Our friendly and compassionate team in Godalming are committed to providing the very best care to you in your home. Regulated and monitored by the Care quality Commission (CQC), the high-quality care that our team provide is second to none, enabling you to live life on your terms.
An historic market town set upon the River Wey, Godalming is an ideal place to rest and relax and take in the beautiful surroundings of the Surrey countryside. To support you to do this and other activities of daily living in and around your home, we have a team of dedicated carers that can assist with your independent living.
With short, regular calls via our visiting care service or round-the-clock support from our live-in care service, we’ll be sure to find the ideal care solution for you or a loved one.
Michelle brings over 22 years of experience to her role as our Godalming manager. She previously worked with another care provider for 18 of those years and recalls “opening and running the office in Farnborough. In addition to this, I have worked within domiciliary care in Aldershot, starting as a care worker, then working as field care supervisor, care coordinator and care manager. I also have nursing home experience.”
Michelle has also gained a wealth of qualifications, including NVQ Level 3 and 4 in Health and Social Care, Safeguarding of Vulnerable Adults & Children, Mental Capacity Act and Deprivation of Liberty Safeguarding, and Health & Safety.
“I joined Helping Hands because of the whole ethos of the company,” she adds. “It’s a family-run business which has real passion and drive to provide a high level of care.”
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls troughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
Since 1989, our talented staff at Helping Hands have been caring for those who are vulnerable or have additional needs in the local community up and down the country. Our aim and ethos is to enable as many people as possible to remain living in their own home, without having the move into residential care, and that exact same sentiment is carried through in our team in Godalming.
The idea behind visiting home care is support little and often that fits into your schedule that isn’t too cumbersome and prescriptive, so you can still go about your day in the way you choose – just with an extra helping hand along the way. Our visiting care support covers, but is not limited to, the following:
Live-in care is a direct alternative to moving into a care home or nursing home as it allows you to receive 24-hour support but from the comfort of your own home. There are lots of benefits to choosing live-in care, particularly if your needs are more severe or you require input from nurses and other professionals. Having a carer live with you in your home means that they can provide one-to-one support in a fashion that suits you and is completely tailored to you. You are also free to choose how you are cared for and at what times you want to do things. Moving to a care home would mean you have different people providing your care on a rota basis and you would also have to adhere to set menus and times to do things, such as getting up in the morning and meal times.
If you do have clinical needs that require close monitoring, we have a team of nurses who oversee any clinical aspects of care, such as PEG feeding, continence care and ventilator care, as well as other types of specific medical support. They will ensure that you have the right carer in post to support you, as well working closely with the local live-in care manager and other health professionals, so that you have the best all-round support in place at home.
Also known as care at home, domiciliary care allows you to be in complete control of your care – from the times agreed for your care visits, to the activities and tasks that you’re supported with. After all, your care is about making you feel safe and comfortable at home, so our Godalming team will always put you at the centre. Whether you need help several times a week to keep on top of domestic duties or someone to accompany you to the supermarket to collect your weekly shopping, we’ll be there for you when you need us.
Living with dementia most certainly has its ups and its down for the individual and their loved ones, too. But with dementia care from our specially trained carers in Godalming, we’re here to make your lives that little bit easier. We’ll get to know you and exactly how you like things done, as well as the type of dementia you have and the symptoms you’re living with. That way, we can build a support plan that’s unique to you, your needs and preferences.
Our carers receive specific training on dementia, where they learn about the different types, symptoms, how to deal with challenging behaviour and also the sensory effects of the condition, for example, the sensation of pins and needles or difficulties with depth perception. Knowing what someone may experience with the condition enables our carers to really understand and empathise when they are caring for our customers with dementia, ultimately helping them to provide the best care possible for them.
Elderly care is a great option for those in Godalming who require additional support here and there at home with everyday tasks, such as keeping on top of the housework, getting dressed or taking your dog for a walk. It’s not always easy admitting you need help in your old age, particularly if you’ve been fiercely independent for most of your life, and our Godalming team completely understand how it may be strange inviting someone new into your home to provide your care. Receiving care at home can be quite a personal experience, which is why we take our time getting to know you and planning things on your terms. That way, you can get used to a small pool of carers from our Godalming team and settle into a routine that you have built and agreed upon collaboratively.
We understand how quickly emergencies can crop up and without any warning beforehand. With temporary respite care, we can step in to help in a crisis – perhaps if your regular caregiver is unavailable or if you’ve had an accident or injury and require urgent care at home. Our Godalming team is on hand to support you in as little as 24 hours from when you get in touch with us, so that you can quickly get a solution in place for your temporary care needs.
Respite care is also an option for those that provide full or part-time care for a friend or loved one but need to take a break. We can meet with both of you beforehand and ensure we have everything in place before you step away, giving you both peace of mind that everything will be taken care of whilst you are gone.
We wouldn’t be one of the leading home care providers in the UK if it wasn’t for the careful selection of our wonderful carers. They truly are what makes us stand out from the rest with their passion, willingness to go the extra mile and genuine kindness.
All of our carers are provided with an enhanced Disclosure Barring Service (DBS) check before they join us, and we also carry out extensive character references too. After all, our carers are trusted to go into your home and look after your wellbeing, so we need to ensure that we have completed all of the necessary safety checks before they begin their journey with us.
Once they join us, they are required to undergo a thorough training programme which includes theoretical and practical sessions on manual handling, personal care, dementia, first aid, safeguarding and many more.
Our Godalming branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
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Opening hours and address details
6B Queen Street, Godalming, Surrey GU7 1BD Show on Map