for one person. A call-out or travel charge may also apply.

Because everyone’s needs are different, the best way to get an accurate price is to arrange a care assessment. This helps create a tailored care plan and a clear breakdown of costs before care begins.

Home care can be cheaper than a care home, especially if you only need support for part of the day or a few times a week. Age UK says privately arranged home care can cost around £25 per hour, while residential care averages around £949 per week and nursing home care around £1,267 per week, although costs vary by area and needs.

For people who need round-the-clock support, live-in care may be closer in cost to residential care, but it allows you to remain in your own home, keep familiar routines and receive one-to-one support.

Yes. Helping Hands states that its service is regulated by the Care Quality Commission, or CQC, in England and the Care Inspectorate Wales, or CIW, in Wales. These regulators monitor care providers to make sure they meet required standards for safety, quality and care delivery.

Individual branch ratings can vary, so it is always worth checking the relevant local branch profile when arranging care in Pontypool.

Home care in Pontypool can often be arranged quickly, depending on your needs, location and carer availability. In many cases, care can begin within a few days, and urgent support may be possible sooner following an assessment.

The first step is usually a conversation about your situation, followed by a care assessment and a personalised care plan. This helps make sure the right support is in place from the start.

Speak to our care team

If you're exploring care options in Pontypool, our team can help you understand the support available and answer any questions you may have. Call our care team today.

029 2060 6982

Branch information

Address

Helping Hands Cwmbran, R1 & R2 Mamhilad House, Mamhilad Park Estate, Pontypool, NP4 0HZ

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

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Home care in Pontypool