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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


We have been providing home care to thousands of individuals for over 30 years, enabling them to live in the place they know, love and feel safe: their home. Our team in Wigan can arrange support swiftly and effectively, meaning that you don’t have to upheave your life and possessions to move into residential care. As with all other reputable care companies, Helping Hands are regulated by the Care Quality Commission (CQC), who make sure that the care you receive is safe, effective and in line with industry standards.

Our professional and friendly team at our brand-new Wigan branch cover home care across the area, including but not limited to Appley Bridge, Leigh, Orrell, Shevington, Skelmersdale, Standish and Wigan.

This branch covers where you need care:

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To learn more about how we can help call

01942447729 *If you are an existing customer, please use the branch phone number

Branch address

Thrive, Atlas House, Caxton Close, Wigan, Greater Manchester, WN3 6XU (see on maps)

Visiting and live-in care in Wigan

Helping Hands are able to provide person-centred support for your temporary or permanent health care needs – whether that’s regular visits for those in their older years or round-the-clock assistance from a live-in carer. The Wigan team will get to know you and exactly what you need help with, creating a support plan for you that’s as individual and unique as you are.

Covering the two towns of Wigan and Leigh, the Wigan borough has plenty to offer for those days when you feel like you might want to venture out with your carer for perhaps a stroll down the Liverpool-Leeds canal or a visit to the latest exhibition at The Fire Within. After all, care isn’t just about the practicalities in your home; it’s also about fulfilling mind, body and spirit.


Meet the team

Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareDomiciliary CareElderly CareRespite CarePalliative Care

Other services we provide at this branch

Visiting care for extra reassurance

Since 1989, we have been supporting people in their own homes to give them a choice and enable them to live life on their terms. We place the important of your support plan on your health and medical needs, preferences, safety and wishes, so that you’re cared for in a holistic way that is meaningful to you.

With visiting care, we can provide short, regular visits anywhere from 30 minutes all the way up to hourly calls. And during these visits, we can support you with a whole host of different practical tasks around your home, including cleaning, dusting, washing, vacuuming, taking out the bins and making the beds. As well as helping you to keep on top of the housework, we’ll also assist with any personal care needs – from help with going to the toilet to assistance with washing and bathing, or even putting on make up or shaving.

Our carers in Wigan are much more than carers; they’re there to support you with the practical tasks but also as a friendly face that you can get to know and build a rapport with. So, if you fancy going out for the afternoon for a stroll down the canal or to Haigh Hall to admire its history, your carers will be more than happy to accompany you.

24-hour support in Wigan with live-in care

Live-in care is a direct alternative to residential care and is ideal for someone who requires more intensive support from a dedicated carer who knows the intricacies and minor details about their support plan. Living with you in your home, we’ll match you to a live-in carer that is similar to you in personality and may even share the same interests as you, but who also has experience in your specific health care needs. Having one-to-one support means that you won’t have to get used to different people providing your care, which is what may happen if you were to move to a care home; you and your carer will be able to get to know each other and they can cater for every single one of your needs – including cooking you your favourite meals and knowing exactly how you like things done in your home.

For those with complex care needs, our live-in carers receive additional training from our clinical nurses, who will also oversee your package of care. For example, those who require PEG feeding, who have had a tracheostomy or have a stoma or catheter fitted. With our nurses having extensive experience in the NHS and registration with the Nursing and Midwifery Council, you can rest assured that our nurse-led care option will meet your clinical needs without you having to leave the comfort of your own home.

Better than a care agency in Wigan

At Helping Hands, we understand home care, because that’s what we’ve been delivering for our customers since we were established in 1989. We’ve always been a private homecare company, with a foundation based on family values and person-centred care – not what you’d get from a traditional care agency set-up. If we were an agency we’d charge you a fee just to introduce you to a suitable carer, without putting too much thought into whether you have anything in common or if they’re the right sort of person for you, then we’d remove ourselves from the transaction and leave you to manage your care yourself. Of course, we’re not an agency, meaning our fully managed Wigan service is delivered to you on a local level by dedicated carers who are selected to work for us based on their qualities of compassion and empathy. That’s what sets us apart.

Domiciliary care to retain your independence

Domiciliary care enables you to keep hold of your independence and autonomy, just with a little helping hand along the way. We’ll be led by you and what your preferences are, so that you have a completely unique support plan tailored to you. Whether you need extra support during the day with running errands, attending appointments or tending to your garden, or you just want a bit of company from time to time, our friendly Wigan carers can support you with this and so much more. Domiciliary care is also great if you have a loved one that needs extra assistance but you are unable to get to them on a regular basis because of travel distance or work commitments. It’ll give you both peace of mind that someone is available to assist your relative throughout the week and prevent loneliness, too.

Dementia care support for the individual and their family

A diagnosis of dementia isn’t always easy to comprehend; there may be lots of questions that you have or uncertainties of what it might mean for you or a loved one. Whether you’ve just been diagnosed with vascular dementia or have been living with Alzheimer’s for a few years and are now in the latter stages of the condition, our Wigan team can provide specialist dementia care that takes all of your symptoms and needs into account. Most importantly, it means that you don’t have to move into residential care, which can save the disruption and anxiety of leaving the familiarity of your own home and could exacerbate symptoms further.

Although we are led by the person receiving care, we also support family members, too. There is a lot to think about when it comes to dementia and it’s important that everyone is fully informed so that the individual living with the condition is understood and cared for in a way that is meaningful to them.

Elderly care to keep you feeling young

With elderly care, our Wigan team focus on maintaining an individual’s independence and choice about how they wish to spend their time. Our carers are there to help you maintain this and provide you with the support you need to achieve what you want to. You may not necessarily need help with personal care or medication, but simply an extra pair of hands to tidy up around your home or take your pet pooch out for a daily walk if you’re feeling unsteady on your feet. And it’s not just care in the day time that we cover; we also offer overnight support for those who struggle to get in and out of bed or who regularly wake at night and need extra reassurance during the early hours.

Take a break with respite care

Caring for a loved one full-time is a huge responsibility and there are times when it is necessary for you to take a step back and have a break. When you plan to do this, our Wigan respite care team can step in and provide respite care that replicates your existing care routine already in place. Not only does this allow you time to rest, relax and recharge your batteries, but it gives the individual you are caring for another person to get to know and gives them some time away from you, too.

Respite care may also be suitable for you if you decide to take a holiday alone or with family, or if you need to attend a celebration away from home but are unable to do so alone. A carer can accompany you to your chosen holiday destination or celebration and be there with you for the entirety, allowing you to enjoy yourself without worrying who will take care of you and your health care needs.

Fully-trained carers in Wigan

Our carers in Wigan are all fully trained by our in-house team to ensure that they can provide the high-quality care that Helping Hands are known for. Training takes place in our Wigan branch and modules include manual handling, dementia, safeguarding, first aid, personal care and medication, among others. Before our new recruits visit their first customers, they are also required to complete an e-learning course and shadow an existing carer so that they can get to know the exactly how care is carried out in the community.

All of our services, including our Wigan branch, are regulated by the Care Quality Commission (CQC), who monitor our carer training, leadership and service, ensuring that it is safe, responsive and effective in its delivery and care for our customers. We are also one of the founding members of the United Kingdom Home Care Association, who promote the latest and safest practices for home care across the UK.

Find out more about care in Wigan

For more information or to arrange a home visit with a member of the local team, give us a call today. Our phone lines are open 8am-7pm Monday to Friday and 9am-6pm Saturday to Sunday.

Call us on 01942447729 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Thrive, Atlas House, Caxton Close, Wigan, Greater Manchester, WN3 6XU Show on Map

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