Northallerton

Visiting care will see you receive our fully managed care service at times and days to suit you, from just 30 minutes per week. Our amazing carers will work tirelessly to safeguard your wellbeing in the comfort and safety of your own home, promoting your independence at all times and ensuring that you live your best quality of life possible. Thanks to your personalised support plan, your preferences and routines will always be at the forefront of how we support you, whether that’s with your personal care, medication administration or mobility. Our carers will also be able to accompany you to appointments, take you for days out and undertake any aspect of your routine, such as housework, laundry and meal preparation.

If you would prefer to have someone living in your home with you around the clock, then live-in care can provide the perfect solution to the dilemma of distant family or busy loved ones. Having one of our carers residing in your home means that they are there whenever you need them, to undertake your care and support but also so much more – they’ll provide company whenever you feel like it and ensure you are fully cared for morning, noon and night. They’ll never make you feel as if your home isn’t your own anymore and will always be discreet; recognising when you’d like time alone or with loved ones.

There’s a reason Helping Hands is better than a care agency – it’s because we’ve never been one, always ensuring our fully managed service follows your care journey from initial enquiry through the entire package. Care agencies traditionally don’t do that; they’ll ‘introduce’ you to your carer, charging you for the service, then have nothing more to do with the arrangement, leaving you to employ, pay and manage your carer yourself. We don’t do that though, as our local managers across England and Wales ensure your care is always being delivered to the highest standards, every single day.

Private care from the Northallerton team ensures that your fully regulated and managed service is designed around you and your requirements; there’s no ‘one size fits all’ at Helping Hands. The priorities of your care are always your comfort, safety, and independence within your own home, meaning that you get to live the life you want to whilst knowing all your care needs are supported at all times. It’s not just our customers who benefit from our private care service though, our carers feel valued and motivated to work for such a supportive home care company, meaning you also get inspired carers coming into your home to take care of you.

When you need emergency care, perhaps because your carer has been taken ill or because you’re being discharged from hospital unexpectedly, you need to have a care company in mind that will be able to help you quickly. Because we’re established across the whole of England and Wales, our compassionate carers can be mobilised quickly to ensure that you get the help you need, with the minimum of delay. Therefore, we can usually have a carer in your home within 24 hours of you first calling us, saving you and your loved ones unnecessary worry and stress.

Whether you have care during the day or not, things can look and feel very different when it comes to the hours of darkness. Therefore, you may cope with your condition pretty well during daylight hours, or perhaps your family come to support you to make life a little easier, however when it comes to overnight, it’s important they get their rest. Overnight care from Helping Hands can mean the difference between you getting a good night’s sleep, or if that isn’t always the case, we’ll ensure your pain is managed and your mobility supported so you can rest as best as you can.

Our carers are selected to join us because they have one overriding characteristic – they care about other people and want to help them live their best possible life at home. We only choose a small percentage of our applicants to become our carers because we want to ensure they share our ethos for delivering exceptional care in our customers’ own homes, and we train them well once they join us to make sure that happens. Building on the skills they already have is important to us as we want every one of our carers to feel valued and appreciated, and we make sure they have opportunities to develop when they feel it’s right for them. We also keep you safe by thoroughly checking our carers’ backgrounds before they’re allowed to enter your home and being fully regulated by the Care Quality Commission and Care Inspectorate Wales so that you know our standards will always remain exceptional.