We’ve been providing care across England and Wales since 1989 and our mission is to care for more and more people up and down the country in their own home. From those who need additional help to and from the shops and around the home, to those with chronic health conditions who require long-term support, we have the means and expertise to provide quality care to those who require it. Being regulated by the Care Quality Commission also means that our service is closely monitored for its effectiveness and safety, giving you extra peace of mind that your in experienced hands.
Our Swadlincote branch covers care in Ashby-de-la-Zouche, Branston, Burton-upon-Trent, Coalville, Measham, Moira, Newhall, Swadlincote and the surrounding areas. Get in touch with us today to find out how we can support you in your home.
If you’re looking for an extra pair of hands to help you keep on top of domestic duties, assist you when you’re out in the community – perhaps even when you go to cheer on your beloved Burton Albion team on a Saturday afternoon – or provide round-the-clock care if you have a specific illness or require end-of-life support, our friendly and skilled team in Swadlincote have the expertise to provide person-centred care that caters to all of your needs.
We can offer help little and often with our visiting care service (also known as domiciliary care), or we can provide 24-hour support with our live-in care service, where a care will live with you in your home. When initially meeting with you, we’ll create a support plan that is entirely crafted around you that takes into account your physical and emotional needs, so that all aspects of your health are taken care of.
"As Regional Care Director, I’m responsible for overseeing the quality of care delivered by our new branches, across both our hourly visiting care and live-in care teams. My aim is to deliver the highest standards of care through tailored, person-centred care plans that offer outcome-focused delivery through dedicated, expertly skilled care teams.
I learnt first-hand how important person-centred care is when my own father was diagnosed with lung cancer in 2014. Throughout his short fight with the disease, I was overawed and enormously grateful to the multidisciplinary teams who worked selflessly to make his last days as comfortable as they could be. This ignited in me just how important bespoke care is."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
What makes a real difference to our customers is the tailored support that we can deliver to them whilst they remain in the comfort of their own home. Along with friendly carers that genuinely care, it’s these reassuring factors that have made thousands of families choose us over the past 30 years to provide them with visiting care to help with everyday tasks. These can include anything from vacuuming, laundry, dusting and shopping to assistance with washing, bathing and getting around the home safely with or without mobility aids.
Not only are we there to provide physical assistance, but our Swadlincote team are more than happy to take you out for the afternoon if you so wish, perhaps to Calke Abbey for a wander around the beautiful grounds or to Sharpe’s Pottery Museum to soak up a bit of Swadlincote’s local history. We realise how important it is to fulfil both body and mind when it comes to home care, and that’s why our support covers physical and mental health so that we care for you in a holistic and meaningful way.
For those with more complex care needs or for couples who both require support, live-in care enables you to get the in-depth support you need whilst you stay at home. We can also offer clinical care to those for a specific health condition such as motor neurone disease or the after effects of a stroke, which is overseen by our team of nurses who ensure that the care and support you need is being delivered by an appropriately trained carer to an agreed support plan.
Live-in care is a direct alternative to residential care, as it allows you to get detailed support that you might need in the later stages of dementia or for a long-term health condition but without having the upheaval and stress of moving into a care home. You can still stay within the comfort and familiarity of loved ones, mementoes and even pets, whilst getting one-to-one assistance on your terms. There are no set mealtimes or wake up calls; you can go to bed when you like and eat from your own menu, often helping out with the cooking if that is one of your hobbies, too. You may even find that you build up a friendship with your live-in carer, who will live with you in your home to deliver your care whenever you should need it. Many of our customers often describe their live-in carers as extended members of the family who enrich their lives for the better.
Lots of people opt for domiciliary care as they reach their more senior years or they require extra help due to a physical disability, as it allows you to have care on your terms without taking away your independence and autonomy. It’s particularly popular for those that have parents or family members living a distance away from them who need an extra helping hand around the home, but they are unable to get to them every time they’re needed. Our team in Swadlincote can provide the peace of mind that all of you may be looking for by popping in to check on your loved one each day, preparing their lunch, making them a cup of tea and running the hoover round, as well as making sure they’re okay and having a natter about the latest goings on.
Dementia affects over 850,000 people in the UK, and with this figure rising steadily each year it’s no wonder that lots of our customers are living with one of the many different types of dementia. With this in mind, we ensure that every single one of our carers receives dementia training when they join us, so that they can understand and build up the skills required to fully support someone living with dementia and deliver the best dementia care. Our dementia training cover memory loss, challenging behaviours, different type of dementia and sensory difficulties, including our 4D dementia experience so that our carers gain an insight on what it feels like to have dementia on their five senses.
Helping Hands are also member of the Dementia Action Alliance, who work with organisations across the country to share best practice and promote the latest and safest dementia care.
Become frailer and less mobile can occur as we get older, but it doesn’t mean that you have to give up your home and independence. You may not even be particularly frail or need assistance with personal care, but now that you’re in your eighties or nineties, you might like someone to pop in every few days to help out with the housework or take out the bins to save you doing it yourself now that your energy levels are slightly less. This is exactly what elderly care can support you with; helping you to continue to live life on your terms as you reach the later stages of your life – which is completely different for each individual. For some, it may just be assisting them with getting to and from appointments or being the person they rely on for a daily conversation now that they are living alone, or it could be help with getting washed and dressed in the morning.
When providing care for another on a full or part-time basis, it is really important that you take regular breaks in order to relax, refresh and allow some time for yourself. It can be quite tiring caring for another, especially when they are a close friend or family member, which is why respite care from our Swadlincote team could be just the answer while you take a step back. Our team will meet with both of you beforehand so that they can replicate your existing care routines and seamlessly transition from your caregiving to ours, without any disturbance or confusion. And once you return after recharging your batteries, we can always set up regular respite breaks for both of you that becomes part of your care routine.
All of our new and existing carers are required to complete a thorough in-house training programme so that they have the skills and knowledge to provide the high-quality care that Helping Hands are known for. Modules include personal care, medication, manual handling, safeguarding and first aid, amongst many others. We also provide lots of additional training opportunities for our carers who would like to specialise in areas of interest, such a learning disabilities or palliative care, thus enabling them to gain extra qualifications along the way. We also empower our carers to step up into management roles with extra training courses, giving them both job satisfaction and areas of development if they so choose.
We are fully regulated by the Care Quality Commission (CQC), meaning that, unlike a care agency, our practices, leadership, training and service are closely monitored to ensure that they meet industry standards. This includes the safety, efficacy and responsiveness of our service, and ultimately doing what we say we are going to do.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
G35/36 Bretby Business Park, Ashby Road, Burton-upon-Trent, Staffordshire, DE15 0YZ Show on Map