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Customer Stories

An older woman with short blonde hair, wearing a light blue cardigan, smiles while sitting at an outdoor table with another person. A potted plant with pink flowers and cups are on the table.
24 Oct 2023
Have a happy birthday – Pamela’s story

Pamela, a customer from our Cannock branch turned 90 and was gifted with a balloon, flowers and cake from the…

An elderly woman smiling and holding a mug sits comfortably in a chair, while a carer in a purple uniform sits nearby, engaging with her in a cosy, well-lit room.
21 Feb 2022
Margaret the artist

Meet Margaret Bradley, a Helping Hands customer with incredible talent and passion when it comes to art. We wanted to…

An elderly couple sits on a settee with a carer, all smiling and looking at a large photo album together in a cosy living room.
06 Apr 2021
The relationship between music and dementia

This article was initially published on 09/07/18, and has been updated for accuracy on 06/04/21. Dementia can have a tremendous…

A woman in a wheelchair smiles and talks with another woman kneeling beside her in a garden. They are surrounded by greenery, with a green watering can nearby. Both women appear happy and engaged in conversation.
01 Apr 2021
Social butterfly: Katie’s story

New Milton customer Katie Frampton is a social butterfly. She loves keeping busy with hobbies such as swimming and horse-riding,…

A woman in a wheelchair smiles and talks with another woman kneeling beside her in a garden. They are surrounded by greenery, with a green watering can nearby. Both women appear happy and engaged in conversation.
01 Apr 2021
Aspiring actor and busy bee: Leo’s story

Twenty-year-old Leo Hayes is an aspiring actor from Wolverhampton. Leo is always on the move, travelling over to Coventry to…

A nurse in a purple uniform and blue gloves smiles whilst preparing vegetables, including carrots and peppers, on a kitchen worktop as a person holds a mug in the foreground.
11 Nov 2020
Remembering the fallen: Bob’s story

Meet live-in customer Robert (Bob) Hucklesby, a former prisoner of war and activist for the welfare of ex-prisoners of war…

A smiling woman in a purple carer uniform sits outdoors, holding playing cards, with an older person in the foreground. Green foliage is visible in the background.
03 Nov 2020
Surviving the Lisbon Maru: Dennis’ story

Dennis is 101, a father, grandfather, great grandfather, great great grandfather and one of only two remaining surviving prisoners of…

Two women sitting in a car, both smiling and laughing together. One is in the driver's seat and the other in the passenger seat, enjoying a joyful moment.
14 Jul 2020
Trips out for Andrew in Warwickshire

Warwickshire home care customer Andrew receives funding for a social visit each week, but is unfortunately unable to receive support…

An elderly woman smiling and holding a mug sits comfortably in a chair, while a carer in a purple uniform sits nearby, engaging with her in a cosy, well-lit room.
24 Mar 2020
Alpaca Therapy: Lawrie’s Story

Lawrie started to receive support from the Helping Hands Shrewsbury and Telford Team in 2019 following a sepsis infection. After…

A woman in a wheelchair smiles and talks with another woman kneeling beside her in a garden. They are surrounded by greenery, with a green watering can nearby. Both women appear happy and engaged in conversation.
22 Nov 2019
Shout out to the York Team for making Katie’s Little Mix wish come true

The Helping Hands Home Care York team have made one of their customer’s wishes come true by taking her to a…