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Tunbridge Wells

Little and often, companionship to nursing. With branches nationwide.

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National Live-in care coverage

Visiting and live-in care across Tunbridge Wells

Enter the Garden of England via Royal Tunbridge Wells. This charming town full of history and beautiful landscapes is a favourite among holiday makers and was a firm favourite of Queen Victoria – hence its name, and it’s clear to see why. With it’s breath-taking countryside, oast houses and abundance of festivals and events to get involved with, there really is something for everyone – including home care from industry experts, Helping Hands.

Nicola and her team of friendly and professional carers offer care services across Bidborough, Boars Head, Burnt Oak, Burwash, Crowborough, Groombridge, Lamberhurst, Langton Green, Pembury, Poundgate, Stonegate, Tunbridge Wells and the surrounding areas.

Meet Nicola, our Branch Manager

“Hello, I’m Nicola. I’m passionate about enabling people to live at home as independently as possible and making a difference to their day. I’ve been working in care for several years and have a number of skills and qualifications which enable me to grow my team of skilled carers. I can't wait to bring Helping Hands to Tunbridge Wells!”

Visiting home care in Tunbridge Wells

With over 30 years’ experience under our belts, we really do know what it takes to deliver the very best in visiting care. Allowing people to remain independent whilst getting the care they need and deserve is extremely important to us, and something that Nicola and her team take very seriously.

Covering conditions such as dementia, cancer, Parkinson’s, cerebral palsy and many more, our team will support you with whatever you need to keep you happy, healthy and safe. So, if you need someone to help you to prepare your meals twice a day or assistance with your personal care in the morning, we’ll create a care plan based entirely around you.

Care isn’t just about the practicalities; it’s about ensuring someone is well in both mind, body and spirit. So if you find yourself struggling to get out to keep up with your social circle or can’t quite get outside to enjoy your garden, we can accompany you to a local café to catch up with your friends or help you keep on top of tending to your plants and get outside safely so that you can enjoy your garden again.

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“Monday is my one day of normality each week and I really look forward to it. Dana and I really like each other and there’s always so much laughter between us!”

Hannah, a Tunbridge Wells customer

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One-to-one support with live-in care

If your care needs start to increase and become difficult to manage with visiting care, we can arrange for live-in care to be in place as soon as you need so that all of your additional needs are tended to whenever you need help, day or night.

As the term suggests, live-in care is when someone comes to live with you in your home to take care of you around the clock. That way, you can rest assured that you always have someone there to support you whatever the hour. And with a team of clinical nurses on hand, we can also assist you if you’ve had an acquired brain injury, neurological condition or a complex requirement such as a tracheostomy, stoma or catheter.

As well as making sure we find someone for you that has experience in your condition or care needs, we also work hard to match you with a live-in carer who shares similar interests and personality traits with you. It’s really important that you are able to build up a rapport and trust with your carer, as this will allow both of you to feel more comfortable and enable you to enjoy your time together. So, if you like walking along the colonnade walkway of The Pantiles or love whiling away the afternoons on the Spa Valley Railway, we’ll work with you to find a carer that enjoys doing that too.

Discover more on what is live-in care here.

Take back control with domiciliary care

Designed to allow you choice, freedom and flexibility, domiciliary care is a great option if you need assistance several times a day or even once a week. When arranging your care plan, you can decide what you need extra help with and when, so that we don’t impinge on your existing schedule and routines.

As times goes by, you may want to request extra care visits, which can be done at any time to suit you. So, if you have help with the housework but find yourself struggling to get in and out of bed in the mornings and evenings, we’ll ensure your dignity is maintained whilst doing our very best to support you, regardless of the task.

Peace of mind with dementia care

It can be quite an unsettling and nerve-wracking time for both you and your family if you’ve just been diagnosed with dementia. As well as needing extra support with your daily routines at home, you may have lots of questions and anxieties. But with our expert team who specialise in dementia care, we can provide reassurance and answers to some of your questions to help you understand the type of dementia you have and how it may affect your life.

As your symptoms progress, we can help you to make extra tweaks to your home to support any memory loss or disorientation that you may have, such as extra large clocks to help you know what time it is if you tend to wake up at night and become confused with the time of day. We’ll also make sure that you have the same carers to come and visit you so that you can get used to their friendly faces.

Elderly care designed to fit in with you

Just because you’ve reached the winter of your life and have additional care needs, it doesn’t mean that you have to give up your beloved home and move into residential care. With elderly care, you can get the support you need whilst staying in the place that you feel most comfortable and safe – your home.

Elderly care from Nicola’s team covers everything from personal care, administering medication and assisting with mobility all the way to helping with the housework, cooking and companionship. So, not only are your practical needs taken care of; your emotional and spiritual needs are too.

Take a break with respite care

Caring for someone else is one of the best jobs you could ever do (believe us, we know). But if you’re a full-time carer for a friend or relative, this can often be draining on you both physically and mentally. It’s really important that you’re allowed time to take a break, so that you can recharge your batteries. To enable you to do this, a respite carer will seamlessly fit into your usual routine and take over from you whilst you take a step back. We’ll even make sure that we meet with both of you beforehand, so that we maintain everything that you’ve put in place, even down to the times your loved one gets up in the morning.

Respite care is also an option for you if you need support in an emergency or if you’ve just been discharged from hospital after an accident or operation. Within as little as 24 hours, we can a package of care in place that suits your existing and changing needs, so that you can recover safely and peacefully at home.

Fully-trained carers in Tunbridge Wells

At Helping Hands, we only employ kind, compassionate and conscientious individuals to become one of our many carers. Even if they don’t have previous care experience, we look for these qualities that are innately within people as a number one requirement. We then ensure that all of our new recruits are fully-trained by our in-house teachers so that they are equipped to support our customers in their homes.

Our award-winning training programme covers manual handling, dementia, first aid, personal care and medication and is delivered either at our bespoke centre in Warwickshire (live-in carers) or at the Tunbridge Wells branch (visiting carers). Throughout their career with us, our carers are required to undertake regular refresher training to keep up to date with the latest and safest care practices.

As a national provider of home care, we are closely monitored by the Care Quality Commission (CQC), who ensure that we are continuously providing a responsive, effective and safe service to all of our customers.

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“Helping Hands is more like a family; they treat everyone individually and they’re really supportive.”

Dana, a Helping Hands carer in Tunbridge Wells

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Areas across Tunbridge Wells that we cover:

Bidborough Boars Head Brenchley
Burnt Oak Burwash Buss’s Green
Buttons Crowborough Eridge Green
Frant Gills Green Groombridge
Lamberhurst Langton Green Pell Green
Pembury Poundgate St Johns
Stonegate Tonbridge Tunbridge Wells
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Find out more about care in Tunbridge Wells

If you want to find out more about care from Helping Hands, you can call our friendly advisors seven days a week.

You can also pop into the branch on Monson Road, where Nicola and the team will be able to discuss the different options available to you. If you struggle to get out of the house, we can even come to you. Just let us know a time and day suitable for you and we’ll be there.

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM


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Always so lovely to receive a note of thanks. It really means a lot to us all.xx ... See MoreSee Less

Always so lovely to receive a note of thanks. It really means a lot to us all.xx

So Nicola, Branch Manager, is running 31 miles in January for the Air Ambulance, Kent, Surrey and Sussex.
This is a massive challenge as I haven't run for many years and the idea of it is not filling me full of joy!! However it is for a truly worthwhile cause and will improve my fitness, so please take a look at my page and donate if at all possible.
Thank you.x
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Hope that you have all had a very Merry Christmas. For some of us it has been simply exhausting.....💜 ... See MoreSee Less

Hope that you have all had a very Merry Christmas. For some of us it has been simply exhausting.....💜
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