Home care in Suffolk
Visiting care and home care in Suffolk
Our wonderful Suffolk carers are standing by to provide you or a loved one with compassionate, transformative home care that can help improve and maintain your quality of life. Our home care focuses on supporting you to live on your own terms as much as possible – maintaining your normal routines, hobbies and schedules. We’re delighted to be able to offer our CQC-regulated care across the whole of Suffolk.
Quality care provided in your own home
Home care from our Suffolk team offers security, mobility, and companionship.
For over 30 years, we've provided nurse-supported assistance, companionship and expert care to thousands of individuals across England and Wales. As industry leaders in home care, we know just what it takes to provide the right level of support so that you can retain your independence in the comfort of your own home.
We offer two types of home care:
Constant 24-hour care
Live-in care
One-to-one support from a fully qualified carer that lives with you. Full-time support so you can stay at home where you feel most comfortable.
- Round-the-clock (24/7)
- In your own home
- Personalised care plan
- Carer to match your needs, personality and interests
Occassional care visits
Hourly visiting care
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
- From 30 minutes a week depending on your needs
- In your own home
- Flexible care plan based on customer's needs
- All levels of care covered
Meet the Suffolk care team
Branch Care Manager
Hello, I am Janet Payne and I am the Branch Care Manager for Helping Hands Southend On Sea. As a Branch Manager it is my role to lead my branch and the care team for Southend, Chalkwell, Westcliff, Leigh on Sea, Rochford, Rayleigh, Great Wakering, Little Wakering and the surrounding areas. My role is to ensure that the service and care we are providing is delivered to the highest possible standard and to build positive and engaging relationships with our customers and their families. I am a wife, a proud mother and grandmother to two children and four beautiful grandchildren. I very much enjoy spending time with my family and strive to be the best I can be. My hobbies are driving, shopping for shoes and handbags, and dining out.
Area Care Manager, South East
Regional Care Director, South East
Reviews and credentials
We are actively collecting and monitoring our reviews and feedback for Suffolk to ensure our customers receive the best possible live in and home care service.
Fully regulated by the CQC
Other care we provide
High quality home care in Suffolk
At Helping Hands, we firmly believe that home is the best place to receive care. Staying at home gives you more control over your care plan, and allows you to have greater flexibility when it comes to things like bed-times, meals and visiting hours. Receiving care at home also means you can have a support plan that is fully tailored to your personal needs and wishes, rather than a generic one-size-fits-all plan. Our care experts in Suffolk will take the time to understand your circumstances and your physical and mental condition so that they’re able to provide you with a bespoke package of care that never leaves you feeling isolated or unsupported. You’ll then receive dedicated one-to-one support from one of our fantastic carers who will be able to help out around the home with whatever you need – from assisting with medication and mobility, to cooking your favourite meals and providing personal care.
24/7 live in care support
Live-in care is ideal for anyone who needs full-time care but wishes to remain in the comfortable, familiar surroundings of their own home rather than moving into residential care. You might currently be receiving visiting care and are at a stage where you need a more comprehensive support option, or your loved one may currently be in a care home but is feeling lonely, isolated or disorientated. Live-in care allows you to live independently and on your own terms without having to leave the home that you love.
Why Helping Hands is better than a care agency in Suffolk
As a private care provider rather than a care agency, we offer our customers certain guarantees that may care agencies don’t. For instance, we employ all of our carers directly, which means we handle their wages, they get a pension, they have the support of our wider care team, and – crucially – you can be certain they’ve been rigorously vetted and expertly trained by us. We also offer a fully managed service, which means that if your regular carer needs to take a break,
Qualified carers providing a variety of care services in Suffolk
At Helping Hands, we know that home care is only ever as brilliant as the carers providing it. That’s why we place such great emphasis on ensuring we hire only the most compassionate and dedicated people to our Suffolk care team, and have a rigorous vetting process in place to ensure every Helping Hands carer is a perfect fit for us and for you. When they start with us, all new carers enrol on our industry-leading carer training and assessment programme, where they receive in-depth instruction on a wide range of care practices. They’ll then continue to participate in regular refresher courses to keep their knowledge and skillset up to date.