Live-in care and visiting home care in Whitley Bay
With St. Mary’s Lighthouse and Long Sands Beach just down the road, our local care team are in the heart of the Whitley Bay community. Providing flexible and professional support, our carers are here to help you live the life you want to lead, with the care you require.
Branch Manager Alecia is proud that her carers are true ambassadors for the area, and together the Whitley Bay team provides personalised home care in South Wellfield, Tynemouth, Murton, Shiremoor and the surrounding areas.
Meet Alecia, our Branch Manager
Alecia’s experiences have come from working within a supported living community, providing care and companionship to a range of customers with learning disabilities and mental health needs.
Alecia says, “I then became the care coordinator for the Helping Hands branch in Middlesbrough, where I had so many incredible and inspirational moments, before becoming Branch Manager at Whitley Bay.
“Every staff member within Helping Hands plays a very important role in delivering an outstanding service to our customers.”
Regular home care visits for families around Whitley Bay
Our visiting care is available for 30-minute visits all the way through to overnight stays. So if you or your loved ones are in need of a little extra support but feel that residential care isn’t the most suitable option for you, visiting care from our Whitley Bay team is the perfect alternative to ensure that you have the support you need with no compromise to your independence.
You may need assistance with getting dressed and ready for the day or perhaps you would like some support in keeping on top of your household chores. It may be that you are living with a progressive condition and would like more intensive support each day. Regardless of what it is you need, Alecia and her team will work with you to provide a personalised care plan that is tailored to all your requirements.
The carers have been reliable, caring, friendly and efficient, not only to mam but to the rest of our family. Their efficiency has been commended by our doctor and the district nurses.
Lynne from Newcastle
Constant, ongoing live-in care around Whitley Bay
Over time, you might feel that you need a more consistent care solution, or you might be concerned that a friend or relative is finding more difficulty in going about their usual routine. Live-in care from Alecia’s team gives you round-the-clock support to ensure that you remain safe and independent at home – with no compromise to your day-to-day life.
We understand it’s a major step to welcome a new person into your family home. That’s why our local managers help you settle in with your new carer – making sure they don’t only meet your requirements, but match your personality too.
Whether you need help using a mobility aid, continence care or support using a hoist, our carers are fully-trained in all aspects of care. Or perhaps you simply need an extra hand around the house; Alecia and her team can also help you with household tasks and pet care.
Domiciliary care from our Whitley Bay team
Domiciliary care is so much more than just care; it provides you with the support you need to live your life in the way you want to. It encourages you to live independently at home and out in the community, whilst still providing the person-centred support that you need.
What’s more, with no restrictions on visiting times, no set mealtimes or menus and no daily schedules to follow, you will have the freedom to live each day on your terms. With domiciliary care from Alecia and her team, the control of your care is exactly where it should be – in your hands.
One-to-one dementia care from our specialists
Dementia affects everyone in different ways and can be extremely unnerving for you and your loved ones. The care that is given to an individual living with dementia should always be unique, and that’s why our tailored support service gives peace of mind to those living with dementia and their surrounding family.
We’ve been caring for people with different types and stages of dementia for over 30 years – with your independence being our priority. Whether you need gentle reminders to take your medication or more intensive support around your home and out in the community, Alecia and her team are here to help you understand the support available to you and your family, and how it will fit in with your routine and lifestyle.
Elderly care for you and your loved ones
As we grow through the various stages of life, our bodies can become weaker and our minds aren’t always as quick as they once were – but that doesn’t necessarily mean that we have to sacrifice our independence in order to accommodate that.
With elderly care from Alecia and her team, we’ll ensure that you have the support you need to feel safe at home without having to make any compromises to your usual routine.
Respite care for short-term breaks
Constantly supporting a loved one can be a lot to take on and incredibly overwhelming. If you’re juggling a full-time job, parenting or other commitments, having some short-term support may be the ideal solution for you.
Whether it’s delivered over a period of weeks or days, respite care allows you to take some time and recharge your batteries but still be assured that your loved one is receiving sensitive and compassionate care that meets their every need.
If you’re considering enlisting more support but you’re not sure whether it is the ideal solution for you, respite care can be a great way to see how care in your home can work in the long run.Request a callback Email us
Our fully-trained carers based in Whitley Bay
Delivering outstanding care is at the forefront of everything we do. To make sure they’re fully equipped, each carer completes a thorough training programme covering a host of areas including personal care, safety in the home and medication administration.
Alongside our award-winning training programme, our carers go through a full background and Disclosure Barring Service (DBS) checks, and because our carers are recruited and employed by us, we will also take care of all paperwork involved.
Like all of our branches, our Whitley Bay office is regulated by the Care Quality Commission (CQC), meaning we’re fully committed to always providing a safe and secure service, and we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care.
Find out more about live-in care or visiting care in Whitley Bay
Alecia and her team are always on hand to help you make the decision which is best suited to your needs and the requirements of your family. If you’d like to arrange a meeting with Alecia to find out how we can help you, please call our team on 0191 283 6449. Our phone lines are open seven days a week.
If you’d rather meet face-to-face, you can pop in to see the team on Chillingham Road, or you can arrange to meet at a place that is more convenient for you – whether that’s at a local café or your front room.
I love spending time talking with my customers and love everything about my job. It’s great knowing I am enabling customers to continue living in the comfort of their own home.
Angela, a visiting carer