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Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 45 reviews


Our Shipley home care branch is home to a team of Helping Hands carers prepare, motivated and fully trained to deliver the very best care to the home of your loved one. With ongoing training & professional development, along with monitoring & regulation via the Care Quality Commission (CQC), our team are well-equipped to provide the support our customers need to preserve an independent, fulfilling lifestyle within the comfort of their own home.

Covering Shipley, Bradford, Ilkley, Keighley, Cottingley, Thornton, Fagley, Menston, Oldfield, Queensbury and the surrounding areas, Branch Manager Tracy and her team of dedicated carers are here to provide you or your loved one with person-centred care that enables you to remain in the comfort of your own home.

This branch covers where you need care:

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To learn more about how we can help call

01274 354 510 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Shipley, 49 Otley Road, Shipley, West Yorkshire, BD18 3PY (see on maps)

Visiting care and live-in care in Shipley

Situated on the meandering route of the River Aire, the small town of Shipley thrived in the Industrial Revolution and played a large part in the growth of the textile industry. What was once home to a number of powering water mills, Shipley is now home to one of the UK’s leading home care providers – Helping Hands.

From 30 minutes per week, our hourly visiting carers are on hand to offer the additional support you need to continue living independently at home. From help with household chores to accompanying you to the shops, to personal care, there is a Helping Hands carer in Shipley prepared to provide the assistance you need with the utmost empathy and compassion. For those who need more regular support, our live-in care team are available to match you with a carer most suited to your personality and interests, so that you have a companion to assist you around the clock.

Meet the team

Tracy Ellis

Meet Tracy Ellis, our Branch Care Manager, Shipley

Hi, I’m Tracy. As the branch manager for Shipley, I ensure that all of our customers across the region receive the warmest welcome and the highest standard of care, from our compassionate and considerate carers. I have over twenty five years’ experience in managing care and I absolutely love what I do. Nothing gives me greater pleasure than being able to put a support plan in place to keep a customer in the home that they know and love, with the support around them so that they remain safe, have their well-being looked after whilst retaining their independence at home. In my spare time, I enjoy reading, watching true life documentaries and spending time with my grandchildren.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

Read More
Michelle Burke

Michelle Burke

Head of Live-in Care, North

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia Care

Other services we provide at this branch

Visiting care tailored to your needs

With dedicated visiting care from our Shipley team, we ensure that you have the support you need so that you can continue to live your life with minimal disruption to your usual routine. Our aim is to give you the support you need to feel safe and independent at home, which is why Tracy and her team will work with you to build a personalised care package that is focussed entirely around you.

Whether you need 30-minute drop-ins to help you with your household chores or more complex support throughout the day and night, our Shipley team are here to give you the support you need, when you need it. And with a team of expert clinical nurses to allow us to cater for a wide range of complex conditions such as spinal injuries and PEG feeding, you can rest assured that you are only receiving the best level of care.

Live-in care for round-the-clock support

If you are looking for more intensive support but residential care isn’t a suitable option for you, live-in care is the perfect solution to ensure that you have the support you need to maintain a healthy and independent life in the comfort of your own home. With live-in care from our Shipley team, we’ll not only provide you with practical support, but we’ll work with you to find a carer that shares your hobbies and interests, so you don’t just receive a carer; you gain a friend.

We understand that inviting someone new to live in your home can be quite daunting, but Tracy and her team are here to provide you with guidance and support throughout the process to alleviate any worries you may have. Our carers are committed to providing unintrusive and person-centred care, so whether you enjoy visiting the quaint villages nestled in the nearby Yorkshire Dales or simply heading out for an afternoon stroll down the banks of the River Aire, they will be right by your side enjoying it with you.

Domiciliary care to support you in Shipley

We understand how important it is for you to feel safe and independent in your own home, and we’re proud to have been supporting people to do just that for over 30 years. With dedicated domiciliary support from Tracy and her team, you will have the freedom to choose the frequency and intensity of your care so you can continue to live your life entirely on your terms. With no restrictions on mealtimes or menus, no visiting guidelines and no daily schedules to follow, domiciliary care ensures that the only person in control of your day is the person who matters most – you.

Specialised dementia care from our expert team

Dementia is an umbrella term that covers over 100 different conditions and affects over 850,000 people in the UK. They can each affect an individual in different ways, and they can all be equally distressing for the person living with that condition and their loved ones. But as the UK’s leading dementia care specialists, we’re here to provide the right level of guidance and support so that we can help you to live well following a dementia diagnosis.

With dementia, familiarity is key. That’s why our Shipley team will work closely with you to follow all your pre-existing routines and preferences in the place you know best – your home. With empathy and understanding, we will also provide support and guidance to your loved ones so that they can have a better understanding of the condition and its symptoms, so you can continue to enjoy your time together as a family.

Elderly care to support you at home

As we grow through the various stages in life, we may need to start adapting our day-to-day lives due to the physical differences we start to feel – but that doesn’t necessarily mean that you need to compromise on your independence too. Whether you need someone to pop in little and often to help you with your household chores, or you’re living with a progressive condition and you require more intensive support throughout the day and overnight, Tracy and her team will work with you to ensure that you have the care you need to remain independent at home.

Respite care for your short-term needs

The need for care can arise at any given moment, often with such little notice that finding an alternative seems almost impossible. With bespoke respite care from our Shipley team, we’ll step in to ensure that you have the care you need, when you need it.

We believe that you should never have to compromise on the quality of your care, that’s why our expert team will provide a seamless transition to ensure that you can continue to receive the support you need with minimal disruption to your existing routine. Whether you are moving out of residential care and need some support to adjust to life at home, or you have experienced an unexpected illness or injury and would like a helping hand on your road to recovery; we’ll be there to support you for as long as you need us to.

Fully trained carers to support you in Shipley

Here at Helping Hands, we’ve been providing person-centred care to thousands of families across England and Wales for over 30 years, so we know exactly what it takes to provide high-quality care. What’s more, each of our carers go through a stringent recruitment process and are fully-trained in areas including moving & handling, health & safety, safeguarding and medication administration, so you can be sure that you are only receiving care from the best in the industry.

All of carers are directly employed by us and they all complete full background checks such as Disclosure Barring Service (DBS) screenings, so you don’t have to worry about any additional paperwork. Not only do our carers have the experience and the knowledge that is needed to provide high-quality care, but they also possess the one quality that simply cannot be taught: they all genuinely care.

We are incredibly proud to be the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully regulated by the Care Quality Commission (CQC).

Find out more about care in Shipley

If you would like to speak with Tracy about how we can support you, please call us. We’re here to take your call seven days a week.

Alternatively, if you’d rather meet face-to-face, you’re more than welcome to visit us at our branch on Otley Road. Or if mobility is difficult for you, we can come and meet you at a place most convenient for you – whether that’s at your local café or in your home.

Call us on 01274 354 510 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Shipley to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 45 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.8 out of 5

from 17 reviews

Our credentials

Our Shipley branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Shipley, 49 Otley Road, Shipley, West Yorkshire, BD18 3PY Show on Map

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