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Whitley Bay

Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

Live-in care and visiting home care in Whitley Bay

With St. Mary’s Lighthouse and Long Sands Beach just down the road, our local care team are in the heart of the Whitley Bay community. Providing flexible and professional support, our carers are here to help you live the lifestyle you want to lead, with the care you require.

Branch Manager Alecia is proud that her carers are true ambassadors for the area. Together the Whitley Bay team provides personalised home care in South Wellfield, Tynemouth, Murton, Shiremoor and the surrounding areas.

Alecia’s worked in the care industry for several years and is very proud to be part of such an amazing team.

Meet Alecia, our Branch Manager

Alecia White, Branch Manager for Newcastle

Alecia’s experiences have come from working within a supported living complex, providing care and companionship to a range of customers with learning disabilities and mental health needs.

Alecia says, “I then became the care coordinator for the Helping Hands branch in Middlesbrough, where I had so many incredible and inspirational moments.

“Every staff member within Helping Hands plays a very important role in delivering an outstanding service to our customers.”

Regular home visits for families around Whitley Bay

Our visiting care starts from just 30-minutes per week, all the way through to overnight stays and full-time live-in care.

Visiting care is an ideal solution if you know that you need extra help but don’t want to go through the upheaval of moving into nursing or residential care. Our Whitley Bay carers will work around your timetable, whilst covering:

  • Personal care: Helping you wash and dress, while always giving you privacy and space.
  • Administering medication and ensuring you’re safe when swallowing tablets.
  • Providing support with aspects of complex care including stomas and catheters.
  • Preparing food, housekeeping and companionship

Though the practical support inside your home is very important, helping you when you’re out in the community is also a great way to preserve your independence.

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The carers have been reliable, caring, friendly and efficient, not only to mam but to the rest of our family. Their efficiency has been commended by our doctor and the district nurses.

Lynne from Newcastle

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How visiting care is helping Audrey

Constant, ongoing live-in care around Whitley Bay

Over time, you might feel that you need a more consistent care solution, or you might be concerned that a friend or relative is struggling to manage. Live-in care can provide peace of mind and reassurance.

A live-in carer, handpicked by us, will move into your property alongside you, making sure you have everything you need to remain comfortable and safe.

We understand it’s a major step to welcome a new person into your family home, that’s why our local managers help you settle in with your new carer, making sure they don’t only meet your requirements, but match your personality too.

Whether you need help using a mobility aid, using a bath or shower, continence care or support using a hoist, our carers are fully-trained in all aspects of care. Alternatively, you may need an extra hand around the house – our carers can help with household tasks and pet care, if required.

One-to-one dementia care from our specialists

Dementia affects everyone in different ways and can be a lot to take on for a family. The care that’s required should always be unique, that’s why our tailored support service enables people with dementia to remain in their homes, where they feel most comfortable.

We’ve been caring for people with different types and stages of dementia for 30 years, with independence being our priority. Throughout our award-winning training, our carers are fully-trained in dementia care, ensuring each customer is given high-quality, specialist care.

Whether you need gentle encouragement or reminders to take medication, or constant supervision, our advisors can help you understand the support available to you and your family and how it will fit in with your routine and lifestyle.

Advanced care for complex conditions

High-level and complex conditions often need specific care. Our carers can support with conditions such as cerebral palsy, multiple sclerosis, motor neurone disease, tetraplegia, and can assist with your recovery following a brain or spinal injury.

After going through specific training, our carers can assist with catheters, stomas and tracheostomies. The Whitley Bay team will do everything possible to help you retain your independence; we’ll even hand-pick your carer to ensure your hobbies and interests are matched.


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Care for short-term breaks

Constantly supporting a loved one can be a lot to take on and incredibly overwhelming. If you’re juggling a full-time job, parenting or other commitments, short-term relief is an ideal option.

Whether it’s delivered over a period of weeks or days, respite care allows you to take some time and recharge your batteries but still be assured your loved one is receiving care which meets their needs.

Respite care is also a great way to see how care in your home can work in the long run. Or you might have to leave your loved one to resolve another family emergency. In most cases, we can arrange care to start swiftly, with as little disruption as possible.

Our trained carers based in Whitley Bay

Delivering outstanding care and following the latest practices is at the front of everything our carers do. To make sure they’re fully equipped, each carer completes a thorough training programme covering a host of areas including personal care, safety in the home and medication administration.

Alongside our award-winning training programme, our carers go through a full background and DBS check, and because our carers are recruited and employed by us, we can also take care of all paperwork involved.

Like all of our branches, our Whitley Bay office is regulated by the Care Quality Commission (CQC), meaning we’re fully committed to always providing a safe and secure service.

Find out more about live-in care or visiting care in Whitley Bay

Alecia and her team are always on hand to help you make the decision which is best suited to your needs and the requirements of your family. You can pop into see them on Chillingham Road, Monday to Friday, 8.30am to 5.30pm (excluding bank holidays), or you can give them a call to arrange a meeting at a time and place which suits you and your family

Our phone lines are open seven days a week

If you’d like to discuss your home care options and set-up a meeting with Alecia and her team, please get in touch with us on 0191 283 6203. We’re here to take your call seven days a week.

Elderly care for you or your loved ones

Whether you’re looking for extra support at home, or at your love one’s home, elderly care is an ideal option. Our professional and compassionate carers are fully-trained in all aspects of care, giving you and your family peace of mind.

Accepting someone new into your family home can be daunting, that’s why we’ll help you hand select a care that meets your needs, interests and personality.

Domiciliary care in Whitley Bay

Domiciliary care is a great option for those wanting to remain in the comforts of their own home, with their beloved family and pets. Our Whitley Bay team will be on hand to build a bespoke care plan, with your needs, interests and personality prioritised.

From medication assistance to personal care and household duties, our Whitley Bay carers are fully-trained to support all your needs and requirements.

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I love spending time talking with my customers and love everything about my job. It’s great knowing I am enabling customers to continue living in the comfort of their own home.

Angela, a visiting carer

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Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM


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