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Rated excellent on Trustpilot
Locally managed service

Tunbridge Wells

Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 21 reviews

Tunbridge Wells

Helping Hands in Tunbridge Wells is home to a home care team determined to offer the very best standard of care available in your area. With a group of compassionate people dedicated to delivering an industry-leading service, all of which trained internally in line with Care Quality Commission regulation, you or your loved one can receive all levels of care in a manner that goes above and beyond the degree of empathy and expertise you’d expect from a home care provider. 

Nicola and her team of friendly and professional carers offer care services across Bidborough, Boars Head, Burnt Oak, Burwash, Crowborough, Groombridge, Lamberhurst, Langton Green, Pembury, Poundgate, Southborough, Stonegate, Tunbridge Wells and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01892 628 232 *If you are an existing customer, please use the branch phone number

Branch address

42 Monson Road, Tunbridge Wells, TN1 1LU (see on maps)

Visiting and live-in care across Tunbridge Wells

Enter the Garden of England via Royal Tunbridge Wells. This charming town full of history and beautiful landscapes is a favourite among holidaymakers and was a firm favourite of Queen Victoria – hence its name, and it’s clear to see why. With its breath-taking countryside, oast houses and abundance of festivals and events to get involved with, there really is something for everyone – including home care from industry experts, Helping Hands.

Whether you need some weekly help with domestic chores, or full-time assistance and somebody to lean on while living with a complex condition, our carers are equipped to support you to whatever extent you require. Get in touch today to discuss your need for hourly visiting care or around-the-clock live-in care, and we’ll devise a flexible package that caters to everything you need to maintain a safe and fulfilling routine.

Meet the team

Hannah Bryant

Meet Hannah Bryant, our Area Care Manager, Tunbridge Wells

Hi, I’m Hannah. As the area care manager for South East, I have a strong duty of care to my customers and my carers in equal measure and strive to provide care based not only on what is needed but what is wanted by each customer on an individual basis. I’ve worked in care for over seven years now, and having spent the last two and a half years working in Birmingham, I’m now back home in Bromley!
Jodie Wilson

Jodie Wilson

Head of Live-in Care, South East

Read More
Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareDomiciliary CareElderly CareRespite Care

Other services we provide at this branch

Visiting care in Tunbridge Wells

With over 30 years’ experience under our belts, we really do know what it takes to deliver the very best in visiting care. Allowing people to remain independent whilst getting the care they need and deserve is extremely important to us, and something that Nicola and her team take very seriously.

Covering conditions such as dementia, cancer, Parkinson’s, cerebral palsy and many more, our team will support you with whatever you need to keep you happy, healthy and safe. So, if you need someone to help you to prepare your meals twice a day or assistance with your personal care in the morning, we’ll create a care plan based entirely around you.

Home care isn’t just about the practicalities; it’s about ensuring someone is well in both mind, body and spirit. So if you find yourself struggling to get out to keep up with your social circle or can’t quite get outside to enjoy your garden, we can accompany you to a local café to catch up with your friends or help you keep on top of tending to your plants and get outside safely so that you can enjoy your garden again.

One-to-one support with live-in care

If your care needs start to increase and become difficult to manage with visiting care, we can arrange for live-in care to be in place as soon as you need so that all of your additional needs are tended to whenever you need help, day or night.

As the term suggests, live-in care is when someone comes to live with you in your home to take care of you around the clock. That way, you can rest assured that you always have someone there to support you whatever the hour. And with a team of clinical nurses on hand, we can also assist you if you’ve had an acquired brain injury, neurological condition or a complex requirement such as a tracheostomy, stoma or catheter.

As well as making sure we find someone for you that has experience in your condition or care needs, we also work hard to match you with a live-in carer who shares similar interests and personality traits with you. It’s really important that you are able to build up a rapport and trust with your carer, as this will allow both of you to feel more comfortable and enable you to enjoy your time together. So, if you like walking along the colonnade walkway of The Pantiles or love whiling away the afternoons on the Spa Valley Railway, we’ll work with you to find a carer that enjoys doing that too.

Discover more on what is live-in care here.

Take back control with domiciliary care

Designed to allow you choice, freedom and flexibility, domiciliary care is a great option if you need assistance several times a day or even once a week. When arranging your care plan, you can decide what you need extra help with and when, so that we don’t impinge on your existing schedule and routines.

As times goes by, you may want to request extra care visits, which can be done at any time to suit you. So, if you have help with the housework but find yourself struggling to get in and out of bed in the mornings and evenings, we’ll ensure your dignity is maintained whilst doing our very best to support you, regardless of the task.

Peace of mind with dementia care

It can be quite an unsettling and nerve-wracking time for both you and your family if you’ve just been diagnosed with dementia. As well as needing extra support with your daily routines at home, you may have lots of questions and anxieties. But with our expert team who specialise in dementia care, we can provide reassurance and answers to some of your questions to help you understand the type of dementia you have and how it may affect your life.

As your symptoms progress, we can help you to make extra tweaks to your home to support any memory loss or disorientation that you may have, such as extra large clocks to help you know what time it is if you tend to wake up at night and become confused with the time of day. We’ll also make sure that you have the same carers to come and visit you so that you can get used to their friendly faces.

Elderly care designed to fit in with you

Just because you’ve reached the winter of your life and have additional care needs, it doesn’t mean that you have to give up your beloved home and move into residential care. With elderly care, you can get the support you need whilst staying in the place that you feel most comfortable and safe – your home.

Elderly care from Nicola’s team covers everything from personal care, administering medication and assisting with mobility all the way to helping with the housework, cooking and companionship. So, not only are your practical needs taken care of; your emotional and spiritual needs are too.

Take a break with respite care

Caring for someone else is one of the best jobs you could ever do (believe us, we know). But if you’re a full-time carer for a friend or relative, this can often be draining on you both physically and mentally. It’s really important that you’re allowed time to take a break, so that you can recharge your batteries. To enable you to do this, a respite carer will seamlessly fit into your usual routine and take over from you whilst you take a step back. We’ll even make sure that we meet with both of you beforehand, so that we maintain everything that you’ve put in place, even down to the times your loved one gets up in the morning.

Respite care is also an option for you if you need support in an emergency or if you’ve just been discharged from hospital after an accident or operation. Within as little as 24 hours, we can a package of care in place that suits your existing and changing needs, so that you can recover safely and peacefully at home.

Fully-trained carers in Tunbridge Wells

At Helping Hands, we only employ kind, compassionate and conscientious individuals to become one of our many carers. Even if they don’t have previous care experience, we look for these qualities that are innately within people as a number one requirement. We then ensure that all of our new recruits are fully-trained by our in-house teachers so that they are equipped to support our customers in their homes.

Our award-winning training programme covers manual handling, dementia, first aid, personal care and medication and is delivered either at our bespoke centre in Warwickshire (live-in carers) or at the Tunbridge Wells branch (visiting carers). Throughout their career with us, our carers are required to undertake regular refresher training to keep up to date with the latest and safest care practices.

As a national provider of home care, we are closely monitored by the Care Quality Commission (CQC), who ensure that we are continuously providing a responsive, effective and safe service to all of our customers.

Find out more about care in Tunbridge Wells

If you want to find out more about care from Helping Hands, you can call our friendly advisors seven days a week.

You can also pop into the branch on Monson Road, where Nicola and the team will be able to discuss the different options available to you. If you struggle to get out of the house, we can even come to you. Just let us know a time and day suitable for you and we’ll be there.

Call us on 01892 628 232 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Tunbridge Wells to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 21 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4 out of 5

from 4 reviews

Our credentials

Our Tunbridge Wells branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

42 Monson Road, Tunbridge Wells, TN1 1LU Show on Map

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