Helping Hands in Tunbridge Wells is home to a home care team determined to offer the very best standard of care available in your area. With a group of compassionate people dedicated to delivering an industry-leading service, all of which trained internally in line with Care Quality Commission regulation, you or your loved one can receive all levels of care in a manner that goes above and beyond the degree of empathy and expertise you’d expect from a home care provider.
Nicola and her team of friendly and professional carers offer care services across Bidborough, Boars Head, Burnt Oak, Burwash, Crowborough, Groombridge, Lamberhurst, Langton Green, Pembury, Poundgate, Southborough, Stonegate, Tunbridge Wells and the surrounding areas.
Enter the Garden of England via Royal Tunbridge Wells. This charming town full of history and beautiful landscapes is a favourite among holidaymakers and was a firm favourite of Queen Victoria – hence its name, and it’s clear to see why. With its breath-taking countryside, oast houses and abundance of festivals and events to get involved with, there really is something for everyone – including home care from industry experts, Helping Hands.
Whether you need some weekly help with domestic chores, or full-time assistance and somebody to lean on while living with a complex condition, our carers are equipped to support you to whatever extent you require. Get in touch today to discuss your need for hourly visiting care or around-the-clock live-in care, and we’ll devise a flexible package that caters to everything you need to maintain a safe and fulfilling routine.
"Hi, I’m Hannah. As the area care manager for South East, I have a strong duty of care to my customers and my carers in equal measure and strive to provide care based not only on what is needed but what is wanted by each customer on an individual basis. I’ve worked in care for over seven years now, and having spent the last two and a half years working in Birmingham, I’m now back home in Bromley!"
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
With over 30 years’ experience under our belts, we really do know what it takes to deliver the very best in visiting care. Allowing people to remain independent whilst getting the care they need and deserve is extremely important to us, and something that Nicola and her team take very seriously.
Covering conditions such as dementia, cancer, Parkinson’s, cerebral palsy and many more, our team will support you with whatever you need to keep you happy, healthy and safe. So, if you need someone to help you to prepare your meals twice a day or assistance with your personal care in the morning, we’ll create a care plan based entirely around you.
Care isn’t just about the practicalities; it’s about ensuring someone is well in both mind, body and spirit. So if you find yourself struggling to get out to keep up with your social circle or can’t quite get outside to enjoy your garden, we can accompany you to a local café to catch up with your friends or help you keep on top of tending to your plants and get outside safely so that you can enjoy your garden again.
If your care needs start to increase and become difficult to manage with visiting care, we can arrange for live-in care to be in place as soon as you need so that all of your additional needs are tended to whenever you need help, day or night.
As the term suggests, live-in care is when someone comes to live with you in your home to take care of you around the clock. That way, you can rest assured that you always have someone there to support you whatever the hour. And with a team of clinical nurses on hand, we can also assist you if you’ve had an acquired brain injury, neurological condition or a complex requirement such as a tracheostomy, stoma or catheter.
As well as making sure we find someone for you that has experience in your condition or care needs, we also work hard to match you with a live-in carer who shares similar interests and personality traits with you. It’s really important that you are able to build up a rapport and trust with your carer, as this will allow both of you to feel more comfortable and enable you to enjoy your time together. So, if you like walking along the colonnade walkway of The Pantiles or love whiling away the afternoons on the Spa Valley Railway, we’ll work with you to find a carer that enjoys doing that too.
Discover more on what is live-in care here.
Designed to allow you choice, freedom and flexibility, domiciliary care is a great option if you need assistance several times a day or even once a week. When arranging your care plan, you can decide what you need extra help with and when, so that we don’t impinge on your existing schedule and routines.
As times goes by, you may want to request extra care visits, which can be done at any time to suit you. So, if you have help with the housework but find yourself struggling to get in and out of bed in the mornings and evenings, we’ll ensure your dignity is maintained whilst doing our very best to support you, regardless of the task.
It can be quite an unsettling and nerve-wracking time for both you and your family if you’ve just been diagnosed with dementia. As well as needing extra support with your daily routines at home, you may have lots of questions and anxieties. But with our expert team who specialise in dementia care, we can provide reassurance and answers to some of your questions to help you understand the type of dementia you have and how it may affect your life.
As your symptoms progress, we can help you to make extra tweaks to your home to support any memory loss or disorientation that you may have, such as extra large clocks to help you know what time it is if you tend to wake up at night and become confused with the time of day. We’ll also make sure that you have the same carers to come and visit you so that you can get used to their friendly faces.
Just because you’ve reached the winter of your life and have additional care needs, it doesn’t mean that you have to give up your beloved home and move into residential care. With elderly care, you can get the support you need whilst staying in the place that you feel most comfortable and safe – your home.
Elderly care from Nicola’s team covers everything from personal care, administering medication and assisting with mobility all the way to helping with the housework, cooking and companionship. So, not only are your practical needs taken care of; your emotional and spiritual needs are too.
Caring for someone else is one of the best jobs you could ever do (believe us, we know). But if you’re a full-time carer for a friend or relative, this can often be draining on you both physically and mentally. It’s really important that you’re allowed time to take a break, so that you can recharge your batteries. To enable you to do this, a respite carer will seamlessly fit into your usual routine and take over from you whilst you take a step back. We’ll even make sure that we meet with both of you beforehand, so that we maintain everything that you’ve put in place, even down to the times your loved one gets up in the morning.
Respite care is also an option for you if you need support in an emergency or if you’ve just been discharged from hospital after an accident or operation. Within as little as 24 hours, we can a package of care in place that suits your existing and changing needs, so that you can recover safely and peacefully at home.
At Helping Hands, we only employ kind, compassionate and conscientious individuals to become one of our many carers. Even if they don’t have previous care experience, we look for these qualities that are innately within people as a number one requirement. We then ensure that all of our new recruits are fully-trained by our in-house teachers so that they are equipped to support our customers in their homes.
Our award-winning training programme covers manual handling, dementia, first aid, personal care and medication and is delivered either at our bespoke centre in Warwickshire (live-in carers) or at the Tunbridge Wells branch (visiting carers). Throughout their career with us, our carers are required to undertake regular refresher training to keep up to date with the latest and safest care practices.
As a national provider of home care, we are closely monitored by the Care Quality Commission (CQC), who ensure that we are continuously providing a responsive, effective and safe service to all of our customers.
We are actively collecting and monitoring our reviews and feedback for Tunbridge Wells to ensure our customers receive the best possible live in and home care service.
5 out of 5 stars, from 21 reviews
Our Tunbridge Wells branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
42 Monson Road, Tunbridge Wells, TN1 1LU Show on Map