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Home care in Tunbridge Wells

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01892 335234

Lines open at 9:00 AM on Sunday

New customer

Lines are currently closed

Existing customer

01892 335234

Visiting care and home care in Tunbridge Wells

Enter the Garden of England via Royal Tunbridge Wells. This charming town full of history and beautiful landscapes is a favourite among holidaymakers and was a firm favourite of Queen Victoria – hence its name, and it’s clear to see why. With its breath-taking countryside, oast houses and abundance of festivals and events to get involved with, there really is something for everyone – including home care from industry experts, Helping Hands.

Whether you need some weekly help with domestic chores, or full-time assistance and somebody to lean on while living with a complex condition, our carers are equipped to support you to whatever extent you require. Get in touch today to discuss your need for hourly visiting care or around-the-clock live-in care, and we’ll devise a flexible package that caters to everything you need to maintain a safe and fulfilling routine.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care at home

From short term support to longer term visits and live-in care, our Tunbridge Wells team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Tunbridge Wells care team

Meg Rooney

Branch Care Manager

Since 2012, I've built a rewarding career in care, beginning as an elderly care worker and transitioning to supported living for individuals with learning disabilities....

More about Meg Rooney

Alison Jones

Area Care Manager

As an area care manager, I have operational and financial responsibility for the branches in my region. It is my role to lead and motivate...

More about Alison Jones

Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

More about Matt Bristow

Our Reviews

Fully regulated by the CQC

Our Tunbridge Wells branch is fully regulated and accredited by the CQC

Find out more

A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.

Home care Tunbridge Wells

With over 30 years’ experience under our belts, we really do know what it takes to deliver the very best in visiting care. Allowing people to remain independent whilst getting the care they need and deserve is extremely important to us, and something that the care team take very seriously.

Covering conditions such as dementia, cancer, Parkinson’s, cerebral palsy and many more, our team will support you with whatever you need to keep you happy, healthy and safe. So, if you need someone to help you to prepare your meals twice a day or assistance with your personal care in the morning, we’ll create a care plan based entirely around you.

Home care isn’t just about the practicalities; it’s about ensuring someone is well in both mind, body and spirit. So if you find yourself struggling to get out to keep up with your social circle or can’t quite get outside to enjoy your garden, we can accompany you to a local café to catch up with your friends or help you keep on top of tending to your plants and get outside safely so that you can enjoy your garden again.

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One-to-one support with live-in care

If your care needs start to increase and become difficult to manage with visiting care, we can arrange for live-in care to be in place as soon as you need so that all of your additional needs are tended to whenever you need help, day or night.

As the term suggests, live-in care is when someone comes to live with you in your home to take care of you around the clock. That way, you can rest assured that you always have someone there to support you whatever the hour. And with a team of clinical nurses on hand, we can also assist you if you’ve had an acquired brain injury, neurological condition or a complex requirement such as a stoma or catheter.

As well as making sure we find someone for you that has experience in your condition or care needs, we also work hard to match you with a live-in carer who shares similar interests and personality traits with you. It’s really important that you are able to build up a rapport and trust with your carer, as this will allow both of you to feel more comfortable and enable you to enjoy your time together. So, if you like walking along the colonnade walkway of The Pantiles or love whiling away the afternoons on the Spa Valley Railway, we’ll work with you to find a carer that enjoys doing that too.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.

Take back control with domiciliary care

Designed to allow you choice, freedom and flexibility, domiciliary care is a great option if you need assistance several times a day or even once a week. When arranging your care plan, you can decide what you need extra help with and when, so that we don’t impinge on your existing schedule and routines.

As times goes by, you may want to request extra care visits, which can be done at any time to suit you. So, if you have help with the housework but find yourself struggling to get in and out of bed in the mornings and evenings, we’ll ensure your dignity is maintained whilst doing our very best to support you, regardless of the task.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.

Peace of mind with dementia care

It can be quite an unsettling and nerve-wracking time for both you and your family if you’ve just been diagnosed with dementia. As well as needing extra support with your daily routines at home, you may have lots of questions and anxieties. But with our expert team who specialise in dementia care, we can provide reassurance and answers to some of your questions to help you understand the type of dementia you have and how it may affect your life.

As your symptoms progress, we can help you to make extra tweaks to your home to support any memory loss or disorientation that you may have, such as extra large clocks to help you know what time it is if you tend to wake up at night and become confused with the time of day. We’ll also make sure that you have the same carers to come and visit you so that you can get used to their friendly faces.

A woman in a lavender uniform with a lanyard and ID badge smiles warmly at another woman holding a cup, as they sit and talk outdoors.

Elderly care designed to fit in with you

Just because you’ve reached the winter of your life and have additional care needs, it doesn’t mean that you have to give up your beloved home and move into residential care. With elderly care, you can get the support you need whilst staying in the place that you feel most comfortable and safe – your home.

Elderly care from our Tunbridge Wells team covers everything from personal care, administering medication and assisting with mobility all the way to helping with the housework, cooking and companionship. So, not only are your practical needs taken care of; your emotional and spiritual needs are too.

A carer pours tea for an elderly man and woman sitting at a patio table outdoors, surrounded by greenery, enjoying a peaceful afternoon together.

Take a break with respite care

Caring for someone else is one of the best jobs you could ever do (believe us, we know). But if you’re a full-time carer for a friend or relative, this can often be draining on you both physically and mentally. It’s really important that you’re allowed time to take a break, so that you can recharge your batteries. To enable you to do this, a respite carer will seamlessly fit into your usual routine and take over from you whilst you take a step back. We’ll even make sure that we meet with both of you beforehand, so that we maintain everything that you’ve put in place, even down to the times your loved one gets up in the morning.

Respite care is also an option for you if you need support in an emergency or if you’ve just been discharged from hospital after an accident or operation. Within as little as 24 hours, we can a package of care in place that suits your existing and changing needs, so that you can recover safely and peacefully at home.

A woman in a light purple uniform stands in a kitchen, smiling while drying a white mug with a green tea towel. Clean crockery is in a draining rack beside her on the worktop.

Fully-trained carers in Tunbridge Wells

At Helping Hands, we only employ kind, compassionate and conscientious individuals to become one of our many carers. Even if they don’t have previous care experience, we look for these qualities that are innately within people as a number one requirement. We then ensure that all of our new recruits are fully-trained by our in-house teachers so that they are equipped to support our customers in their homes.

Our award-winning training programme covers manual handling, dementia, first aid, personal care and medication and is delivered either at our bespoke centre in Warwickshire (live-in carers) or at the Tunbridge Wells branch (visiting carers). Throughout their career with us, our carers are required to undertake regular refresher training to keep up to date with the latest and safest care practices.

As a national provider of home care, we are closely monitored by the Care Quality Commission (CQC), who ensure that we are continuously providing a responsive, effective and safe service to all of our customers.

Other areas we cover

Branch information

Address

Helping Hands Tunbridge Wells, 42 Monson Road, Tunbridge Wells, TN1 1LU

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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