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Home care in Surrey

Excellent 4.5 Star Rating 5,050+ reviews on
Trustpilot
Trustpilot
4.5 Star Rating
Excellent | 5,050+ reviews
Your nearest branch: Godalming
Speak to our team today

Lines open until 7:00 PM

New customer

Lines open at 8:30 AM on Wednesday

Existing customer
01372 541870
Your nearest branch: Godalming
Speak to our team today

Lines open until 7:00 PM

New customer

Lines open at 8:30 AM on Wednesday

Existing customer
01372 541870

Visiting care and home care in Surrey

Our flexible home care services are available across Surrey, including Caterham, Guildford, Camberley, Woking, Epsom, Guildford, Farnham, Haslemere, Dorking, Reigate, Staines-upon-Thames, Ashford, Redhill and the surrounding areas. 

Helping Hands has been providing exceptional home care since 1989 and is still proudly family-owned and run. We are regulated by the  Care Quality Commission (CQC) and are committed to providing an unparalleled care service, ensuring we meet the highest possible standards of quality home care.

We enable people to receive the finest high-end care, to live comfortably and independently within their own homes, surrounded by friends, family pets and personal belongings, avoiding a move into a residential care home.

GET THE INFORMATION YOU NEED
Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in Surrey

Our carers provide a wide range of support across Surrey, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
    • Home care services available in Surrey
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    GET THE INFORMATION YOU NEED
    Branch information

    View your local branches details including location, opening times and services offered.

    Understanding care costs

    Get a clear overview of costs and what affects pricing, so you can plan with confidence.

    Not sure what type of care you need? Request a brochure and read about our services in your own time.

    Supporting people living in Surrey

    While we do not have a physical branch in Surrey, care in the area is coordinated by our Godalming branch, working with carers who support people across the local community.

    Michelle McMahon
    Michelle McMahon

    Branch Care Manager

    Hi, I'm Michelle. I am an experienced care manager and director with over 22 years' experience in the care profession. In my spare time, I...

    More about Michelle McMahon
    Sophie Parker
    Sophie Parker

    Head of Operations

    My main roles and responsibilties as Area Care Manager are to oversee and improve the running of the branches within the South West. I am...

    More about Sophie Parker
    Adam Wilkins
    Adam Wilkins

    Divisional Director

    Hi, I'm Adam and as Divisional Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order to...

    More about Adam Wilkins
    What families say about our care
    Google Reviews
    Homecare.co.uk Reviews
    HelpingHands Reviews
    Trustpilot Reviews
    CQC Logo
    Fully regulated care supporting Surrey

    Care services supporting families in Surrey are delivered by our Godalming branch, which is fully regulated by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    High Quality Home Care In Surrey

    Helping Hands home care packages are tailored personally to your care needs. We work with doctors, nurses, and both private & NHS hospitals including Royal Surrey County Hospital, Ashford Hospital, East Surrey Hospital, Frimley Park Hospital, and St Peter's Hospital, to deliver home care and housekeeping that meets your exact requirements.

    We carefully match you with a fully-trained private carer who will live with you in your home, supporting you with your day-to-day needs and even being on call overnight. Whether it’s helping with personal care, going to the toilet, help taking medication, housekeeping or moving round the house, many of our carers become a lifeline to our customers, enabling them to live the way they want every day.

    If you have an acquired or progressive medical condition or have been recently injured and need support around the home, one of our nurse-led carers can give you the extra support you need. If your medical condition requires that you take medication in the middle of the night, one of our carers can be there to remind you to take it and help to administer it.

    Most importantly, we carefully manage the entire process for you, from start to finish so you don’t have to!

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    24/7 live in care

    Whether you need full-time live-in care, short-term respite, convalescence, planning for your long-term care, or you simply require a single call per day, we will be able to work around your needs. Carers can live with your loved one in their own home, or visit as frequently as you need, from 30 minutes through to longer “sit-in” sessions that may take most of the day or even help during the night.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    Friendly, expertly trained, qualified carers across Surrey

    The idea of welcoming a new person into your home and life may seem a little daunting and unsettling at first. With a handpicked live-in carer, matched perfectly to you, your life can stay much the same as before. We walk you through each step of the way and place up most importance on matching you with someone you feel the most comfortable with and who understands your routines, likes and interests.

    Before beginning their work with us, all our carers take part in an intensive training programme at our Centre of Excellence where they develop a wide knowledge of personal care through to complex condition-led care. But the training does not stop there. Every Helping Hands carer takes part in ongoing training to boost their knowledge and experience across a wide range of areas, from dementia care to complex care requirements. All Helping Hands carers are DBS checked and trained to help you or your loved one remain independent in their home, whilst giving you the level of live-in care that you require.

    Supporting communities across Surrey

    Our carers provide home care in Surrey and nearby areas including these locations.

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    FAQs

    Home care in Surrey can be the ideal option when you wish to remain in your own home but would benefit from additional support. Whether you need help with personal care, medication, household tasks or companionship, our team will tailor everything to suit your individual needs. Staying at home allows you to maintain your independence and routines, while receiving compassionate, one-to-one care that fits naturally into your life.

    The cost of your Surrey care plan will vary depending on the type and level of support required. We offer flexible options, from short weekly visits to round-the-clock live-in care. Following a free care assessment, we’ll provide a clear outline of your personalised plan and associated costs. We believe in transparent pricing and supportive guidance, helping you make a decision with confidence and clarity.

    Yes, your care plan in Surrey can be adapted whenever your circumstances change. We appreciate that needs may evolve over time, so flexibility is central to our approach. If you require more frequent visits, different priorities or a transition to live-in care, we’ll review everything with you and adjust your support accordingly. Our focus is always on providing the right care at the right time.

    If care is needed urgently, we’ll aim to put support in place within 72 hours of your initial enquiry. Your journey begins with a free care assessment in your home with your local Surrey care manager. This enables us to understand your situation and preferences fully. Once your plan is agreed, we’ll arrange the earliest possible start date so you’re not left feeling unsupported.

    Beginning care in Surrey is straightforward and centred around you. After contacting our friendly team, we’ll arrange a free care assessment at a convenient time. During this visit, we’ll talk through your needs, routines and wishes so we can design a tailored support plan together. When you’re ready to proceed, we’ll carefully match you with carers who can help you remain safe and comfortable at home.

    All of our Surrey carers are directly recruited, thoroughly vetted and fully trained before providing support. They’re insured and bonded as part of their employment, giving you complete peace of mind. We’re dedicated to maintaining high standards of professionalism and care, ensuring you feel secure and confident at every stage of your journey with us.

    If your usual carer is unavailable, we’ll arrange a suitable replacement to maintain continuity. Our Surrey team will strive to keep visits at the same time wherever possible and will keep you informed of any changes. We understand the importance of consistency and will do everything we can to ensure your support remains reliable and reassuring.

    Speak to our care team

    If you're exploring care options in oxford, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    01372 541024
    Branch information
    Address

    Helping Hands Godalming, 6B Queen Street, Godalming, GU7 1BD

    Show in maps Surrey Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed
    Other care covered