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CQC & CIW Regulated

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Industry leading carer training

Home care in Smethwick

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Lines open until 7:00 PM

New customer

Lines open at 8:30 AM today

Existing customer

0121 752 2669

Lines open until 7:00 PM

New customer

Lines open at 8:30 AM today

Existing customer

0121 752 2669

Visiting care and home care in Smethwick

Despite Helping Hands having been well-established in Birmingham for many years, we thought it was about time we got to know the outlying area of Smethwick better.

We’re always keen to make sure that as many people as possible have access to our exceptional visiting and live-in care services, and with all provision being fully regulated by the Care Quality Commission and Care Inspectorate Wales, you and your loved ones can be confident in our care delivery.

Conveniently close to Birmingham, and with a rich industrial heritage including a mention in the Domesday Book of 1086, Smethwick has a long and varied heritage. With many old buildings and various styles there is plenty to see for fans of architecture too. Smethwick has historically been in three different English counties too, Staffordshire, Worcestershire, and the West Midlands.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care at home

From short term support to longer term visits and live-in care, our Smethwick team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Smethwick care team

Adam Wilkins

Divisional Director

Our Reviews

Fully regulated by the CQC

Our Smethwick branch is fully regulated and accredited by the CQC

Find out more

A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.

High quality home care in Smethwick

Our home care isn’t like other care companies’. We don’t operate franchises unlike some of the other well-known names, instead owning and managing our 155 branches across England and Wales ourselves. This ensures that we can offer a consistency of care that you just can’t get from franchised services. Because our carers are also all employed directly by us we guarantee they’ll be the sort of people that always have your best interests at heart.

Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.

24/7 live in care support

Having a carer living in your home around the clock gives you an unprecedented level of support that means you’ll never be alone. Our live-in carers go through an intense programme of training and assessment that means they’re ready to support you with any aspect of your daily routine, including personal care, medication, meal preparation, and housework. They’ll also be on hand to help you make the most of your local area, by accompanying you out of the house to appointments and activities.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.

Why Helping Hands is better than a care agency in Smethwick

There’s no comparison between Helping Hands and a care agency because we’ve never been one! Care agencies traditionally ‘introduce’ you to a carer for an agreed fee and then have little to do with the process. This can leave you with the employment and care planning arrangements plus a carer who has the worry of tax and national insurance when they should be focussing on your care. We do all of that for you in a transparent service with clear fees and charges right from the very start.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.

Qualified carers providing a variety of care services in Smethwick

Our carers are second to none; in fact, we’d go so far as saying they’re the best in the industry. This is because we look after them as well as they look after our customers, feeling that the best way to get the best out of people is to treat them well. We offer opportunities for development as soon as they join us and ensure there’s a continuous programme of learning for them as their knowledge develops. We also like to promote from within whenever possible and we’re proud that many of our managers began as carers with us.

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FAQs

Home care in Birmingham is ideal when someone needs extra support but wishes to remain at home. This may include help with personal care, household tasks, or managing health conditions. Birmingham home care also provides reassurance for families, offering professional support while allowing loved ones to stay connected to their local community.

Home care costs in Birmingham vary depending on the level and frequency of support required. Helping Hands Birmingham offers personalised pricing following a free assessment, ensuring costs reflect your exact needs. Whether you need occasional visits or full-time live-in care, we provide transparent pricing with no hidden fees.

Care in Birmingham can usually be arranged quickly, often within a few days of your initial enquiry. For urgent situations, Helping Hands Birmingham may be able to start care sooner. After your assessment, our team works efficiently to match you with a suitable carer and confirm a start date.

Home care in Birmingham starts with a free home assessment conducted by our local branch. We take time to understand your routines, preferences, and care needs before creating a tailored care plan. Once agreed, we introduce a compatible carer and arrange care to begin at a time that suits you.

Yes, all carers providing home care in Birmingham are fully insured, bonded, and employed by Helping Hands. They receive comprehensive training and ongoing support to maintain high standards of care. This ensures safe, professional, and reliable support delivered in your own home.

If your regular Birmingham carer is unavailable, we will arrange cover from another trained carer. Helping Hands Birmingham ensures continuity of care by using carers familiar with your needs whenever possible, minimising disruption and maintaining a consistent level of support.

Branch information

Address

170 High Street, Harborne, Birmingham, B17 9PP

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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Home care in Smethwick